If you have to, you can unplug whatever is currently taking up space to test if the original socket your laptops AC adaptor was plugged into, is in fact, non-functioning. This cable has a second end that plugs into the adapter itself. Leave your Chromebook to charge for a few hours and then try turning it on again. Check documents and videos on compatibility, FAQs, upgrade information and available fixes.
These will be useful for connecting your Chromebook to a projector as well. Sign in or register to get started. Remove apps from Google Chrome. Alternatively, use an external USB or Bluetooth mouse. She worked in the Telecommunications industry before venturing into technical writing. Keep in mind that opening your Chromebook might void the warranty of your laptop. If, after the reset, the laptop still wont charge, its time to move on to the next step.
After a few seconds you just might see that beautiful white screen with the Chrome logo on it. Nothing happens when you press the power button. Launch the Chrome browser and in the address bar, type in, You could also click on the More icon at the top-right corner of the screen. Your email address will not be published. HP can identify most HP products and recommend possible solutions. Plug the AC adapter into a functioning wall outlet and ensure that the other end is connected to your laptop. Once that has been taken care of, and you still need to move forward, you can start by doing the following: If these steps worked, then youre in the clear. You should see a rundown of the batterys health as a percentage. Finding your Product Number. Check If The LCD Display Screen Is Broken. Charge the laptop for at least 10 minutes, or for up to 24 hours. To isolate the issue, try logging in as a guest or create a new user account for your Chromebook. This tip is one I wouldnt believe unless I tried it. See your browser's documentation for specific instructions. Read more If any apps are currently open youll need to close them. Try switching to a different charger.
In Acer Care Center, click Get started next to Reset your PC. Make sure you have moved anything that you have saved locally(such as in the Downloads folder) to yourGoogle Drivebefore you wipe the Chromebook. The district also offers preschool and specialty programs. My daughter is in her art class right now and said to tell you thanks so much! 3. Your session on HP Customer Support has timed out. It happens every time the charger is inserted (We have three of these Chromebooks and tried different charging cords, so it is not a problem with the charger cord). The Virtual Agent is currently unavailable. Begin by disconnecting the charging cable currently connected to your Chromebook. Some Chromebooks let you know they are charging by blinking their LED light. If the device still isn't charging, then there's likely a problem with the charging port or the internal battery, but you can try charging the Chromebook without the charger just to be sure that's not the problem. (opens in new window), Visit us on Instagram! Look for the LED indicator light. Just when you are about to give up on a non-relenting Chromebook, following these steps will hopefully turn your Chromebook on in no time: Locate the small LED lights near the charging port of your charger to find out ifit is connected to your Chromebook. However, ifyou never purchased a warranty or it has expired and you would rather not pay a hefty fee to get your Chromebook repaired, then consider upgrading to a Google Pixelbook instead. Were only trying to be thorough here. If your Chromebook has expended all of its power and isnt turning on, weve included the fixes in this section. All Google devices purchased from the Google Store are under a limited warranty in which case repairs can be free.
If your Chromebook isnt charging, weve written this article to help you get it up and running again. Before sending your Chromebook out for a costly repair try these 7 troubleshooting techniques first. If a hard reset does not resolve the issue, contact HP support to replace the damaged part or computer. 14 Ways to Make Windows 10 Faster and Improve Performance, How to Create and Use a Password Reset Disk in Windows 10 & 11, 12 Unnecessary Windows Programs and Apps You Should Uninstall, 8 Tips to Boost Your Framerate in Counter-Strike: Global Offensive for Windows, How the Waterllama iOS App Turns Hydration Into Fun Challenges, How to Enable 3D Audio on Your PS5 (And What It Does). If you have external devices, like a USB, plugged into any ports on your Chromebook, those can interfere with the booting up process. Wait 15 seconds, then power on and charge fully. Check that the charging light, located near the charging port, is on when hooked up. After all, isnt that why youre here? Open the lid of your Chromebookwithoutpressing any keys.
The troubleshooting methods you take will depend on if your Chromebook's completely dead or if it keeps crashing. Click the Chromebook menubutton on the browser (the three vertically-signed dots on the top right-hand corner) and select Settings. Just search for your model. This means that youll want to take a look at the charger itself, especially if this problem is a first-time occurrence.
What Is Madware and How Can Your Protect Against It? A battery with a health percentage of greater than 80% means that it is within the expected wear limits. Also important is whether or not your Chromebook has a touch screen.
There are a lot of how to videos online. Theres the one youre fiddling with now that plugs into the wall outlet. Contact the manufacturer. To replace the battery, you can simply unscrew the back cover and change the battery. For the purpose of the test, if you seen an image on your TV screen, but do not see an image on the Chromebook, you may have a bad/broken LCD screen (likely) or a bad LCD cable (less likely.) Among other things this serves as a theft deterrent.
Note:These steps assume you own your Chromebook.
For most Chromebooks, you have to open up the Chromebook case to disconnect the battery.
The Chromebook will work plugged in, buta bad/damaged battery could begin to swell. Basically what has happened is between the time that the issue was reported and when I received the Chromebook, the battery died. There are lots of how to videos out there. The second cable is the one youll find that begins with the adapter and ends with the connection to your laptop. Id try to find another charger to test with before buying one. A result displaying Unknown when testing the battery means that it will more often than not, require a replacement. There could be problems with the battery charger. Your Chromebook should power up now. Well, I have and it has surprisingly worked a few times. You wont lose any information. It is very easy do and I show you how in myHow To Force Reboot A Chromebookpost. A Chromebook is a laptop device that runs ChromeOS. Follow her on Twitter at, How to change the password on your Chromebook, by changing your Google password or adding a PIN, How to copy and paste on a Chromebook in 4 different ways, 'Do Chromebooks have Bluetooth? You can log into your Chromebook, but the device keeps crashing. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". If the connection checks out fine, it could be a case of the outlet not functioning properly. it says calculating, then nothing, if i unplug the chord from the adapter, not the wall, it will say 22:41 minutes until charges, and its been a week. Then press theReloadbuttonat the same time. For more details, see our Privacy Policy. Press and hold thePowerbutton. This can give the impression that it wont turn on. To reset the battery on models without the pinhole you have to open it up and physically disconnect the battery. Plug in the power cord and see if the light on the Chromebook next to the plug, lights up. EC reset worked! Boot up your Chromebook by turning on the power, and sign in to your account. The charging process is pretty straightforward, so if the battery isnt charging there are only so many parts involved that could be the problem. Here are the main reasons why a Chromebook won't turn on: Related: What Is Chrome OS? If you can access your Chromebook's settings or the Chrome browser, you can powerwash your Chromebook to restore the device to its factory settings. If you have any devices plugged into your Chromebook's USB ports, remove them and try starting your computer. A syncing issue between your deviceand Google account can sometimes prevent you from logging in even if your Chrome OS boots up. Copyright 2022 HP Development Company, L.P. The source of your Chromebook's malfunction may be: Before you buy a new Chromebook altogether, try the below methods to see if you can resolve the issue yourself. Or. So, you are all set to start working but your Chromebook won't budge. Disclaimer: Some pages on this site may include an affiliate link. Although these vary depending on the make and model it should be fairly easy to spot. We've updated our Privacy Policy, which will go in to effect on September 1, 2022. try charging the Chromebook without the charger, Create a new user account for your Chromebook, change your Chromebook's keyboard settings. If the issue is the system board, theres not much you can do. Sign in as another user. Unless you have a tester to check if the outlet is actually providing electricity, go ahead and plug the AC adapter into the neighboring socket. Make sure that every one of these is properly plugged in snugly to their correct entry points. This may do nothing. Charge the device for at least 30 minutes. Windows 11 Support Center, Finding your Serial Number Aug 15, 2022 Using the keyboard, press and hold the Power button and the Refresh button. I cannot find what the blue-then-orange indicator light pattern means to help diagnose the problem. How does HP install software and gather data? In the search box on your laptop, type Recovery, then click Acer Recovery Management. Aug 16, 2022, Visit Us on Facebook (opens in new window), Follow Us on Twitter! Chromebook runs perfectly from charger but not from battery. Is this a hardware problem between power-in and battery? Is your Chromebook acting up and refusing to start? Plug in the AC adapter to a functioning wall outlet. To check the warranty of your computer, go to. If your Chromebook is owned by a school system or other entity, check with them before performing any of the steps that require opening/removing screws from the Chromebook. Google has a list of manufacturers and their phone numbers here, How To Change the Page Size in Google Docs, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. Update the operating system. There could be a few reasons why your Chromebook won't turn on including: If your Chromebook keeps freezing up, there are separate steps you can try to fix it. The toggle will show as gray when it is disabled. HP's Virtual Agent can help troubleshoot issues with your PC or printer. So signing in with a different account can be the solution. Updating your Chrome OS to the latest version canbe a godsendif your device turns on but keeps crashing. Where is the reset button on Acer Chromebook? Thanks! However, if the LED light still doesnt come on, well have to dive deeper into our troubleshooting. none of this worked, i havent contacted any1 yet, but my computer wont charge, i plug it in, it will stay at whatever percentage it is at, it is not the cable or the outlet, but it wont charge/go up. This does not effect our editorial in any way. This is often the most overlooked issue with charging. Then tap the power button, and it should boot normally. You can try wiping the Chromebook. The charger or adapter cables are completely plugged in, both to your Chromebook and the wall. If the lights illuminate using another AC adapter, proceed to the next step. If the laptop is currently off, you can now go ahead and turn it on. Hopefully that will be enough to get you going again. First, wed like to mention that, like PCs, there are several manufacturers of Chromebooks. If you're comfortable navigating the inner workings of laptops, you can unscrew the back cover and replace the battery. Im still amazed how often this power cord trick works. Ensure the computer is connected to working power. The remaining capacity is 94% or higher or the charger is initializing (15 seconds after plugging in the AC adapter). Plug your charger back in to your Chromebook, then the wall. How do you fix a computer that turns on but no display? With the battery disconnected press and hold the power button for 15-30 seconds, then wait a few minutes (long enough to finish your coffee) and reconnect and reassemble. Fix 6: Reset your BIOS settings to default. If you're still having issues, make sure the touchpad is turned on and restart the device. When I came back it wouldnt turn on for some reason.The screen was dark and its orange light was flashing. First, completely power down your Chromebook and then close the lid shut. Unless the Chromebook is covered under warranty or it is a high-end model, I doubt it is worth the cost of replacing the system board. If it won't wake, then press and hold the power button for 30 seconds. Maybe the system boots into the Chrome OS but you cannot log into your account. For those who dont have an extra adapter laying around, its likely time to put your Chromebook into the hands of professionals. Depending on the results shown, the battery may be the cause for your woes, and you may need to have it replaced. Simply hold down the Power button until the device shuts down. Cassandra If your Chromebook touchscreen isn't working, first make sure the touchscreen is turned on, then try a hard reset or a factory reset. When your Chromebook starts up, release Refresh . Turn off the notebook, connect the AC power and allow the battery to charge for at least 30 minutes, and then start the computer. If the issue is not resolved, proceed to the next step. If your Chromebook screen is cracked, you should get it professionally repaired. The Chromebook sees the battery, but the battery isnt accepting a charge. Remove all connected USB devices. Examples: Monday, today, last week, Mar 26, 3/26/04. Ive run into charging issues on most of the Chromebooks models we have at some point. To perform a battery health check using a Chromebook, perform the following steps: Youll get the same screen display as before, only this time focus on what the current battery health shows you. How do I know if my Chromebook battery is bad? Join our newsletter for tech tips, reviews, free ebooks, and exclusive deals! Check for a crack in the display or other signs of physical damage to the laptop.
I hope they help you get your Chromebook back up and running again! Most Chromebooks have an HDMI or micro HDMI port you can use to test with. Most Chromebook manufacturers have included an LED light indicator to let you know that your device is detecting a charger. From Lenovo to HP, your device may vary. -, Include keywords along with product name. Next, unplug the charger from the wall outlet and disconnect your laptop from the charger. The Chromebook hasnt charged in a very long time. Sometimes your Chromebook is running, but you cant see anything on the screen or the touchpad doesnt respond.