Implementing continuous delivery means creating multiple feedback loops to ensure that high-quality software gets delivered to users more frequently and more reliably. The five most highly correlated factors are: It is important to note that the organizational values we mention here are the real, actual, lived organizational values felt by employees.

24. A key goal of continuous delivery is changing the economics of the software delivery process so the cost of pushing out individual changes is very low. All original content copyright (c) Charles L Flatt. Some things can only be measured through surveys. Is a member, not a leader. We are often asked by enterprise leaders: How do we change our culture? Team experimentation: Chapter 8, LEAN MANAGEMENT AND MONITORING CAPABILITIES Our research shows that three things are highly correlated with software delivery performance and contribute to a strong team culture: cross-functional collaboration, a climate for learning, and tools. Collaboration among teams: Chapters 3 and 5 Encouraging pracitioners to move between departments. Added recommended actions. Actively seeking, encouraing, and rewarding work that facilitates collaboration. [emphasis mine].

Its worth noting that an experimental approach to product development is highly correlated with the technical practices that contribute to continuous delivery. In the rest of the cases, there was no significant correlation between system type and delivery performance. 2) Don't contract your change out to a large consulting firm. A recent Forrester (Stroud et al. Our own research tells us which organizational factors are most strongly correlated with high levels of burnout, and suggests where to look for solutions. If there is a values mismatch either between an employee and their organization, or between the organizations stated values and their actual values burnout will be a concern. Whether organizations actively and regularly seek customer feedback and incorporate this feedback into the design of their products. However, implementing the practices "often requires rethinking everything". Continuous Delivery practices will help improve culture. Westrums theory posits that organizations with better information flow function more effectively. The academic rigor of this book is exceptionally high. Do you trust survey data? I am willing to put in a great deal of effort beyond what is normally expected to help my organization be successful. Ill cover your back.' Limiting work in progress (WIP), and using these limits to drive process improvement and increase throughput, Creating and maintaining visual displays showing key quality and productivity metrics and the current status of work (including defects), making these visual displays available to both engineers and leaders, and aligning these metrics with operational goals, Using data from application performance and infrastructure monitoring tools to make business decisions on a daily basis, My suggestion to start with: Make Flow of Work Visible (a kanban board will help). This is precisely what the Agile and Lean movements predict, Its worth noting that the ability to take an experimental approach to product development is highly correlated with the technical practices that contribute to continuous delivery. Proactive notification: Chapter 13 Finally, we want to make it easy for developers to do the right thing when it comes to infosec. Even if squads had differences, such as different kanban board columns, there was commonality so that key metrics could be clearly seen and understood by anyone entering the obeya. "There was a tough deadline and lots of pressure. Keep development of strategic software in-house. 17. What is important is enabling teams to make changes to their products or services without depending on other teams or systems. They look valuable, but there may not be a quick answer on strategic vs non-strategic software. This is a chapter-by-chapter collection of notes and quotes for the book Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations, Nicole Forsgren PhD, Jez Humble, Gene Kim. It takes real effort, with coaching, mentoring, and modeling (mentoring is being piloted within the Omnichannel Tribe, with plans for expansion) to change behavior from the traditional command-and-control to leaders-as-coaches where everyones job is to (1) do the work, (2) improve the work, and (3) develop the people. the perceptions of the technologists that make and deliver your technology can uncover (rule-oriented) organizations protect departments. Humans make mistakes. This is often fueled by doubts about the quality of our underlying dataand therefore, the trustworthiness of our results. That said, there is a place for standardization, particularly around the architecture and configuration of infrastructure. Another Forrester report states that DevOps is accelerating technology, but that organizations often overestimate their progress (Klavens et al. Where would I start implementing DevOps in an organization? People often hoard information or withhold it for political reasons, or distort it to make themselves look better. Tabs vs Spaces is Dumb. The capabilities are classified into five categories: ARCHITECTURE CAPABILITIES Everything is subordinated to good performance, to doing what we are supposed to do. Servant leaders focus on their followers development and performance, whereas transformational leaders focus on getting followers to identify with the organization and engage in support of organizational objectives.

Surveys allow you to collect and analyze data quickly. And it is worth asking. As Deming said, 'whenever there is fear, you get the wrong numbers'. The book is divided into three parts: the research results, the methodology, and a case study. This aspect of growing our initial sample is called referral sampling or snowball sampling. Snowball sampling was an appropriate data collection method for this study for several reasons: This chapter is a review of actual changes put in place by development management at "at ING Netherlands, a global bank with over 34.4 million customers worldwide and with 52,000 employees, including more than 9,000 engineers,", The chapter examines a "high-performing management framework in practice.". Taking time to do periodic assessments that include It isn't guesswork or opinions from the field. Build systems that are designed to be deployed easily into multiple environments, can detect and tolerate failures in their environments, and can have various components of the system updated independently, Ensure that the state of production systems can be reproduced (with the exception of production data) in an automated fashion from information in version control, Build intelligence into the application and the platform so that the deployment process can be as simple as possible. Where code deployments are most painful, youll find the poorest software delivery performance, organizational performance, and culture.

It is also important to note that diversity is not enough. However, much of what has been implemented is faux Agilepeople following some of the common practices while failing to address wider organizational culture and processes. Value stream: Chapter 8 Measuring completely with system data is difficult. We believe the better questions to ask are: How do we learn how to learn? This chapter should have been called, "Why Do We Trust Our Data?". It often manifests itself as a feeling of helplessness, and is correlated with pathological cultures and unproductive, wasteful work. It's interesting that leaders don't have to be managers, and vice-versa. This is a result of loose-coupling. Those who agreed with the following statements were more likely to be in the high-performing group: When teams can decide which tools they use, it contributes to software delivery performance and, in turn, to organizational performance. Astonishingly, these results demonstrate that there is no tradeoff between improving performance and achieving higher levels of stability and quality. I see autonomy of teams coming up quite a bit, not having to ask for permission to change from someone outside the team, and also that changes don't strongly affect other teams. Yes, No, Cancel" Become Wrong? Move security to the beginning of--and throughout--development. An additional type used as "classification.". Diversity matters. So, we felt we owned quality. Teams that reported no approval process or used peer review achieved higher software delivery performance. One Sheet Summary: Good Habits, Bad Habits, Bizarre NuGet.exe 5.7 "authors is required" behaviors, Introducing NUtCasE - A New Case for Coding, One Sheet Summary: "Accelerate: The Science of Lean Software and DevOps", Five (so far) Dynamics of Group Problem Solving, Domain-Driven Design - An Opinionated Layers Graphic, .Net Framework NuGet Packages - Solving Assembly Redirection From Package vs Assembly Versioning, Dependency Resolution, and Strong-Naming. 23. They give us several views into the behavior and performance of the system we are observing, helping us eliminate rogue data. "Without asking people about the performance of the system, the team would not have Four components of Lean management applied to software: Lean management components modeled by the authors: WIP limits on their own do not strongly predict delivery performance. Any quotes from the book in this article are copyrighted. Creating a training budget and advocating for it internally. Contrary to assumptions, adding employees when there's a proper software/team architecture leads to increasing deployment frequency. Customer feedback: Chapter 8 understood what was going on. ), Bits or pieces? In addition to regular stand-ups with squads, product owners, IT-area leads, and chapter leads, the tribe lead also regularly visits the squads to ask questionsnot the traditional questions like Why isnt this getting done? but, rather, Help me better understand the problems youre encountering, Help me see what youre learning, and What can I do to better support you and the team? This kind of coaching behavior does not come easily to some leaders and managers. We can and do deploy or release our application independently of other applications / services it depends on. assignments, Factory Resetting Android Without Losing Your Life (Metaphorically), IdentityServer3 with PKCE Part 4 - Persisting User Data, IdentityServer3 with PKCE Part 3 - Persist IdentityServer Configuration, IdentityServer3 with PKCE Part 2 - Protected Resource Server, IdentityServer3 with PKCE Part 1 - Simple OAuth2 Server, TFS Continuous Integration Walk Through Part 5c - Multiple Solutions: Dependencies, TFS Continuous Integration - Agent Installation and Visual Studio Licensing, TFS Continuous Integration - ClickOnce Apps, TFS Continuous Integration and Private NuGet Package Sources, TFS Continuous Integration Walk Through Part 5b - Multiple Solutions: Simple Project References, TFS Continuous Integration Walk Through Part 5a - Multiple Solutions: Overview, TFS Continuous Integration Walk Through Part 4b - Problems With Traits, TFS Continuous Integration Walk Through Part 4a - Filtering Tests, TFS Continuous Integration Walk Through Part 3 - Notifications, TFS Continuous Integration Walk Through Part 2 - Create an Automated Build, TFS Continuous Integration Walk Through Part 1 - Installing TFS and Checking In a Test Project, What Else Programmers Do: A Text Manipulation Example, What does this code do? In order to reduce deployment pain, we should: Burnout is physical, mental, or emotional exhaustion caused by overwork or stress but it is more than just being overworked or stressed. Then you can perform statistical analysis on the responses as a whole. Security is equal to Development and Operations. How can I learn from and with them? People wont have perfect knowledge or visibility into systems either--but if you Lean management, as applied to software, currently yields better results that other practices.

Transformational leadership: Chapter 11. Latent constructs help us think carefully about what we want to measure and how we define our constructs. These are all things we can actively watch for and improve as leaders and peers. How to remove Savernet (and similar) Chrome extension, Prevent Word from Restoring Minimized Documents, Enable Synaptics touchpad 2-finger tap context menu, Installing fcm flow cytrometry library on Windows 8.1, Windows 8.1 Update 1 Driver Problem DTMB BDA TV USB, Windows 8.1: Window Key + S = Search from Desktop, WHS 2011 Windows Update One or more services are no running alert, WHS Connector Restart Error in Windows 8.0/8.1, How to Remove Apps from Google Play My Apps Site, Edward Farley and the Fantastic Library Epilogue, A Week (or More!) We give them speed with quality. Supporting learning: Chapter 10 13. Invest lots of time in a loosely-coupled, testable architecture. The research presented in this book covers a four-year time period, and was conducted by the authors.

Increase staff diversity and inclusivity.

Here are clear, consistent variable names. We found that employees in high-performing teams were 2.2 times more likely to recommend their organization to a friend as a great place to work, and 1.8 times more likely to recommend their team to a friend. A study conducted by Anita Woolley and Thomas W. Malone measured group intelligence and found that teams with more women tended to fall above average on the collective intelligence scale (Woolley and Malone 2011). : An introduction to Wardley (Value Chain) Mapping. Job stress also affects employers, costing the US economy $ 300 billion per year in sick time, long-term disability, and excessive job turnover (Maslach 2014).

And where do we start? Rugged DevOps is the combination of DevOps with the Rugged Manifesto. In general, the people employed by my organization are working toward the same goal. Burnout can make the things we once loved about our work and life seem insignificant and dull. Hire or train leader-managers who build a learning culture. We did not collect data from professionals and organizations who were not familiar with things like configuration management, infrastructure-as-code, and continuous integration. How can I make it safe for others to learn? ignore the perceptions and experience of the professionals working on your systems Its only when theyre combined with the use of visual displays and have a feedback loop from production monitoring tools back to delivery teams or the business that we see a strong effect. To measure [identification with the organization], we asked people the extent to which they agreed with the following statements (adapted from Kankanhalli et al. Using FluentAssertions with xUnit Theory to Test for an Exception AND a Successful Return, Remote Work Tiny Tips - Last One: Overcoming Obstacles, Remote Work Tiny Tips - Hugs in a No-Touch World. Ron Westrum's three characteristics of good information: Ron Westrum's three kinds of organizational culture. Table 3.1 Westrum's Typology of Organizational Culture. I suggest starting with automated reproduciion of production state (to work with Continuous Deployment). Increase a culture of experimentation and learning. 12. When Did "Save? Because it is primary research, it is uniquely suited to address the research questions we had in mindspecifically, what capabilities drive software delivery performance and organizational performance? Trust, 2021 DORA Explorer - My Highlights from the State of DevOps report, Azure DevOps Locally-Hosted Build Agent With Global NPM/.NET Tools, Developing With Project Dependencies - When to Package, When Not To, Ability, Capability, Capacity are basically the same, Solutions to Error "Unable to connect to Web Server IIS Express", Configuring Iterations for Teams in Azure DevOps, Basic Daily Git Commands, including "Rebase is Good", Unit Testing is Part of a Developer's Job Description, Scrum in Azure DevOps - A simpler (custom) process, Git commit/checkout is a snapshot, not a delta. Teams wanting to understand the performance of their software delivery process often begin by instrumenting their delivery process and toolchain to obtain data (we call data gathered in this way system data throughout this book). key insights into the bottlenecks and constraints in your system.". Continuous delivery is a set of capabilities that enable us to get changes of all kinds features, configuration changes, bug fixes, experiments into production or into the hands of users safely, quickly, and sustainably.

Your teams will feel that these methodologies are being done. Capability models do. This is pretty bad, since system data affected by a bad actor can remain unnoticed for months, years, or never discovered. We wanted to test whether these [Lean] practices have a direct impact on organizational performance, measured in terms of productivity, market share, and profitability.

We found that high performers were spending 50% less time remediating security issues than low performers. The researchers sometimes had to explain why surveys could be trusted, and used three questions: The points of the third question are that software and system data come from humans. This is where development meets IT operations, and it is where there is the greatest potential for differences: in environment, in process and methodology, in mindset, and even in the words teams use to describe the work they do. Working in small batches: Chapter 8 By not collecting data on this group, we miss a cohort that are likely performing even worse than our low performers. 20.

The third objectivedevelop the peopleis especially important in a technology domain, where automation is disrupting many technology jobs. (umyes). A Likert-type scale records responses and assigns them a number value. The population is typically and traditionally averse to being studied. Identifying the population of those who make software using DevOps methodologies is difficult or impossible. 19. of JoliCloud - Day 2: THE END, Edward Farley and the Fantastic Library Part 12, Edward Farley and the Fantastic Library Part 11, Edward Farley and the Fantastic Library Part 10, Edward Farley and the Fantastic Library Part 9, Edward Farley and the Fantastic Library Part 8, Edward Farley and the Fantastic Library Part 7, Edward Farley and the Fantastic Library Part 6, Edward Farley and the Fantastic Library Part 5, Edward Farley and the Fantastic Library Part 4, Edward Farley and the Fantastic Library Part 3, Edward Farley and the Fantastic Library Part 2, Edward Farley and the Fantastic Library Part 1, Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations, Nicole Forsgren PhD, Jez Humble, Gene Kim, Quick Reference: Capabilities to Drive Improvement, Chapter 3 - Measuring and Changing Culture, Chapter 6 - Integrating InfoSec Into the Delivery Lifecyle, Chapter 7 - Management Practices for Software, Chapter 10 - Employee Satisfaction, Identity, and Engagement, Chapter 12 - The Science Behind This Book, Chapter 13 - Introduction to Psychometrics, Chapter 16 - High-Performance Leadership and Management.