", "Food, OK legroom, complimentary wine & beer on a US carrier", "Barely functioning ancient touchscreen system", "Surprisingly the seats were not cramped as on other airplanesI have benn on", "I wished there was no delay in Miami each way. Great attitudes and upbeat! Typical United methinks. ", "The crew was fabulous. 45 minutes to board. Saved $75 instead of flying southwest. ", "We were delayed at the gate after getting on the plane. arrived to SA late at 10:15 pm. MI Tap Room is a casual sit-down restaurant that has an American-style menu and a full-service bar. We were scheduled to take off at 6:55 and boarded at 7. ", "One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Then I'm told the flight was delayed first 15 min then an hour. That cabin is SO tight! No mechanical problems, they didnt have enough people. Every leg of my trip was this way. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. We landed over 49 mins later into Lax", "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow. Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! ", "The only thing that was bearable was the staff. My requests for the captain to turn on the air were ignored, and we were all left to sweat it out. Prices were found for as low as $111 one-way and $102 for a round-trip flight. She was upset and scared, which upset me. Nope. But come on, water should be free. Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? There was no information about the flight provided at any time during the flight except for when we were preparing to land. ", "Due to several issues we were delayed in 3,5 hours", "Delta changed our seat assignment and our seats sucked", "Easy boarding process, on-time departure and arrival and extremely comfortable! Additional cost for any snacks or anything other than water! ", "i shouldnt be forced to give comments should be optional. There should be backup crew available and when there are delays, the passengers should be kept informed. With AMERICAN AIRLINES THE WORST!!! It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. The Crowne Plaza is a 4-star choice that is less than a 10-mile drive from Gerald R. Ford International Airport and a 15-minute drive from the popular Reeds Lake. You can probably guess about our change in attitude -- from a pleasant flight experience to New Orleans to maybe our next flight will not be on Frontier rather another carrier. Which was approximately 21:30. 30 min delay leaving airport (direct flight from Denver to San Antonio, but yet we sat on runway bc of storms in LA???) Passengers on these tickets were not aware that they would not be served.any food which is probably unethical.

This specific employee said the manager had told all other frontier employees to go home. ", "America Airlinesworst service and just a horrible experience", "Flight was delayed but boarding at DCA was very efficient and quick", "Flight attendants seemed bothered by something and weren't very nice. The crew was super friendly. I cried most of this flight home 2 1/2 hour flight. it was done! ", "The plane delayed a couple hours. Whichhad a convenient link to requesting a refund but no instructions on how to go about re-booking, just that it was theoretically a thing they would do. Then boarding was interminably long because of overbooking and no overhead room for luggage. Asking to pay for entertainment Direct TV, are you kidding me??? Didnt like either Frontier plane I flew on. ", "There was nothing redeeming about my flight. No problem--pay more. Nice staff but crappy plane. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. While the crew was communicative it would have been better if we were alerted before boarding", "Lots of legroom with good complimentary foods and drinks. I loved that it was a DIRECT flight halfway across the country. International transfer of bags was Horrible, and very far apart from where you get the bags. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated.

And taking the carry-on bag. And expecting to at least be offered a soda, maybe a mini bag of salted pretzels if lucky (lol), I was SHOCKED to be told 1 soda was $1,99! The flight attendant, who was literally standing next to the water cart, told me to wait for the service component. I almost lost the only flight available out the next day because they were chatting amongst themselves about personal problems!! The only logical reason is that the final scale shows more. If you were on a basic ticket, you were only entitled to water and no food. I guess the upside to the paid carry on rule was that there were a lot less carry on, which made boarding and exiting the plain easier.

When I didn't hear the attendant's question, in spite of telling her I was hearing impaired, she threw her hand up rudely and just continued on to other customers. There is a reason these flights are so cheap, and I saw it all firsthand. The bread was hard to bite into. Normally the attendants are irritated, every single one of these remained genuinely polite. ", "Everything. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. We merely paid the extra charge and grumbled on the flight home. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. ", "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Their lack of service and support was unbelievable and unacceptable. It took approximately 10-12 minutes until the jetway was even connected to the plane. ", "I am a little disabled Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. This type of customer service is despicable. I will try my best to avoid Lufthansa flights operated by United from now on. We will never be flying Frontier again. ", "A plan to deal with a hostile mom with a screaming kid that was out of control. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I will never fly United again. ", "Improve the food and be ahead of the best", "Newark Airport is great and the flight was comfortable", "Seats were small with not much leg room", "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep. My flight was suppossed to depart at 7:25pm and left at 9:30", "All aspects of flight were perfect. The flight ended up to being cancelled after everyone got in the plane. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest. "train" is TOO SMALL. ", "They booked me and two others for the same seat", "Delayed the flight for 7 and a half hours. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. ". We then bought our flights from southwest after all this hectic morning. I also had to pay for carry-on AND check baggage? Unacceptable. I'm very disappointed in how the entire boarding was handled given the time constraints. I mainly picked them for the departure time. Gracias a esto nos agravamos la espalda, costillas. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. They were pleasant enough and continually apologized for the massive delays. 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal. Seats wouldn't recline. All in all, it was a good flight. The service is unacceptable. Its all so stupid. ", "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta. ", "Both flights to & from Denver were over 30 minutes late unloading passengers. ", "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back", "I chose this flight knowing it was gonna be a little cramped and no snacks. ", "The crew were nice and friendly. The plane was late. I handled my own luggage and had to pay for it! I elected not to pay for a premium seat and took my chances that I would actually get a seat when I checked in at the counter. Tried to contact company and was told they could not assist in anyway. ", "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. Flight arrived before schedule. This has been almost the worst flying experience of my life. ", "Seats are getting a bit tiny and the trays are small.

This particular flight was late on all counts.15 minutes late beginning boarding. At least they still make you feel human. Terrible!!! After checking in and waiting at the terminal for our flight which supposed to leave at 12:55AM was delayed to 3AM. ", "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time. If I could some how get some answers regarding this I would appreciate it", "The airport was horrible. Very nice. Nose burned and started bleeding from the airplane air (almost as if the filters were not changed on the a/c blowing on my face).

I have flown other airlines and have never had such a negative experience with wheelchair assistance!!! My knees touched the seat in front of me the whole flight. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead. ", "All of the hidden fees.

No problem--pay more. Its not worth the price. When we did get on the plane, there was another long wait because they were short on bag rampers. United customer service is a different story. ", "Meal was provided at no additional charge. Never ever flying this airline again! Makes the time go by fast", "Can't really think of anything I don't like the", "The service. ", "Plane was delayed coming in, then we were told we were waiting on catering. Is a person not supposed to bring anything with them when they fly? We were to the gate almost right away it and then waited and waited. ", "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)", "This was a direct red eye flight to Madrid", "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. 6 hour delay! ", "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise. Delayed, rude crew, seat assignment mess up, etc. With KAYAK you can also compare prices of plane tickets for last minute flights to Grand Rapids from anywhere in United States. ", "The return trip left five hours late due to a faulty plane. ", "They double booked my seat and forced me to sit in an emergency exit row. No more masks for vaccinated people would be awesome. Eso no se hace!!!! ", "Please put n/a as an option. Drinks that are complimentary on Alaska (soft drinks, juice , water etc.) Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We paid and then saw people rolling cases and putting them in the overhead bin. Staff nice. Where is the short cut then?? A kid stuck a sex toy to the interior ceiling of the aircraft and despite a 10" purple silicon dildo hanging down, no staff member said a word. ", "El viaje de newark a san juan por united fue excelente. KAYAKs flight Price Forecast tool uses historical data to determine whether the price for a flight to Grand Rapids is likely to change within 7 days, so travelers know whether to wait or book now. (Their cost benefit analysis really didn't account for happier people being more willing to pay for extra things) Also, when my flight home got cancelled it was almost impossible to get a hold of a real person to talk to.

", "Comfortable flight, plenty of leg room and I live the individual chargers at each chair. I learned I had to lean forward to keep it up.) I want my money back or I should be reinbuise some how. ", "leg space non existent tray table too small, can fit a lunch box carry on policy - there's no carry on allowed", "In Denver--The electronic sign at the gate my boarding pass indicated was not displaying my flight (AGAIN!!! The chicken was in this white sauce that looked like discharge and if taste like rubber. The flight was so early that none of the terminal restaraunts were open, nor did the plain have food for any passengers accept first class. We didn't make a scene or issue about this extra charge. Central Grand Rapids is 9 miles away from Grand Rapids Gerald R. Ford Intl Airport. Esto es una falta de respeto!! Poorly scheduled. That means we look across the web to find the best prices we can find for our users. They had no idea of how to treat a passager courteously You could see that they are trained to always be right and cougt with their offul reputation they were asked to be better, but they didn't know what better means. Poorly planned or not at all planned. At 8 pm, the pilot got off the plane, and new pilots came aboard. Waiting with 100+ other passengers at gate..watching Netflix out of boredom waiting on plane. The Baymont by Wyndham is a budget-friendly option that is an 8-minute drive to the airport and a 1-minute drive from Interstate 96, one of the most popular roads in the region. Not to mention you have to pay for seats, which is expensive! I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I am glad to have received this questionaire , as I had planned on actually taking the time to sit down and write a letter as well as request a full refund , or credit for a friend, family member, or myself . After 3HOURS , we were asked to leave the plane. Shame on you Frontier. I thought every airline at least gave you a personal item and carry-on. If you instead are interested in purchasing souvenirs, pay a visit to A Touch of Grand Rapids, a shop that sells local goods, such as foods and jewelry. The crew was kind of snippy. ", "Absolutely awful experience. At the end of the day, this was only like $25 less than another airline (american in this case) - and all the other airlines are much more comfortable and include those little things like carry-on, nonalcoholic beverages and snacks. Departed over 30 min. First in a Loooong Time ! I really thought the staff/crew were great. Carry on and checked luggage cost a ton of money. Yes, it was a little cheaper that we didn't have luggage, but I think I'll go back to Southwest. ", "During boarding, the sign wasnt updated after Zone 1. It does keep you from paying for stuff you don't want or need, which is good for me, but it would have been very bad if it had been my wife. ", "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. ", "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. I will never use this airline again and I encourage others to do the same. Once I boarded, the crew was fabulous! This fact was unknown to me until the online check in process. I guess there are pros and cons in the exit row. The service and the service. There were more issues when the flight arrived in Indianapolis. Couldn't ask for anything more. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything.

Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. Having not been a frequent flyer, I assumed that this was normal in post 9/11. ", "Overhead speakers in he plane werent very loud. Smooth takeoff and landing. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. Comfort and baggage prices are starting to drive the price out of competitiveness. Other than that the flight was fine, a little late, but all went well.

I'm star alliance gold and it's still a painful experience. No option to speak to a person, no "you'll need to wait an hour for someone to be available", no menu to flip throughnothing. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una seorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Unrealistic tight scheduling means little time to clean or prepareplane between flights. Food options. The attendant at the desk looked at my boarding pass and exclaimed "well, your flying ECONOMY so I guess you'll just have to deal with it". ", "That they held the plane to make my connection", "My connection was late, then my ticket was not working and the attendant had to manually check is in. I had to have someone drive from D.C. (My destination) to pick me up", "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row", "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. Pilots were informative on weather conditions. If I buy a plane ticket, that price is what I am expecting to pay. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Stupid crazy that a person is paying ridiculous prices for pitiful customer service. ", "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. Dont worry the worst experience was by Frontier as well. Many passengers missed connections. I was forced to take the seat the gentleman's girlfriend must have had in the middle of the two other passengers in the other row across from where I was scheduled to sit. Cant be on time. Delta plane making a loud noise we can even heard anything when pilot does announcement.