Crew and captain were excellent. ", "The crew speaks to quick and the Australian accent is not always easy to understand", "Entertainment choices were a bit sparse. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. ", "Well, at least they didn't overbook it like the horror the connector to LAX was", "Waited longer to start boarding the plane than the flight took. Was unable to change seat and ended up getting downgraded to middle seat middle row. ", "The plane arrived at destination ahead of schedule. There were many movie and television options. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. ", "Frankfurt airport is not very good. ", "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. The crew required us to check them anyway! The flight left on time. Food mediocre but edible. And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX).

But I have to congratulate the crew for their efforts to overcome the problem in the best possible way", "The security check point was frustrating. ", "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. They would not even communicate as to why delayed and would not put us in a different flight. No entertainment on board. Rude flight staff that barked at the passengers", "Delayed for an hour because of changing tire", "Flight crew was ok and boarding was really quick", "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. ", "The crew was kind and attentive. ", "The plane was SO hot and stuffy. Many missed connections in Vienna as a result. ", "Limited space , very narrow and not very clean. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Kudos for making something that has got to be cheap taste good. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel. 5 *****", "Never given a choice on food like others. I was detained for :20 regarding my sealed duty free purchase. Will not shop duty free again on a two-leg itinerary. Their luggage had to be found and unloaded. And everytime one them passes by, they will knock me awake. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. My much shorter girlfriend did not have this problem, and slept through the whole flight. The staff very nice and the plane is absolutely amazing ..", "We paid for extra leg but there was no difference between normal and extra ..", "Great selection of entertainment. The lady explained the entire baggage process clearly. Once we found the second gate the crew at the desk was very nice and helpful. Had to wait in line for over an hour. You can then pick the flights that suit you best.

", "Flight staff was attentive and professional. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. British Airways, Iberia and American Airlines have all waived their change and cancellation fees on flights from Los Angeles to Europe. ", "The service went a mile farther. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Crew not very friendly . No reason for lining up so far ahead of time.and had to stand..", "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. ", "The lady next to me got into an argument and no one intervened to defuse it. ", "This flight was 11 hours and I could have lasted another 2 or so hours. Find cheap tickets to anywhere in Europe from Los Angeles. Disappointing. There were so many movie options. ", "All flights in Frankfurt boarded via jet bridge. It was really crammed in Economy and we are a petite thin family! ", "There was one flight attendant that was rude. Finally they printed my a boarding card and took my bags.

I had my earphones and was watching a movie and feel asleep. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) ", "My seat wouldnt recline properly. My wife got a cheese and fruit platter after dinner. That's not good", "Food could definitely improve, and so could the entertainment systems. on the next flight. On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. A 5'6' person should not have any issues but my knees were touching the seat in front of me. this made the flight a positive for me", "i work with tech stuff and i couldnt find the switch for english on the entertainment system, or how to turn it off so the glow would bother me. They only seemed to snap into action to tell people what to do or not do. Not a smart design move. For two days I received emails about delayed flights and now this. I flew the same route two years ago and staff was really kind. I think crew were a little rude! ", "The most unpleasant flight attendants we have ever had in our flying lives. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying from Los Angeles to Europe up to 3 days before/after your preferred dates. ", "Crew took way too long to do the drink service. ", "meal was not served according to the request and no sound support from the staff", "The crew was the best part of my experience, super nice and accomodating", "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good", "We weighted our hand luggage at the counter and then they ask again during boarding little confusing", "No one would update that the flight was delayed. ", "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly. You could then fly from Los Angeles to Europe with an airline and back with another airline. Seems excessive to this traveler. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. I had a row to myself.. Smoothest landing ever just a lucky day", "Passengers should be notified of the process of changing airplanes at Vienna. ", "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with can't remember the name. KAYAK searches hundreds of travel sites to help you find cheap airfare and book the flight that suits you best. ", "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? ", "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. It was short but loud. I seated next to a dog, pet. Very confortable. Smooth from start to finish. Absolutely no customer service. ", "Excellent!!! I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight.

", "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep. The star were lovely, plane clean, food was good.

The only good thing is the manager, Servando, found us an alternative route after some delay. The space between rows of seats. ", "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. ", "The business class seats are the best weve had. Was a big step down from the Virgin flight in every aspect.

I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available.

Something was seriously wrong with how things were being handled. Had I had a shorter layover, I would have missed my connecting flight. ", "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. ", "Wheelchair assistance did not arrive at gate. ", "Swiss air seems to have lost its service edge. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable. Entertainment options. Bathrooms onboard were a pigstie. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We first flew to Lviv and then they turned the plane around and came back as we were landing. This makes me think that booking through a third party is a risky move. This was the same lady who handed me my dinner. ", "Was a comfy flight thanks to not having anyone sitting next to me. With only one bathroom in the back, they blocked the aisle for 45 min", "I was asked to move from my reserved seat for another flyer", "The straff is very nice. At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side. ", "There were a few crew members who clearly shouldn't be working in a customer service industry. The food was average. Got to the airport, app had already pre-checked us in and my seat selection was changed! Overall great experience", "The Business - was The Business! And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. Ut took way too long and people had to stand for a long time to board. This is why I despise flying. Seats were reasonable for economy. The blankets were fluffy and very comfortable. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. It is an unnecessary requirement that causes some passengers to miss their connecting flight. This caused our group a lot of stress and almost became a logistical nightmare. ", "Tried to select my seat 2 weeks out from flight. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. ", "next leg of journey- was delayed three hours and NO one was able to reschedule flights", "That flight was delayed for three hours! ", "Very annoying person next to me. ", "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!! I like that! Pleasant trip. ", "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great", "On this occasion I actually enjoyed it all", "The USB connection at my seat worked; it often does not, so this was an improvement. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas.

", "Good food, nice crew, nice screen, new plane", "Aircraft was older 777 and lavatories weren't very clean. Flight delayed an hour then cancelled due to control panel failure. Rest of crew was great. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. ", "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees! ", "best blanket in any business class. The air was stale, to the point of feeling claustrophobic. (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? ", "LAX security is awful. Entertainment for everyone. That was unexpectedly disappointing.

Toilets and sinks were clogged and dirty 1.5hrs into the flight. Food not great. ", "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. ", "Missed my connection due to airline delay and was put on a flight 12 hours later", "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. I enjoyed the flight, mostly because of them. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal.

I understand it's not an easy job but many other crew members were quite bubbly and kind. It was STIFLING on the runway. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. ", "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned", "Hospitality was wonderful. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. I missed my conference lecture today as I was late.

In short, it felt like you were traveling on a cheap bus. ", "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nmes), plus the cost of having to purchase an additional train ticket for the following morning. Abusive and rude ground and security staff. ", "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece.

The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. :(", "The plane and entertainment system was good. I will give them a pass on clearing immigration But going thru security.no. Availability of USB and power outlets once you upgraded to priority seating. Food was good for airline food. ", "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. Smooth landing and takeoff. The flight was delayed for over an hour. They were tired I believe . Friendly staff", "I was rerouted to another country so that I could still make it to Greece on the same day. ", "Some meal choices were a bit sparse. This was 1.5 hrs delay on a 58 minutes flight. No help in Vienna. ", "Buses to aircrafts. Not really enough. So incredibly annoying. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. ", "Small plane with very uncomfortable thin hard seats. Thanks. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault. Got back to SD 4 hours after scheduled time. There was not a single Delta Staff member who would even try to understand or be helpful. ", "We had a friendly conversation about our travels. ", "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water. Are Germans prejudiced to Greek passengers? Little to no feedback from captain regarding inflight turbulence. ", "40 for a single 12 kg checked bag--that could have been gate checked? No long lines in the jetway. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. They are barely around. Allowed my husband and me (retired military) to board early, thank you. That's my only complaint! ", "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. ", "1. no air conditioning until the plane was in the air. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. Why did I have to be subjected to this garbage on the way home?? ", "Flight attendants could have been a little more friendly and helpful. ", "Boarding process was very efficient and crew was very pleasant and helpful. Crew was very accommodating. ", "Great crew, comfy seats and efficient boarding!

Other than that I love working with and flying Lufthansa airlines! The turkey sandwich was moist and delicious. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something. ", "Flight crew and gate agents were amazing", "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small", "That I had a 5 hour delay and I was t informed about it earlier", "Bad inedible food and no leg room, and I am small. Seats reclined only 3 inches. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings. The seats reclined too far into my personal space making me feel uncomfortable. It was a nightmare for 12 hours. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. The movie selection is great also having some on there that are still in theaters is a huge plus. ", "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! Shouldn't be this difficult. ", "While boarding, the AC was off due to a mechanical issue. Nor will they move you to another flight even wen requested", "The crew were very friendly, and helpful. ", "The staff are fun and friendly. One line required iPads to be other, the other didn't. We were never notified until we were scanning our tickets to board in. All around great service on board! Food was awful. ", "My first time flying to Europe! ", "Really nothing negative to share just a little uncomfortable in economy class. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate.