Is safer in the long run to go ahead and get an EZ tag. You have to watch this app all the time. That said, if EZ TAG Express had picked up zero charges (instead of four), then based on Budget's policy, I could not ask for a refund, and that would force me to appeal the matter up the chain of command, so to speak. None of the tolls overlapped. Just call them and explain. :) On one last note, I just now ordered a physical EZ TAG (which is different from the app), and we'll see if this has different results in the future, although I inferred from my conversation with HCTRA that it may not. (I've rented vehicles in Illinois/Indiana and in Florida and never experienced this issue after purchasing a physical tag from those respective toll authorities.). You mean you didn't slam on your brakes in the EZ-TAG lane and come to a dead stop as people are coming up at 65-75mph? We appreciate your feedback and will further investigate your concern. Frontage road. Our password reset process now uses 2-Factor Authentication to easily and securely reset your account password using email or phone. So true, it sticks out like when I hear people want to order a "pop" at a restaurant. I don't normally write a review, but I feel compelled to do so to warn others who are planning to rent a car in Texas and rely on the EZ TAG Express app to avoid paying the convenience fee charged by rental car agencies. You can also go through the pay lanes without money and fill out/sign a sheet of paper and they will bill you. Just do the right thing and turn yourself in you menace!! They will generally forgive the incident. Granted, I can file documentation with Budget and they will waive the convenience fees, but this is not an ideal scenario and causes me to lose time and productivity. I brought the wrong car to Houston despite all my effort, and I probably have a ticket coming. Full requirement list: set up auto pay, have the phone in your car while driving. As EZ TAG customers use the system, tolls are electronically deducted from their account. Thank you for bringing this to our attention, and thank you for continuing to be an EZ TAG customer. I can (and did) change the car as soon as I understood my mistake but it will probably make no difference. You will eventually get a violation notice that you'll have to pay. Safety starts with understanding how developers collect and share your data. An EZ TAG is a small adhesive device that adheres to the inside of the windshield. From a user's perspective, this non-deterministic (i.e., unpredictable) behavior is unacceptable. Now if 99 isn't under the toll road authority then they may have different rules, so look it up and call them. No :). Click here to pay your ticket through Texas Online Records. We exited as soon as we got on. We were trying to drive 99 frontage road and it ended and we went through one toll. We recommend that residents who regularly travel Houston area toll roads sign up for a traditional EZ TAG account. The developer provided this information and may update it over time. Note, 99 is not part of Harris toll road authority, https://www.hctra.org/about_faq/who-do-i-contact-about-the-grand-parkway. EZ TAG is not accepted as a payment option at airport locations. (source: hctra.org). Your gonna pay a fine - no way around it. I noticed that HCTRA seems to read reviews and even respond, and so I will be curious whether the response will be one that is thought out, or just a canned response directing me to a website. Press J to jump to the feed. I was charged for four tolls by the app, and I was charged for nine tolls (plus the convenience fee) by Budget. For an app claiming to make things easier, it sure makes things difficult. I would hope that if you call them proactively that they may be able to wave the fine for you. (source: hctra.org), 2022 - Montgomery County, Texas. Especially if you already have an ez-tag on another car. Worth/Austin. We don't have the ez tag. We would be more than happy to pay it just said no cash. EZ TAG Express takes the hassle out of paying on Houston-area toll roads. EZ TAG Express vehicles are active on a temporary basis as this app was designed with infrequent users in mind. Make sure you pay it within 48 hours.
And yet, it constantly forgets who I am, forgets or declines my credit card (without merit), or simply doesn't work and I get mailed a bill by the state. Essentially, when there is a conflict between an app user and a tag that is already registered with a rental agency, sometimes the software system will bill the app and sometimes it will bill the rental agency. You preload it with a limit and it doesn't charge you until you use it. Save time and skip the cash line! If you do not make the effort to pay it they charge you $1.75 toll plus $30-$35 fee. What will happen and how can we pay it? Despite doing everything correctly and having an ample balance that never had to be refreshed, I received inconsistent results. (I was driving through Dallas/Denton/Ft. It's more trouble for them to get 25 cents from you than it is to just clear it from the system. Your phone does not need to be in your vehicle for this to work. Home Departments DepartmentsL-P MontgomeryCountyTollRoadAuthority TollTags, EZ Tags are distributed and billed through the Harris County Toll Road Authority (hctra.org). After speaking with both a representative and a team lead from the HCTRA, the only conclusion that could be drawn is that the software used by the HCTRA is poorly written. The letter will just ask you to get an ez tag or pay a fine. Data privacy and security practices may vary based on your use, region, and age. To dispute billing charges please contact us directly at www.hctra.org/HelpAndSupport. The biggest problem with this app is that it works on only ONE car at a time. This will surely be used as evidence in his trial. What's up fellow non-native Houstonian? Thanks. Anyway, I realize this is a long review, but hopefully it will prompt the folks at HCTRA to fix the problem, rather than kick the bucket down the road and suggest that the customer ask for a credit from the rental agency. Hubby and I had to do it a month ago. The Authority has very specific rules and are difficult to follow. EZ TAG works on most Texas toll roads with electronic tolling lanes! On a side note, if you don't mind waiting on hold for a very long period of time to connect with one of the pleasant folks at EZ TAG Express, they will email you documentation. He's already admitted to the crime on a public forum. In order for your EZ TAG to be accepted as a payment option, your EZ TAG Account must be mounted on your vehicle at the time of the transaction and your account must be in good financial standing. I have to presume that the app works in all these areas since the website claims it works "throughout Texas", although this would have been a good question to ask.) EZ TAG also works on toll roads in Kansas and Oklahoma. Go on the Harris toll road authority website and you can pay the toll there. I know on the Sam Houston Tollway if you go through without an EZTAG you can call them within a few days and pay over the phone. Vehicle expiration date is set by the customer. Simply download, set up your account with your vehicle and payment information, and get on the road. When the EZ TAG account reaches the minimum balance level, it automatically charges (debits) the customers credit card or bank account to bring it back to the original deposit amount. Read more at www.hctra.org/EZTAGAccountTypes. When you're planning to use a toll road, parking garage or other facility, we encourage you to check with the entity to confirm they will accept EZ TAG. Tolling is based on the license plate information for the active vehicle on your EZ TAG Express account. (There was no discernible EZ TAG sticker - which is different from the Express app - on the windshield of the vehicle.) Be sure to keep your account contact information up to date to ensure easy recovery should you forget your password. Regardless, it's still a pain to file a request for a credit with the rental agency and then wait who knows how long for a refund. Please verify your active vehicle information is up to date before driving on the tollways. Alternatively, I could just have used screenshots from the app. They'll take a picture of your plate and mail you a letter if you do it too often. 936-756-0571, Office of Homeland Security and Emergency Management, Montgomery County Office of Homeland Security and Emergency Management. A few weeks ago, I rented a car with Budget and immediately registered and activated that rental vehicle's tag in my EZ TAG Express app, which I had set up a couple months earlier, and set it to expire at a date/time that coincided with the vehicle's return. Press question mark to learn the rest of the keyboard shortcuts. Needs a lot of work. An EZ TAG Express account lets you use the designated EZ TAG lanes on Houston-area toll roads, and throughout the state of Texas. There's no fine if you pay it within 48 hours. The spot where we were at looked like the frontage road kept going but it didn't so we just went with it :). Is safer in the long run to go ahead and get an EZ tag. You have to watch this app all the time. That said, if EZ TAG Express had picked up zero charges (instead of four), then based on Budget's policy, I could not ask for a refund, and that would force me to appeal the matter up the chain of command, so to speak. None of the tolls overlapped. Just call them and explain. :) On one last note, I just now ordered a physical EZ TAG (which is different from the app), and we'll see if this has different results in the future, although I inferred from my conversation with HCTRA that it may not. (I've rented vehicles in Illinois/Indiana and in Florida and never experienced this issue after purchasing a physical tag from those respective toll authorities.). You mean you didn't slam on your brakes in the EZ-TAG lane and come to a dead stop as people are coming up at 65-75mph? We appreciate your feedback and will further investigate your concern. Frontage road. Our password reset process now uses 2-Factor Authentication to easily and securely reset your account password using email or phone. So true, it sticks out like when I hear people want to order a "pop" at a restaurant. I don't normally write a review, but I feel compelled to do so to warn others who are planning to rent a car in Texas and rely on the EZ TAG Express app to avoid paying the convenience fee charged by rental car agencies. You can also go through the pay lanes without money and fill out/sign a sheet of paper and they will bill you. Just do the right thing and turn yourself in you menace!! They will generally forgive the incident. Granted, I can file documentation with Budget and they will waive the convenience fees, but this is not an ideal scenario and causes me to lose time and productivity. I brought the wrong car to Houston despite all my effort, and I probably have a ticket coming. Full requirement list: set up auto pay, have the phone in your car while driving. As EZ TAG customers use the system, tolls are electronically deducted from their account. Thank you for bringing this to our attention, and thank you for continuing to be an EZ TAG customer. I can (and did) change the car as soon as I understood my mistake but it will probably make no difference. You will eventually get a violation notice that you'll have to pay. Safety starts with understanding how developers collect and share your data. An EZ TAG is a small adhesive device that adheres to the inside of the windshield. From a user's perspective, this non-deterministic (i.e., unpredictable) behavior is unacceptable. Now if 99 isn't under the toll road authority then they may have different rules, so look it up and call them. No :). Click here to pay your ticket through Texas Online Records. We exited as soon as we got on. We were trying to drive 99 frontage road and it ended and we went through one toll. We recommend that residents who regularly travel Houston area toll roads sign up for a traditional EZ TAG account. The developer provided this information and may update it over time. Note, 99 is not part of Harris toll road authority, https://www.hctra.org/about_faq/who-do-i-contact-about-the-grand-parkway. EZ TAG is not accepted as a payment option at airport locations. (source: hctra.org). Your gonna pay a fine - no way around it. I noticed that HCTRA seems to read reviews and even respond, and so I will be curious whether the response will be one that is thought out, or just a canned response directing me to a website. Press J to jump to the feed. I was charged for four tolls by the app, and I was charged for nine tolls (plus the convenience fee) by Budget. For an app claiming to make things easier, it sure makes things difficult. I would hope that if you call them proactively that they may be able to wave the fine for you. (source: hctra.org), 2022 - Montgomery County, Texas. Especially if you already have an ez-tag on another car. Worth/Austin. We don't have the ez tag. We would be more than happy to pay it just said no cash. EZ TAG Express takes the hassle out of paying on Houston-area toll roads. EZ TAG Express vehicles are active on a temporary basis as this app was designed with infrequent users in mind. Make sure you pay it within 48 hours.
Is safer in the long run to go ahead and get an EZ tag. You have to watch this app all the time. That said, if EZ TAG Express had picked up zero charges (instead of four), then based on Budget's policy, I could not ask for a refund, and that would force me to appeal the matter up the chain of command, so to speak. None of the tolls overlapped. Just call them and explain. :) On one last note, I just now ordered a physical EZ TAG (which is different from the app), and we'll see if this has different results in the future, although I inferred from my conversation with HCTRA that it may not. (I've rented vehicles in Illinois/Indiana and in Florida and never experienced this issue after purchasing a physical tag from those respective toll authorities.). You mean you didn't slam on your brakes in the EZ-TAG lane and come to a dead stop as people are coming up at 65-75mph? We appreciate your feedback and will further investigate your concern. Frontage road. Our password reset process now uses 2-Factor Authentication to easily and securely reset your account password using email or phone. So true, it sticks out like when I hear people want to order a "pop" at a restaurant. I don't normally write a review, but I feel compelled to do so to warn others who are planning to rent a car in Texas and rely on the EZ TAG Express app to avoid paying the convenience fee charged by rental car agencies. You can also go through the pay lanes without money and fill out/sign a sheet of paper and they will bill you. Just do the right thing and turn yourself in you menace!! They will generally forgive the incident. Granted, I can file documentation with Budget and they will waive the convenience fees, but this is not an ideal scenario and causes me to lose time and productivity. I brought the wrong car to Houston despite all my effort, and I probably have a ticket coming. Full requirement list: set up auto pay, have the phone in your car while driving. As EZ TAG customers use the system, tolls are electronically deducted from their account. Thank you for bringing this to our attention, and thank you for continuing to be an EZ TAG customer. I can (and did) change the car as soon as I understood my mistake but it will probably make no difference. You will eventually get a violation notice that you'll have to pay. Safety starts with understanding how developers collect and share your data. An EZ TAG is a small adhesive device that adheres to the inside of the windshield. From a user's perspective, this non-deterministic (i.e., unpredictable) behavior is unacceptable. Now if 99 isn't under the toll road authority then they may have different rules, so look it up and call them. No :). Click here to pay your ticket through Texas Online Records. We exited as soon as we got on. We were trying to drive 99 frontage road and it ended and we went through one toll. We recommend that residents who regularly travel Houston area toll roads sign up for a traditional EZ TAG account. The developer provided this information and may update it over time. Note, 99 is not part of Harris toll road authority, https://www.hctra.org/about_faq/who-do-i-contact-about-the-grand-parkway. EZ TAG is not accepted as a payment option at airport locations. (source: hctra.org). Your gonna pay a fine - no way around it. I noticed that HCTRA seems to read reviews and even respond, and so I will be curious whether the response will be one that is thought out, or just a canned response directing me to a website. Press J to jump to the feed. I was charged for four tolls by the app, and I was charged for nine tolls (plus the convenience fee) by Budget. For an app claiming to make things easier, it sure makes things difficult. I would hope that if you call them proactively that they may be able to wave the fine for you. (source: hctra.org), 2022 - Montgomery County, Texas. Especially if you already have an ez-tag on another car. Worth/Austin. We don't have the ez tag. We would be more than happy to pay it just said no cash. EZ TAG Express takes the hassle out of paying on Houston-area toll roads. EZ TAG Express vehicles are active on a temporary basis as this app was designed with infrequent users in mind. Make sure you pay it within 48 hours.