Looking forward to hearing from you! You might find its a more robust tool, and you can nip another business expense from your monthly budget. Lets take a deep dive and look at what you can do with the platform and how it can benefit your business. Facebook will only use it to contact you. I am trying to find the live chat by your suggestions from April but I do not think this is an option anymore. Below, Im breaking down everything you need to know about Meta Business Suite. Hi Cheryl its still in that location, but it only shows up for certain users and unfortunately Facebook isnt able to provide much clarity on the criteria.
Dave: The same situation I cant find the Find Answers or Contact Support
Have they placed it elsewhere? Its now Septemeber and Im having the same problem that the person in January and the other in May hadThere are no links on the page https://www.facebook.com/business/resources for chat or email anymore only the forum, and yes its during their posted business hours. Does it still exist at this point even though it is only a couple months after you posted this? Best of luck! So, what types of questions can you ask Facebook Ads Support? Is it still visible to someone else? Grow your business and connect with more people with Meta Business Suite.Use this app to: Create, schedule, and manage posts and stories across your Facebook Page and Instagram account Connect with more customers by responding to all of your messages and comments in one placeyou can even automate responses to save time View insights about how people are interacting with your posts, stories and ads so you can create content that resonates with them View your notifications and to-do list so you can stay on top of what matters most. Copyright 2022 Apple Inc. All rights reserved. Bookmark it and keep it handy because there will come a day that you need it and fast. Whether its A/B Split Testing, Dynamic Ads, orLTV Custom Audiences, the amount of knowledge needed to run a successful Facebook Ads campaign (and stay ahead of your competition) seems to grow by the day. Click on it, and you can start creating a new post or story. You can create a custom audience by clicking on the filter button and refining the results based on: Are you using post-creation apps like Later or Planoly? It was renamed Meta Business Suite when Facebook rebranded to Meta. The developer, Meta Platforms, Inc., indicated that the apps privacy practices may include handling of data as described below. Curious, and were you able to get in touch with FB help? I cannot find any way of getting in touch with Facebook to deactivate the account. I am also part of a nonprofit organization, and affiliate of the American Council of the blind, and run the Facebook page for this organization. Hi Stephen, This is like re-marketing. Hey, I'm Neil Patel. Hi! Save my name, email, and website in this browser for the next time I comment. There are tons of free and paid tools that show you Facebook and Instagram analytics, but few compare the platforms built-in option. When you make a significant edit to an ad, including editing the copy/message of the ad, the ads learnings will be reset within Facebook and the engagements will be reset.
Any help would be much appreciated. Hi Lee Chat is still available for us, I would check back multiple times throughout the week to see if it shows up again. i have tried all the troubleshooting techniques and am still having difficulty with this. Hi Adrian it does still exist, but it only shows up for certain users and even then it doesnt seem to be consistent. For Stories, it works the same.
If I have setup a new business manager, can I use the same business information vs a different credit card without being banned?? You can reply to comments, create posts, schedule stories, run ads, and more. Page names cant consist only of: How can I fix this issue?
Thanks for your question. Enter a name for your business, select the primary Page, and enter your name and work email address. It looks like Google is indexing your Facebook page twice, the only difference being the URL parameter at the end. Dont want to have another tab open for Facebook Ad Manager? Really bad support nowadays. Generic geographic locations (example: New York).
The Meta Business Suite is used for managing your Facebook Pages and Instagram accounts in one dashboard. I know Chat still exists, because I just saw someone posted a video of his screenshot. Any idea? LearnMore, English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokml, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Tagalog, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Zulu. This definitely sounds frustrating! At least 400. facebook dont offer a live chat or email now do they? I have a hair salon and Im using a 15 sec video. Hi Rakesh thanks for reaching out. If you have met all the rules and specifications for the name change, you can then follow Facebooks official directions to submit the name change for approval: Click Here For The Instructions. Do you have an active Facebook ads account and need support related to ads or your Facebook page? Although this article speaks more toward the Learning Phase of Facebook ads, it overviews some of the changes that Facebook considers significant edits: Hey Chris, is the info still relevant about who can and cannot see the live chat in regards to recent ad spend? Its free and available on mobile and desktop. I find it confusing. Due to recent demand, we are now offering consulting services where we can work through direct issues regarding Facebook or Instagram ads.
Now more than ever it is crucial for marketers to be able to contact Facebooks support team when they need a little help. I also dont have those chat options. If you want my team to just do your marketing for you, click here. I am unable to locate the Find Answers or Contact Support section. We believe that it might be some wording in our initial posts that made facebook feel like we were making claims about clean and blue oceans because we have tried several different ads since then and they are all rejected and when we ask for a second opinion they are rejected again on the same basis. First, youll select your ad goal. Remember those extra options I spoke about earlier? Hi Chris whats the best way to set up the messenger ad. It shows up near the bottom of this page: https://business.facebook.com/business/help. Does your business rely heavily on lead gen?
The layout is too clean in the sense that everything has the same white/grey color scheme. Any reasons I dont have chat or support in my account? https://www.facebook.com/cleanbeautybinge/?ref=py_c, This is more of an SEO question than a Facebook Ads question. and consolidate to one page. Why? I have to go to my actual Facebook app and share them from there (and dont even get me started on THAT update) and set alarms on my phone for when they need to be posted because I cant schedule them. Hi Fintan, We can help you with your ad campaigns. happy to discuss live at your convenience. Posts only go to 1% of people that have chosen to follow my page, and for even my friends to see things I have to share to my personal page. If youre looking to retarget people who have interacted with your page, we recommend creating a custom audience consisting of people who have engaged with your Page. Facebook (Meta) Business Suite allows you to combine and streamline your activity across the Meta social media and messenger platforms. How can I talk to a person at Facebook to get this resolved (since I have not qualified to even pay for an ad yet)?
In practice, that means that you will lose all of the engagements on the ad if you edit anything on the Facebook ad that Facebook considers a significant edit. How do I get these back?
Hi Ali, you can inquire about our consulting services here: https://www.eboostconsulting.com/consulting/. Id like to Schedule my posts about reminders for shows with links to their appropriate Events, but I cant. If we were to ever exit this business we must be able to show SMM ROI. this is no longer accuratethe email option for ad support only appears after 10 pm central time. Hi Jacqueline thanks for reaching out! I have never used Facebook ads before, but my employer, a non-profit, wants me to look into the cost of doing so. Copy the ID listed (will be a 8 or 16 digit number), Go back to the Business Manager Settings tab and click Add New Ad Accounts in the top right, then select Claim an Ad Account., Paste the account ID and click Claim Ad Account, Theres unknown activity on my ad account, Manage my settings, people, and assets (Business Manager), My ad metrics dont add up (pun intended! Ever since it switched over to business manager, the majority of components are not reading with screen reader technology. I just wanted to resolve an issue i am facing with my facebook business page. (https://www.facebook.com/PendariesNM/). 2.
Thanks for reaching out. You can learn more about Facebooks official parameters for these issues by reading their help center article on the topic. Privacy Policy. The documentation is pretty extensive and includes a requirement of a notarized letter. Im reaching out to see if you, or anyone you know, can provide help or consulting services to help with a work-around. I see no Find Answers or Contact Support section. If you have an Instagram account, youll need to convert it to a business account if you want to sync it to your Business Suite. Page names must use grammatically correct capitalization and may not include all capital letters, except for acronyms. I have used the chat/contact lots of times until today. Businesses spend nearly 115 billion total on advertising across the Meta (formerly Facebook) platforms. For more information, see the developers privacy policy. Switch between the different tabs, and you can see exactly how your post will look on the two platforms.
Do the multiple tabs for all your accounts and features like the Ad Manager drive you nuts? If youre interested in learning more or scheduling time with our consulting team, please visit this page. No more email or chat. Hi Charles the easiest way to find your leads is to go to the Publishing Tools tab of your Facebook page.
You can monitor your account activity, manage your inbox, and even get audience insights. It just might slow down the review process a bit by resetting it in the queue. Well update the article if we learn more! Team eBoost. He is the co-founder of NP Digital. With Business Suite, you can manage your forms and set up the CRM system. The next step is to run some ads and have some ad spend billed to your account.
Plus, it shows you hashtag results for each platform and gives you recommendations based on what youve already selected. Messaging doesnt work because I am not friends with them yet. If youre running your accounts solo, you can skip this step. Facebook has strict parameters in place regarding what they consider to be a Political or Social Cause ad. many thanks, Jules. Hi Wes, Do you constantly find yourself hopping between apps on your phone or getting inundated with notifications on your desktop?
Yes, Facebook Business Suite is the same as Meta Business Suite.
My e-comm business has mostly relied on google shopping and has done quite well. Overall, I feel like Business Manager has just taken important features for some of us away (the reality) versus giving us a user-friendly app to handle everything in one place (the intention). The section is called Still need help? If youve reached out to Facebook Support in the past and theyve solved your problem wed love to hear about it in the comments below! It gives you everything you need to monitor your growth, stay on top of comments and DMs from your audience, schedule your content, create ads, and so much more. While in create mode, you can put together your Instagram and Facebook posts at the same time. Hi Ephraim, This chat has been ended. Through the platform, you can manage all accounts you own or administrate with various tools to make controlling your businesss social media presence much easier. No, I have enough traffic. The best part? Its all about the money to FB. The URL has changed and now in order to access live chat you click the Get Started button near the bottom in the Find answers or contact support box. Are comments one of your biggest time suckers? 5.
Right now when I go on the site I dont see the option for live chat, but I also havent spent any money recently, so Im not sure. 1. In our findings, the account needs to have ad spend recently and it needs to be based in the US. You can choose from: Next, start designing your ad creative. Though it seems like getting support should be easy, its a question we get all the time: How do I get in touch with Facebook? Manymarketers we talk to are surprised that there is a way to talk to Facebook at all. Were sorry to hear about the troubles that youve been having! Perhaps it doesnt exist anymore? If youre interested in a consultation regarding your specific case, please go here to begin a conversation so we can learn more about your issue and determine if we can help. You could try submitting a removal request to Google for the second URL: https://support.google.com/webmasters/answer/6332384. Are you struggling to keep up with your Instagram and Facebook marketing? Ive received numerous work-around solution ideas however Im hesitant to implement them without the guidance of an expert due to the fact this is a profitable business and a HIGHLY valuable marketing channel. In this case how can I get my accounts back?? My only question is, will it be yours?
We hope this guide helps you get your technical Facebook Ads questions answered quickly.
