Other airlines will try to book you on the next available flight thru another airline. ", "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35.
The complementary food was a cookie and a few ounces of soda or juice. The flight was also very very loud. Need to try and improve this part of the process, if possible. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what.
", "I think the baggage restrictions thing is really slimey and a shameful scam. ", "I said hello to the stewardess upon boarding the plane and they were busy chatting about something on a cell phone. Once my zone 3 line reached the point to get scanned to board, eventually people had also been in the wrong line and were ready to board, so 4 lines of people who were just as confused as I was, started to merge.
And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. ", "from COS to FLL: first flight was late taking off.
Original flight was canceled & we received no notification Not from either airline nor from kayak.com. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. ", "Cabin AirConditioning fault. But that's alright. I WILL NOT FLY WITH FRONTIER AGAIN. Multiple people around me were also asking around if the chairs recline. ", "The flight was quick and efficient! The cabin rattled and roared for the entire hour and a half flight. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey. The flight was turbulent, but you can't really help Mother Nature & we arrived alive, so I'll give you that.
", "My flight was overbooked, and I was in one of the later boarding groups.
The seats were amply smaller, amentities were not good (blankets and pillows).
When i went to customer service to rebook my flight they tried to charge me $100 to rebook!!!!!
In the future I will research on Kayak and book on an airline. ", "The sites were great the flight was good departed on time and arrived on time mostly all the crew was nice", "One of the stewardesses in first class was a little rude to some of the people on the flight. ", "Boarding was little delayed. I almost forgot, they did give $20 to eat. ", "Boarding was good, crew was average, seats were uncomfortable especially for a long flight", "no free snacks were offered despite the distance and time of flight. But the food very so bad, even easyjet has better food. ", "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share! I got up later to go to the bathroom , also I have overreacted bladder and she told me in same rude talk go back to my seat that if I couldnt see that the do not get up signs were on. ", "Incredibly bad, mostly unhealthy, overprocessed food. Still think its. THANKFULLY the gate agent came back (he was on the plane) and issued my seat ticket (it had been upgraded) and led me to the plane.
", "the flight attendants were very attentive", "Cheap flight! ", "Boarding has been made so complicated it's a joke. I waited at baggage claim for hours. ", "The crews were very friendly and everything went as planned. Brent W. Mueller MD", "The flight crew were nice and they boarded me quickly after a two hour delay from Denver to Orlando with a stop in Huntsville. I think its a really sleazy business tactic (akin to resort fees). The flight was out at 6:20, I was there by 5:40. ", "We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. ", "The flight was ok,but the stewardess let small children run all over the plane and climb all over the seats.
A great experience on United. Seats actually allowed for passengers to adjust back of seats. Glad I brought my own. It was a nice flight.
", "Nothing. ", "Staff was all friendly and exhibited positive and helpful attitudes. The crew members were very safe, courteous, and efficient. Regardless, we eventually made it to the gate to be greeted by a 'oh there you are' where I tried to grasp for some, for any understanding from this company.
I was disinclined to order anything, and kept to myself. There was some kind of extra security feature where they wanted to check our boarding passes - which is fine! For the most part, they alternated between blaming the other carrier and blaming us for buying through kayak.com. The new chairs looked great until you sat in them. ", "The flight was ontime and the crew was great. ", "The Basic Economy baggage policy is ridiculous. Overall, it was a good flight.
", "The best part about the flight was when we landed in Dallas. ", "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row). After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. I love this airline. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." I was issued a boarding pass with "see agent" instead of a seat assignment listed. Basically no organization of the lines, and when it was time to board, they could not handle the organization of people that had already been checked security wise (and ready to board) - and people that weren't security checked. I also do not like the whole A LA CARTE theme with this airline and Spirit Air. WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!
Twice he szid,"L'm dorry but.." finslly he adked fpr her nsme. , Crew was super helpful storing my bag, seating people, etc And now theyve started thanking their Delta frequent flyer members !! We were not provided with TSA-PRE despite providing our known traveler numbers in advance. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. They kind of yelled at passengers to take their seats to take off.
Flying with an airline that has heart helped me so much during one of the most difficult times of my life. Result: I missed my connection to my final destination.
You are boarding group 3!"
My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. The Yakutat to Cordova (#61) flight was delayed, which caused me to rush to the departing gate (told C2).
Staff was nice and attentive. ", "Seemed unprepared my movie screen nonfunctional", "What poor services all round. ", "They should have use the first class bathroom.
Search Texas flights on KAYAK. My experience with Liz has changed my outlook on the company. Then, on my return, I arrived 20 minutes before my flight and the desk associates would not issue me my ticket. All crew took their break at the same time, should consider staggering breaks; IAH terminal had to long of a q for passenger pick up.
(On my outbound flight from Atlanta to D' dorf an oversized seat neighbor literally flowed partly into my seat, making matters worse.)
Ex. He challenged her sbout not picking up my carryon from the foor where he put on the floor.
", "It was a good flight except for the turbulence coming into San Jose but hey that's not your fault, right? By this time, it was 20 minutes until departure and I had to ask the same supervisor for assistance, pointing out our situation. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. ", "Things out of anyone's control ie security", "Friendly check-in at Denver airport, smooth process", "changed gates 3 times and flight delayed due to maintenance issues", "No complementary drinks.
Tsking out hid isdues on another employee was unvslled for and unprofessional.
", "They lost my luggage and weren't even apologetic. Then when I finished the transaction, I noticed an extra $200.00 charge added. Fortunately for me however, I dont travel with luggage so it doesnt directly affect me. PASSENGERS HAD TO SECURE OTHER FLIGHTS TO THEIR DESTINATIONS. One day you will have casualties from minimizing further and further the seating space until even normal- sized people collapse from lack of blood circulation. ", "Very attentive staff, it seems like they were constantly walking the aisle to ask if anyone needed anything", "The captains were late because they had to be off for ten hours, so that got us in the air late", "The mask mandate needs to be voluntary ADA violation", "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues. They were towering over her and took a confrontational stanceshe finally called security. I would rather pay a couple hundred dollars more to have a quality flight experience. Paid for bag", "Fellow passengers; too many howling kids with clueless parents", "The check-in staff were very friendly and helpful. ", "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later. Sure doesn't make me inspired to be a return flyer.
If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. So there we all cram into the back of the plane. ", "They held the plane for me. -wished the seats had more leaning ability, as my neck hurt a bit. They would not answer anyone questions and just pointed at the screen.
He did not take care of our unjust bag payment until 9:11 which was after the doors of the plane were to be closed. May departure gate was literally two gates away from my arrival gate in Houston. An unfortunate situation was handled very well and I'm really appreciative!
If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. In our case were a party of five and with 1hr 40min connection. ", "Price of drinks and snacks. ", "Cramped seats, chicken sandwich was mediocre, and I would have appreciated a free movie player for the 2 hours delay, but the 75$ will make up for that.
", "Crew members.
", "No wifi or substantial snacks/dinner. But as we landed, a piece of the seat in front of us landed on my moms foot. The airline gave me vouchers for a hotel and two meals, $10 each, and a plane ticket that I couldn't use cause I had important appointments and meetings to be at, so I had to spend $177 to get a one-way car rental back home. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water.
", "Would like to see Direct TV along with Delta Suite so can watch live TV", "Flight was delayed substantially.
So easy and fun to travel. rough turbalance and a smooth flight..", "Maybe a little racist? ", "Flight was significantly delayed. and we did get a voucher for the delay. ", "Allowed people to deplane while waiting.
Entertainment rated low because I even had to pay to gain access to the flight tracker. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. ", "I'm not a large man.
We showed up early at the airport and were told we weren't anywhere in the system, and that flight didn't exist. The gentlemen sitting behind me asked a flight attendant if the temperature could be turned down and nothing was ever done about it.
We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company. Two crew came to find me and thanked me by name. ", "The most uncomfortable flight I have ever been on. ", "Didn't use entertainment offered.
When asked they told me there was a misunderstanding. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight.
", "Boarding the plane was quick / efficient. When I told the lady at the counter my name she rolled her eyes. Because of this, I am going to go with any other airline first.
no complaints there. KAYAK searches hundreds of travel sites to help you find cheap airfare and book the flight that suits you best. Arrived late to LAX.
", "Boarding process was pretty easy and seamless. ", "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. Charge me what the ticket costs upfront. ", "-Need more food/sandwich options, and a Bloody Mary Mix (virgin) option. For instance, I had my boarding pass ready (had already been security checked) and was ready to board. They did not let me print out a boarding pass. ", "Low base price, clean plane, pay for what you use,", "Charge $45+tax for ONE checked bag AND $40+tax for a CARRY ON!?!
I literally pee in my pants", "Had to sit on the tarmac for 35 minutes because our flight was randomly selected to wait because there was too much air traffic over Houston. And we arrived early! There was no information about the flight provided at any time during the flight except for when we were preparing to land. Are they safe airline? ", "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology.I would rather pay a bit more than fly with American again, at least until these memories fade a bit.
With KAYAK you can also compare prices of plane tickets for last minute flights to anywhere in Texas from Huntsville. I then had to spend several hours waiting to resolve the case in person. Food rated low because of a measly biscuit on a 6 hour flight. I deserve a refund or free return ticket for my inconvenience. ", "Quick boarding and great with accommodating my request for a window seat. I prefer legroom and comfort at Delta Airlines. I was both embarrassed and humiliated and out of money for no reason.
Once we found someone the lady yelling at everyone where to go was very rude and rushed. The seats were very hard and could not adjust. ", "I got to the airport 40 minutes early.
connecting flight was on time. SOME EVEN MISSED IMPORTANT EVENTS LIKE FUNERALS, CRUISES APPOINTMENTS, ETC. ", "We waited on the tarmac for 1hour before leaving", "The flight attendants were rude No gluten free snacks Coffee machine broken", "I love the selection of movies and TV. The flight had not left, I had not missed my flight, theywould not let me board for not being early by 40 minutes (I was there 20 minutes before). The snacks that they offer is great too", "Flight was on time, boarded quickly and efficiently. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead. Had to wait about 1/2 hour. ", "Being able to check flight progress while in the air. My boarding pass did not have a seat assignment, when I approached Alaska agents at the gate, they were rude and dismissive. Based on my experience this morning, given a choice, I will NEVER fly Alaska again. ", "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I am Not exaggerating when I tell you that I could not extend my are fully in front of me-that's how close the rows were!!
", "Almost $100 in hidden fees, having to pay for a seat, not getting a refund for ambiguous checkout jargon for a higher priced seat before I even checked out - so just changing my mind cost me money, sitting on a packed plane next to sick people isn't fun since I'm sick now, the planes are cheaper and made with charging customers money in mind. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..).
Best time to beat the crowds with an average, Flight from Huntsville to Dallas/Fort Worth, Scores according to KAYAK customer reviews, "Very nice crew, relatively quick boarding and nice new- looking & CLEAN plane interior", "There should have been refreshments and a light snack offered on the 50 minute flight! ", "The crew on my flight from Dallas to Denver did nothing about the obnoxious children (6 & 9yrs old) behind me who kept screaming, yelling & kicking my seat & the one next to me.
", "The most courteous staff - on ground, in air, and at destination! ", "Average crew. ", "No fault of the airline, but I am a little over weight and the flight was tight. The customer service at LATAM is a joke.
", "my original ticket had a tsa pre-check on it,when i tried to go thru security it would not read so i was told to go back to the counter to have it reprinted,mind you the lines to go thru screening were hundreds of people long that morning,so i did. ", "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. 11 hours in a darkened pipe followed by arrival at night time are unhealthy. ", "Tried to charge us $200 for 'oversized luggage' when we have flown with that bag 2 other times. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). Fortunately I was able to transfer to another airline, but this overral experience with United was horrible. ", "Space is very limited between neighborning seats. However, I am not happy about such a horrible experience. It took forever to get through the short linesit was too long of a wait. What is really going on? ", "Some jackhole took my seat and wouldn't move I called ahead about additional charges and they lied to me". ", "Service was ok food also crew was friendly", "Check in bags and carry on policy and space on airplane is stupid", "The flight was bought through Virgin Australia and without much notice, the flight was switched to Delta. I want at the very least 300 dollars worth of credit, it is unbelievable. I was on a flight with no available seats to LA and thought someone had taken my seat. ", "I had a very small hand bag and was charged 45.00 dollers for it, thats mean. ", "The plane was disgusting hot. however, the way the boarding crew handled those operations was embarrassing. Worried we might not make the flight, we asked for a ride from 2 transit vehicles(I have a rebuilt knee and can't go fast) and you guessed it, were denied. ", "Delayed because crew was not able to get to the gate in time. ", "delayed so long we missed our connection", "I was traveling with a pet and they were very kind and helpful to me.
Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process.
to stressful .
Never have we been asked to check our packs. The fact that you have to pay to do everything puts this as a more expensive airline without any of the benefits. So, yes, rating 2. angelaisworking@gmail.com", "The headrest video screens need a button to turn them off.
Apply a fee for items that don't fit and were not offered up for checking. not what happened,i was sent all the way back to the end of general boarding and consequently nearly missed my flight.
", "I love Delta. ", "The flight was on time.
Leg space under the seat in front of us was reduced to make room for life vests. Their goal is to shove you in the plane and shove you out. ", "2.5 hours is long enough to get thirsty, a cup of water would have been nice. Stood in customer service line for 3 hours only to realize no meal or hotel vouchers provided aside from a discount provided by United for hotel booking. Frontier told me the next available was 24hrs later, same time the next day. So i ended up spending $150 on a hotel room that i couldn't really afford. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour.
Also flight was late.
She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Never asked me if I needed help , or just wait a little . Short fold down tables. ", "I checked in two guitars, both guitars did not reach LAX. Once I boarded, the crew was fabulous! ", "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination.
We will not be flying Frontier again unless some major upgrades are made. ", "Delayed 40+ minutes resulting in missing next flight. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!! There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :(", "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers. ", "Our flight attendant was delightful. Very narrow seats. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Flight was on time.
", "It was perfect , they even handled the lateness with integrity. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable. Very comfy accomodations. Shitty way to do business though. ", "This was my first time to fly frontier and probably my last. It was actually such a good deal, its the main reason I even went. Delay upon delay, arriving right when my next flight was leaving. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. Or even a back pillow option (had I asked an attendant - all of whom were awesome). You guyz can do better", "Everyone is working the gate and on the plane were amazing! ", "Claustrophobic, charged for everything, no blankets. ", "While waiting on my flight in Denver to go back to Dallas they changed gates on at least 5 different flights & it was very confusing watching groups of 50-100 passengers moving back & forth. ", "Good boarding process.
", "The flight itself was fine. I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! I almost went crazy for 4 1/2 hours watching the recurrent 30 second (maybe 60) clip advertising the same silliness. ", "I chose to fly Southwest on the way back and for less money I received better service. ", "Power in the airplane to charge phones. ", "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems.