You can request a refund of eligible taxes included in the ticket price. Thats up from $13 billion a year earlier, before the pandemic hit.

We dont guarantee reimbursement for hotel expenses if you book directly without written authorization from American Airlines.

All bag fees are non-refundable and apply per person, each way. What I do believe is that once people are comfortable, it will come back relatively quickly. Download the American Airlines app to get real time updates about your travel.

We will not accept checked or carry-on bags we think are unsuitable for transportation for reasons like size, weight or character. 2.

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You can also call our disability team 24/7 at 800-892-3624. 2022 Cable News Network.

You can travel with firearms in checked baggage only. Depending on the animals' breed, size and requirements, pets can travel as a carry-on, be checked or transported with American Airlines Cargo. Your effort and contribution in providing this feedback is much

They have also made deep cost cuts, even with government help that prevented them from making permanent, involuntary job cuts.

Under the name "American Airlines" we operate mainline flights as American Airlines and regional codeshare flights (doing business as American Eagle) operated by: As a passenger, you're required to act in way that's consistent with ensuring the safety of everyone on board. You can check in on aa.com and in the app beginning 24 hours before departure.

All rights reserved. All refunds are made to the original form of payment. We count "age" based on the child's age the day of departure. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. Did you encounter any technical issues? Were able to get you to your next stopover or final destination within 1 hour of your original arrival time. If this happens, we will follow the DOT's compensation rules. Overhead bin size varies, and some planes and American Eagle flights have smaller bins.

*We require at least 48 hours advance notice if you need to travel with a service animal, or a POC. The full linked page provides more information and is incorporated by reference. We welcome children of all ages on board.

We will refund a non-refundable ticket (or the value of the unused segment of your trip) to the original form of payment if: If you bought your ticket through a travel agency or another booking source, contact them for a refund. You will not be allowed to board once the doors close. (LUV) among them had $31.5 billion in cash on their balance sheets at the end of 2020. If you bought a refundable ticket, decide not to travel and want a refund, we'll pay: We'll refund the original credit card within 7 days (allow 1-2 billing cycles for credit to show). Firearms must be declared to an agent at check-in. An American Airlines agent may be able to help you find a hotel. Before you go to the airport, be sure to check our baggage page for information on all our checked and carry-on baggage policies. - Ryanair cancelled scores of European flights today as unions staged what they warned could be the biggest strike in the airline's history.

All transportation of passengers and bags provided by American Airlines is subject to the terms of these Conditions of Carriage, in addition to any: All terms, fare rules, and tariffs are incorporated herein by reference and constitute part of your agreement with American Airlines.

Also, you may have to pay bag fees again if: Hang on to your baggage claim tickets; you may have to show your ticket to claim your bags. This includes complying with the laws and travel requirements of the countries we fly to, from or over. If you arrive on American at your final destination and your bags have not arrived with you, our goal is to return them within 24 hours (for flights within the U.S., Puerto Rico and the U.S. Virgin Islands).

and fits in an overhead bin. $1,550), A travel voucher that can be used for 1 ticket to anywhere American flies, A check for 300 EUR (arrival delays under 4 hours) or 600 EUR (arrival delays more than 4 hours), Your connection on American is more than 12 hours later, We don't have a local name, address or phone number for you, You're on a cruise, in remote camp site or somewhere we can't reasonably reach you, We have limited flights to your destination, Weather or other operational issues get in the way.

If the delay is beyond our control, or you book your own arrangements without written authorization from American Airlines, you're responsible to pay for your hotel, meals and other expenses. When your flight is canceled or a delay will cause you to miss your connection, we'll rebook you on the next American Airlines or American partner flight with available seats.

You can only check bags on the day you travel, and your bags must travel to the same ticketed final destination as you. Traveling can be stressful, and we appreciate your patience and courtesy for other passengers and American Airlines team members. If your flight was delayed or canceled and you dont accept our alternative arrangements, or none were available, we'll refund the remaining ticket value and any optional fees according to our involuntary refunds policy. We always reserve the right to decide if your carry-on items are suitable to bring on board and if there is enough space in the overhead bins. We are not liable if and to the extent that the damage resulted from the inherent defect or quality of the bag.

This contract cannot be modified or waived unless authorized in writing by an American Airlines corporate officer. This includes fare errors, computer errors and third party errors (human or computer).

Site may not meet accessibility guidelines. In recent weeks, American and United sent out layoff notices to 27,000 employees between them, saying they could again be furloughed unless there is a third round of government assistance before April 1. Dogs trained to detect explosives/drugs or trained for search and rescue (documentation required) are also welcome at no charge.

If you paid for seats, bags or other extras and don't use them because you didn't travel as planned, you may request a refund. The animal must fit on your lap, at your feet or under your seat, and cannot block the aisle. Fare requirements, like dates, special purpose or status, may include: Reservations made to exploit or circumvent fare and ticket rules are prohibited.

If you can't find something or have questions, please get in touch. Our goal is to provide timely, frequent and helpful updates from the time you are ticketed, at the airport and on board when there are delays, cancellations and diversions. But that depends on when traffic returns, and even the airlines arent sure when that will be. (UAL) and Southwest We make a schedule change that results in a change of more than 4 hours to your departure time, A passenger or their travel companion dies. Discovery Company. If you're not allowed to board an oversold, nonstop flight from the EU to the U.S., you may be eligible to receive one of these: If youre not allowed to board a flight to or from Canada, the Canada Air Passenger Protection Regulations may provide additional protections, including compensation. (Photo by Joe Raedle/Getty Images), 'Broken system': Expert reacts to airlines pushing to end international traveler testing, A Ryanair Boeing 737-800 aircraft lands at Barcelona's 'El Prat' airport on September 28, 2018. Give yourself extra time if you're checking bags or traveling internationally. Failing to meet passenger responsibilities is a material breach of this contract. ), Military status (to qualify for a military fare), Official government business (to qualify for a government fare), Attendance at an event (to qualify for a meeting or convention fare), You don't meet the dates of stay, purpose or status requirements for the fare, We find that the ticket was bought using an exploitative practice, Purchasing a ticket without intending to fly all flights to gain lower fares (hidden city ticketing), Buying a ticket without intending to travel, including to gain access to our airport lounges or other facilities, Combining 2 or more roundtrip excursion fares end-to-end to circumvent minimum stay requirements (back-to-back ticketing), Booking a ticket in someone's name without the person's consent (which is illegal), Holding reservations for reasons like securing upgrades, blocking seats or obtaining lower fares, Booking duplicate or impossible trips, for example multiple trips for the same passenger around the same time (trips a passenger physically could not complete), Refuse to let the passenger fly and check bags, Not refund an otherwise refundable ticket, Charge you for what the ticket would have cost if you hadn't booked it fraudulently, Require you refund to us any compensation we provided like bag delivery costs, and reimbursement for clothes or toiletries because of late or lost bags, 72 hours after we learn of the mistaken fare, At least 24 hours before departure if you bought the ticket less than 72 hours before departure. Allow your baggage to be inspected by Customs, the TSA or other government officials. At least 45 minutes before scheduled departure, for flights within the U.S. At least 60 minutes before scheduled departure, for flights to or from airports outside of the U.S. 30 minutes before departure on domestic flights, 45 minutes before departure for international flights, The type of plane you're flying on and the available amenities, The number of stopovers or stopover cities, We're late or you don't make your connection, We (or our partners) cancel a flight or route, Your checked baggage is late (except as required by statute, regulation, or Convention), There are special, incidental or consequential damages because of these changes, Civil disturbances including war, embargoes or unsettled international conditions (real or threatened), Public health emergencies of domestic or international concern, Labor disputes that involve or affect our service, Shortage of labor, fuel or facilities of American or others, Any fact not reasonably foreseen or predicted by American, Paid for First, Business or Premium Economy.

There are additional carry-on restrictions for certain fares, aircraft and airports. (Supporting paperwork is required), Military orders require you to cancel your trip. Be respectful that your odor isn't offensive (unless it's caused by a disability or illness). Also remove and carry on any e-cigarettes and spare batteries for laptops, cameras or other mobile devices. How to enable JavaScript. Have a valid passport, visa and any travel documents required if you're traveling internationally. For long delays on the plane, we'll make every reasonable effort to ensure you have food (such as crackers or biscuits), water, access to the restroom and basic medical assistance if needed. When you buy a ticket or travel on a flight provided by American Airlines, you agree: Here's what we mean by things like 'domestic' and 'FAA.' Please check back later. (Supporting paperwork is required), Destination-specific taxes not imposed by us may be eligible.

Have the right travel documents and be allowed to travel to, from or through any countries in your itinerary. If eligible, we'll refund the original form of payment. Are uncooperative, abusive, harassing, or show the potential to be while on board, Appear intoxicated or under the influence of drugs, Attempt to interfere with the flight crew or refuse to obey instructions, Fail to comply with American Airlines rules or policies, Need to be removed for your safety or the safety of other passengers or the crew, Have a communicable disease or virus, or if we suspect you have a communicable disease or virus, Are traveling with an animal that causes a delay or damage to the plane or other passengers.

Be at the gate and ready to board the plane at least: You must have a boarding pass with a valid seat assignment to board the plane. For a roundtrip ticket that was partially flown on March 1, 2019, you must complete all new travel by March 1, 2020. The Dublin-based low-cost carrier has played down fears of widespread disruption but confirmed it would cancel nearly 250 flights. When it comes to checking in and arriving at the airport, earlier is better. Some of the reasons it may take us longer to get you your delayed bags include if: If you arrive at your final destination on another airline, please check with that airline for information. Standard & Poors and S&P are registered trademarks of Standard & Poors Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. (AAL), Delta If we're able, we offer early boarding, help getting off the plane and airport assistance. You'll need to book a new trip with your credit within 1 year (a change fee and any difference in ticket price may apply). If your bags are lost or delayed, you should file a report before you leave the airport. For example, you may be liable for the costs if we have to divert to another city because of your conduct. (DAL), United appreciated. Thats good, and its one of the few strong points they have at this point..

We do our best to be on time but our flight schedule is not guaranteed and not part of this contract. We try to prevent, detect and correct errors as soon as possible. We are not responsible for any special, incidental or consequential damages if we're unable to meet this commitment. All bags are subject to inspection. You must cancel your trip within 24 hours of purchase for a refund.

We are not responsible for any loss, damage or expense if you do not meet the travel document requirements. Yet it still ended 2020 awash in an ocean of cash. Applicable tariffs filed by American Airlines in accordance with U.S. Department of Transportation regulations. Rules for delays on international trips are governed by the Montreal Convention and Warsaw Convention. But no one is going to travel until there are things to do when you travel, and until the vaccine is distributed and the pandemic is largely eradicated.. Even if you didnt pay for your ticket, for example if youre one of multiple passengers in the same reservation, this contract is an agreement between us and you.

If you're flying from one of these airports, you can't check bags more than 4 hours before departure: The number of bags you can check depends on your destination. Taxes we must pay whether or not you travel are not eligible. Southwest Airlines reports first loss in 48 years, Ive got 10 straight months of data saying that people are ready to travel in six months. Checked bag fees apply with some exceptions. Some countries require your passport be valid for 3 6 months beyond your departure date, so be sure you know the rules before you travel. If your child turns 2 during a trip, the child will need their own seat for the remainder of the trip. International air transportation liability is regulated by the Montreal Convention and Warsaw Convention. You cancel within 24 hours of booking (and booked at least 2 days before departure).

We provided links to pages on our site for more information, but those pages are not part of this contract. You will not receive involuntary denied boarding compensation if: DOT rules determine how much you're compensated based on how late youll be to your stopover or destination.

We have local complaint resolution officials (LCRO) available during operating hours, and a corporate complaint resolution official is available to assist our LCROs 24/7. Opens a PDF document in a new window.

He said the accumulation of cash, combined with cost cutting, built up gives us confidence that we are well positioned for the year ahead and the long term.. Generally, you have up to 24 hours from when you buy your ticket to get a full refund if you booked at least 48 hours before departure. Though we translated these conditions of carriage for convenience, the English language version is the official, legal version. If your bags are damaged, you should file a report before you leave the airport.

Children under 5 years cannot travel alone. Boarding ends 15 minutes before departure.

We switch to a smaller plane for safety or operational reasons. I think the general feeling is theyre wounded but theyre going to make it, said Baggaley. You can request special assistance when you book on aa.com (our site is accessible) or call us anytime at (800) 433-7300.

We hear it everywhere we go. None of them have filed for bankruptcy, and he believes the odds are that they wont. We will only refund tickets issued by American Airlines and reserve the right to only make refunds in a currency or country of the original purchase.

Be sure you know the rules for your child based on his or her age. Excess valuation coverage is not available for and does not apply to items we don't cover.

Otto Aviation claims the Celera 500L is the "most fuel efficient" commercially viable aircraft in the world.

Mobility assistance, getting in and out of the plane, Traveling with a portable oxygen concentrator (POCs)*, Traveling within 7 days of your due date or after your delivery, Adjacent seating for yourself and your personal care attendant, Disassembly and packaging for mobility assistive devices when needed, For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. Youre offered a seat in a section of the plane thats different from your original ticket. The airlines used buyouts and early retirement to cut about 16% of the staff they had at the start of 2021. We are not liable for any incidental, punitive or special damages that result from lost, damaged or delayed bags including damages for lost revenue or business interruption. Business equipment or samples, or marketing material, Unique, irreplaceable or similar valuable items, Minor scratches, scuffs, stains, dents, cuts or dirt from normal wear and tear, Things not packed appropriately for transportation like musical instruments or recreational/sports items that aren't in a hard-sided case, Damage to the inside contents of a bag if the outside isn't damaged, Damage to or loss from normal wear and tear to parts that stick out like wheels, straps, pockets, handles, hooks or other attachments, Damage to an item caused by another item in your bag, Loss, damage or delay of any bag or item considered not acceptable as checked baggage on American, Within 4 hours of arriving at your final destination if your bags were delayed, Within 12 hours of arrival if you used Bags VIP Luggage Delivery, Within 24 hours of receiving your bags if they were delayed and then delivered or picked up, Within 24 hours if your bags were damaged, Ask us to repair the damage within 30 days of your first report, Submit a Passenger Property Questionnaire within 30 days of filing your first report (if you're seeking compensation), Take legal action related to damage, delay, or loss within 2 years of the incident, Falsify information on your claim or submit the same claim with more than 1 airline, Don't submit your report or necessary claim documents in time, Used a prohibited booking practice and then made a claim, If unused, you must start travel within 1 year of date the ticket was issued, If partially used, you must complete travel within 1 year of the first completed flight, The full amount of the ticket if travel hasn't started, The value of the unused travel if the ticket is partially used. If the disruption is our fault or you're diverted to another city, and we don't board before 11:59 p.m. local time on your scheduled arrival day, we'll arrange an overnight stay or cover the cost of an approved hotel, if available.

', An agency of the U.S. Department of Transportation that regulates all aspects of civil aviation in the U.S. including operation of airports, air traffic and the certifying personnel and aircraft, The price you pay for your ticket; also, the rules associated with that ticket including whether it's refundable, A flight segment is a nonstop point-to-point flight that consists of one takeoff and one touchdown, Outside the 50 federated states and the District of Columbia, Puerto Rico and the U.S. Virgin Islands; also, outside of your home country, International agreements that set the rules for airlines' liability when we carry passengers, baggage and goods internationally, When the number of checked-in passengers exceeds the number of seats, A planned stop in a city/airport for over 4 hours, Passenger ticket, bag check and boarding pass which incorporate these conditions of carriage, including tickets issued electronically. Other than Southwest, which just posted its first annual loss since 1973, the nations other major airlines all have at least one bankruptcy in their histories. The full linked page is incorporated herein by reference. If you lose your ticket, we may ask for ID. The liquidity is at record levels, said Philip Baggaley, chief credit analyst for the airline industry at Standard & Poors. All Rights Reserved. You are not required to pay for a separate seat unless you have an FAA approved car seat you plan to use on board. The safety and comfort of our customers and team members is our top priority. Morningstar: Copyright 2018 Morningstar, Inc. All Rights Reserved.

(Photo by PAU BARRENA / AFP) (Photo credit should read PAU BARRENA/AFP/Getty Images), Ryanair CEO blasts Boeing in expletive-laden remarks about slow delivery of 737 jets, Hear CEO admit Boeing 'probably shouldn't have' made Air Force One deal with Trump, Watch: A YouTuber crashed his plane. United's Aviate Academy is the first flight school owned by a major US airline.

Our Customer Relations team is here for you and will respond promptly. Many of those employees had been laid off in October when the first round of federal payroll support ran out, and were called back to work in December when the second Covid relief package provided an additional $17 billion to the industry. Building a substantial cash reserve is the only sure way to get through this unprecedented financial crisis, airline executives say. These rules apply unless your ticket states otherwise.

If it's irreplaceable, sentimental or you depend on it for your well-being, keep it on you or leave it at home. Something isn't loading properly. Last week, airline unions were back on Capitol Hill appealing for another round of help to keep their members employed. The terms and conditions are set by these international conventions and are not subject to change or modification by American Airlines. Some countries have different rules about refunds, and if so, we will follow those rules. And if any part of this contract is found invalid or unenforceable, well strike whats invalid or unenforceable without effect to the rest of the contract. Infants must be accompanied by a parent (any age) or someone 16 years or older in the same cabin. There may be a fee for infants traveling outside the U.S. The FAA said he did it on purpose, See airline passengers throw away masks as mandate is revoked, Lufthansa CEO: 'Huge operational challenges' in airspace closures, Jet fuel prices spike to highest level in 2+ years, Latvia's airline suspends overnight flights to Ukraine, An airline is asking for an unruly passengers no-fly list. If your checked bag is lost, damaged or delayed, we will pay the provable value of the losses up to $3,800 (or up to $5,000 if you declare excess value). United opens first flight school owned by major US airline, Bloomberg Best of the Year 2020: Southwest Airlines Co. aircraft sit in storage during the Covid-19 pandemic at a field in Victorville, California, U.S., on Monday, March 23, 2020. We only allow you to travel with your pet cats and dogs. An agency of the U.S. Department of Homeland Security with authority over the security of the traveling public in the U.S. When you request special assistance, a coordinator will contact you before your flight to make sure necessary medical paperwork is complete and requests are arranged. Some requests may take longer, for example, tickets bought outside the U.S. in another currency or tickets that require research or verification. Not threaten the safety of the flight in any way. If your ticket still has value (if you were, for example, re-accommodated in a different class of service) we'll refund the unused portion to the original form of payment, but beyond that we are not liable.

$775), 2+ hour arrival delay 400% of one-way fare (max. AA.com, American Airlines General Rules of the International Tariff, A ticket sales office of American Airlines, Inc. / American Eagle or one of our appointed travel agents, Equipment used by passengers with special needs (Disabled Passenger or Qualified Individual with a Disability) to hear, see, communicate, maneuver or perform daily functions; includes medical devices and medications, Personal property that's either checked in or carried on the plane, Codeshare agreements allow us to sell seats on flights operated by other airlines, giving American customers access to more flights and destinations; partners include British Airways, Iberia, Alaska Airlines and more, CBP is our country's primary border control organization. Opens another site in a new window that may not meet accessibility guidelines, Our responsibilities when there are schedule / operations changes, Events beyond our control (Force Majeure), Opens a new site in another window that may not meet accessibility guidelines, Link opens in new window. If youre traveling with any medical device, a wheelchair or other mobility device, were here to help.

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If you bought your ticket through a travel agency or another booking source, contact them for a refund. But he cautions that unlike the string of retail bankruptcies early last year that took place weeks or months into the crisis, airline bankruptcies historically can occur years after a financial crisis. In general, you're allowed 1 bag and 1 personal item: Diaper bags, child safety seats, strollers and medical or mobility devices dont count as your bag or personal item. We don't transport hazardous materials, except for small amounts of dry ice, and we may remove and dispose of any hazardous material in your bags. Release us from responsibility for any loss, damage or expense if you do not meet the travel document requirements. Tickets issued for official government travel will be refunded only to the government agency that issued the transportation request. S&Ps Baggaley believes airlines are past the worst of it, he said.

We will not involuntarily remove a revenue passenger who has already boarded to give a seat to another passenger. Well rebook you in your originally ticketed cabin or class with your original form of payment. For everyone's safety on board, some common items are restricted by the TSA and FAA. All content of the Dow Jones branded indices Copyright S&P Dow Jones Indices LLC 2018 and/or its affiliates.

Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN.

Like a struggling family flooded with credit card offers, the airlines have a lot of people eager to give them cash. The full amount of the ticket and any extras if travel hasn't started, Travel is to/from the cities on your ticket and in your trip record, Dates of stay (a Saturday night, weekend, etc.