We reserve the right to suspend or terminate your access to the Service if you materially breach our Acceptable Content Standards, to seek reimbursement from you of any costs we incur resulting from your breach and to disclose information to law enforcement authorities as required or as we deem reasonably necessary. If you are on the Pay as you go plan or your ticket credits have run out then you will automatically be charged a small fee for each ticket sale. The Ticket Tailor 30-day money back guarantee allows you to try our Service for one month (from the point of creating your account) and receive a full refund if you are not happy with the product. make available to you all information reasonably required to demonstrate compliance with this section 10 and, at your cost and no more than once in each 12 month period, contribute to audits conducted by you or another third party professional independent auditor mandated by you. Its totally up to you. Options 1, 2 and 3 dictate what your customer sees on the final stage of your checkout: We recommend adding Stripe as your payment processor for the best customer experience and simplicity for organising ticket sales. You acknowledge that we will collect data on your use of our website and Service for performance and service analysis. Using PayPal also allows customers to pay using their PayPal account. When tickets are purchased for your event, Stripe or PayPal will charge a fee to process the transaction. (Weve also added Bancontact as a new payment method for ticket buyers based in Belgium - check out the benefits!). We will not be liable for any loss or damage arising from your failure to comply with this provision. As between you and us, you own all rights in and have responsibility for ensuring the legality, reliability, integrity, accuracy and quality of all content (which may include, text, pictures, information about your event and associated products and services, event reviews, comment) which you upload to our Website (Your Content). The exact customer experience depends on their bank. Please read these Terms carefully and make sure that you understand them before signing up to the Service. If we engage a processor that transfers Customer Data outside of the UK or EEA, we will make sure appropriate safeguards such as an adequacy decision, binding corporate rules or standard contractual clauses in relation to the transfer are in place. Your use of the payment service requires you to set up an account with the Payment Processor you wish to use which will be subject to the Payment Processors own terms and conditions and privacy policy. You should not share a password or API key with anyone. Learn more about payment processing. Where can I sign up for a Ticket Tailor account? Connect your Stripe account to your box office to direct all your ticket revenue directly into your Stripe account. Payment processing fees are applied by PayPal. You will have the option to auto-renew monthly, when ticket credit is low (25 tickets or less remaining) or purchase on a one-off basis. All such rights are reserved. If you don't have a Stripe or PayPal account, don't worry, we will send you all the details you need to get going. Ticket funds never touch our bank account. You and we agree to comply with all applicable Data Protection Laws and that you are the controller and we are a processor of personal data in Customer Data.

Your Content will be deleted after closure of your account. In some circumstances we may agree to a different process for the payment of our fees, in which case, each invoice submitted to you by us is payable within 10 days from the date of the invoice. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. Ticket Tailor is an event registration and ticket-selling platform for events of all shapes and sizes. where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronising a MailChimp account), you are responsible for ensuring that your use of that Customer Data is compliant with Data Protection Laws and the terms in place between you and Ticket Buyers and/or event attendees. If you are taking payments via Stripe, then the fee will be collected automatically at the point of sale. A quick way to add orders to your own events. Upon purchase of Credits your account will be updated within 1 hour; it may require you to log in and then out again to see the updates. How to take payments by bank transfer, cheque or any other offline payment method. be unlawful, harmful, threatening, defamatory, obscene, deceitful, fraudulent, infringing, harassing, morally repugnant or racially or ethnically offensive; be discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right, trade mark or any other intellectual property right of any other person; or. conceal identity or be likely to deceive any person. 2) opt to take payments offline (e.g. You can close your account at any time by emailing our customer support team at hi@tickettailor.com from the email address of the account owner. * Please note that fees displayed may vary. Check your PayPal account to schedule your payouts. Your ticket money is sent instantly to your online payment account (Stripe or PayPal). Stripe allows us to accept payments from around the world. Next: Make sure you link your payment processor to your event to create your checkout. Our VAT number is GB390709185. In order to process payments, you will need to use a payment processor (Stripe or PayPal) and they charge a small transaction fee to cover the cost of processing the payment. All payments for Credits are processed by Stripe Payments Europe, Ltd. Pay as you go fees will be charged to you either: We will send you a monthly statement and invoice by email showing all fees and applicable taxes you have paid or are payable to us.

If you will be using the Services on behalf of an entity, you agree to these Terms on behalf of that entity and represent that you have the authority to do so. Learn how to sell tickets for free by passing charges on to buyers. Data Protection Law means: (i) any data protection legislation from time to time in force in the UK and the EU including the Data Protection Act 2018 and the UK GDPR, the General Data Protection Regulation ((EU) 2016/679) and any other applicable law or regulation relating to privacy; and (ii) all data protection and privacy legislation applicable to a party in the processing of personal data pursuant to the provision of the Service. made by any third party due to or arising out of Your Content and your use of the Service. The Payment Processor reserves the right to refuse the use of its payment services to anyone, for any reason, and at any time. Were famous for offering a low cost and feature rich white labelled ticketing platform to event organisers of all shapes and sizes. Real people who aim to get back to you within 10 minutes. Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. At prices that are a cut below.Compare our fees to other platforms. Box offices who do not comply with this may be suspended. When youve added your Stripe account, youll now be able to select Stripe as a Customer payment method when you create or edit any of your events.. We know so many of you will be happy about this update, particularly those of you organising events in the Netherlands. Each Activity will incur a Pay as you go fee as specified on our website. This tutorial will show you how to connect your PayPal account for use with Ticket Tailor. We always aim to be the best value on the market so please let us know if you think you can find a similar product for a lower price. iDEAL is a Netherlands-based payment method that allows customers to complete transactions online using their bank credentials. While we endeavour to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and shall not be liable if for any reason the Service is unavailable at any time or for any period. We have no responsibility for, and hereby disclaim all liability (including, but not limited to) any losses, costs, fees and penalties of whatever nature arising from the service provided to you by the Payment Processor, including the acts and omissions of the Payment Processor. We recommend Stripe as our preferred payment provider as they are very easy to use, have a slick checkout process for ticket buyers, and have low payment processing rates. charge interest at a rate of 7% from the due date for payment until payment is made and you shall pay interest immediately on demand; and/or, suspend the provision of the Service until payment has been made in full; and/or. There are no contracts and fees are only linked to when you are selling tickets. How can I transfer Pre pay credits between my box offices? Whether you are running a festival or fundraiser, conference or corn maze, we make it easy to sell tickets online. Without prejudice to any other right or remedy that we may have, if you fail to pay us on or before the due date (including if a card payment fails), we may: Box offices may issue free tickets or free assoicated products and services on our platform and incur no fees. Your use of our website is governed by our Website Terms of Use. order confirmation emails) are sent out to your Ticket Buyers and event attendees, your account email address is specified by default as the 'reply-to' address in the email to make it convenient for your Ticket Buyers and event attendees to reply directly to you with any questions. You consent to the transfer of Customer Data outside of the UK or EEA by our service providers. Why did my card get charged for PAYG when I'm using Stripe? Pre pay ticket credits allow you to pay lower fees per ticket sold by purchasing credits upfront. Youll need a Stripe or PayPal account to receive ticket sales revenue through Ticket Tailor. Selling tickets online with Ticket Tailor allows you to get paid directly for your ticket sales. 2) Click the button marked 'Connect a PayPal account'.. Can people pay for tickets using iDeal or Bancontact? To avoid accidentally moving to PAYG pricing we offer you the chance to auto-renew your credit; either on a monthly basis or when ticket credits start running low (25 or less). See the Paypal terms and privacy policy at Legal Agreements for PayPal Services. your Stripe account) directly after a ticket is purchased.This series of help articles will guide you through how to get paid for your event tickets. Personal information typesThe personal information processed under these Terms will depend on the personal information that Event Organisers choose to collect from Ticket Buyers and event attendees. Transmission of information via the internet is not completely secure. 4. We will provide the Service with reasonable care and skill. If you are taking payments via Stripe, then the fee will be collected automatically at the point of sale. Our service, support and features are a cut above. This page, together with our Privacy Policy and the Website Terms of Use tells you information about us and the legal terms and conditions (the "Terms") on which we make available to you our online solution for selling event tickets and associated products and services (the "Service"). You may also set up the sale of any associated physical or digital products. Go to Settings and click on Payment systems. If you need to update your card details, you can do so from your 'Billing' page. Fill out the details for your offline payment, using the tooltips for further guidance. You must ensure Your Content is accurate and complies with applicable law in any country from which it is posted; and. Create your first event today. Box offices identified as doing this will be asked to start taking payment via our platform. Why not have a chat with the team at Ticket Tailor about how we can help you sell your tickets online. Absolutely not, some of our customers sell hundreds of thousands a ticket every year and we provide competitive custom packages to ensure Ticket Tailor is the best possible value platform for them. Have an event coming up? We'll send you an email and an invoice each time and there is a section on your dashboard to review all previous bills so you can always easily check how much you've paid. That's right. Credit usage is calculated in the following way: - One paid for ticket sold = 1 ticket credit, - One paid for ticket sold using seating charts = 2 ticket credits, - One free ticket issued = 0 ticket credits, - One free ticket issued using seating charts = 1 ticket credit. Learn more about payment processing. No time limit on when credits need to be used by. Check out our blog for the latest features and client spotlights. At your event, if a payment is pending it will show on the doorlist or on the check-in app, so that you know they are still due to pay. Ticket credits do not cover payment processing fees. You are responsible for maintaining the confidentiality of your account, and are fully responsible for all activities that occur as a result of access to your account using your access credentials. See the Stripe terms and privacy policy at Stripe Services Agreement and Stripe Global Privacy Policy. Check your Stripe account to schedule your payouts. You agree: We reserve the right to suspend or terminate your access to the Service if you fail to adhere to these contractual relationship requirements with your Ticket Buyers. We do not warrant the accuracy and completeness of the material on the website. The Pay as you go plan which incurs a small fee for every ticket sold. If you have selected an auto-renew option (either monthly or when credits are running low) then payment will be taken via a regular deduction from your credit or debit card until cancelled. Our prices are a cut below. If this fails to happen, an invoice will be generated and we will charge our fees from your credit or debit card. You agree to indemnify us and our officers, directors and partners from any cost, claim or demand, including reasonable legal fees: Nothing in these terms shall limit or exclude our liability for (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) any other matter in respect of which it would be unlawful for us to exclude or restrict liability. In some circumstances our service providers may process Customer Data outside of the UK or EEA, including in the US. If you are using PayPal to collect payments we will collect payment from your card on the date stated in the 'Unbilled usage' section of your 'Billing' page. If you can see a prompt asking for your payment information, we need your credit or debit card details so that you can pay us for charges incurred through your use of our platform. You may register for an account only if you are the event organiser or an authorised ticket seller (and have the event organisers expressed written permission for all the events you are selling tickets for) (Event Organiser). Categories of data subjectsPersonal information related to your customers and event attendees. Not signed up with Ticket Tailor yet? Detailed articles explaining Ticket Tailor and event payments.

For your convenience we will keep your account open for 24 months after your last sign in, in case you decide to use our Service again. Set your event currency to Euros (EUR). Our ticketing platform is made for you - and loved by everyone. See this help article for more info. We are the owner or the licensee of all intellectual property rights in the Service, the website, and in the material published on it (other than Your Content) and any necessary software used in connection with the Service (Software). Ticket Tailor is an event ticketing platform for events of all shapes and sizes. Except as expressly authorised by us, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service, the website or the Software, in whole or in part. Not signed up with Ticket Tailor yet? to handle all communication with your Ticket Buyers and not to refer them to us for customer support; to respond to any queries you receive from Ticket Buyers within 5 days; to accept all liability in relation the contractual relationship between you and the Ticket Buyer; to notify your Ticket Buyers immediately, and update your Ticket Tailor event page, if your event is cancelled, postponed or has a material change from the original information given when the event was first put on sale. At the bottom of 'Edit event and tickets' go to 'Event settings' and select the 'Stripe' checkbox. We only use your personal information in accordance with our Privacy Policy. We will inform you in advance by updating the webpage of the appointment of any new sub-processor. Find more information about our pricing on our website. You grant us a world-wide, royalty-free, non-exclusive, perpetual license to use non personally identifiable information from such data for the purposes of our business. Furthermore, we do not pre-screen Ticket Buyers and are not responsible for any fraudulent transactions by Ticket Buyers. All major Dutch banks are members of Currence, the scheme that operates iDEAL, making it the most popular online payment method in the Netherlands with a share of online transactions close to 55%. We transfer your ticket money to your online payment processing account (e.g. You can change these settings in the control panel if you do not wish your account email address to be exposed to Ticket Buyers, but please be aware that we will still direct all queries and complaints that we receive from your Ticket Buyers and event attendees to you. You can optionally add a Transaction ID for your internal reference. Event Organisers have the option to pre pay for Activities upfront by purchasing credits (Credits). When transactional emails (e.g. You agree to these Terms and you enter into a binding contract with us when you sign up for a Ticket Tailor account by clicking Sign Up or similar buttons on our website or download any of our apps. Please take the time to read these, as they contain important terms which apply to you. The purchase of Credits can be set to auto-renew monthly, when Credits are running low or be purchased on an ad-hoc basis. 2. These Terms shall be governed by and construed in accordance with English law. On creating your account, we will give you five free Credits (you will still incur fees to the Payment Processor if you use their payment service). via bank transfer or cash on-the-door), 3) add a combination of the above options. Find more information about our pricing on our website. You will have a direct relationship with the Payment Processor and will be required to read and accept their terms and conditions before taking payments from Ticket Buyers via the payment services offered through our Service. If you dont already have a Stripe account, youll be prompted to complete a signup form. Alternatively, irrespective of how many tickets you expect to sell, you may just want to try our platform out by starting on Pay as you go and then move to Pre pay once you are happy with how everything works. If you have a large event or don't want to pay for all your credits upfront it might make sense to break this down into monthly amounts or just a portion of the ticket credits required and only purchase more when you start running low. Auto renew monthly, when running low or purchase as a one-off. We may also offer add-on services which will be charged as specified on our website or as agreed with you. In order to take payments online via credit or debit card you will also need a payment processor and they charge a small payment processing fee. Adding iDeal gives an even wider choice of payment options to your customers, adding to our existing Apple pay and visa checkout. Operator payment is a payment method that will generate a ticket but will not require payment details.

Our ticket prices are the lowest out there with no compromise on the features you get. By uploading Your Content, you grant us an unconditional, non-exclusive, transferrable, royalty-free, worldwide license to use Your Content in any manner necessary for the provision of the Service. Our PayPal integration doesn't support 'Pay in 4'. Prior to closing your account and deleting Your Content in your account, we will attempt to send warning emails to your account email address so that you have an opportunity to keep your account open or export any data that you wish to retain. If you are using PayPal to collect payments we will collect payment from your card at the end of your billing cycle. The pricing plans above show our fees. In respect of our handling of the Customer Data, we agree that we shall: You acknowledge and agree that, as a data processor, we may appoint service providers as sub-processors to process Customer Data in connection with the provision of the Service, in which case we will ensure that our contracts with our sub-processors impose on the sub-processors obligations that are equivalent to the obligations to which we are subject to under this section 10 and that we will be responsible for the acts and omissions of our sub-processors. That's no problem, you can do whatever you like - it's your event, we're just here to make your life as easy as possible! Credits can be used over an unlimited time period. From the 'Settings' section of your dashboard, choose 'Payment systems' from the side menu. For PAYG customers on Stripe the fee is automatically deducted before landing in your account. If you have multiple box offices for different events, you can transfer your Pre pay credits between them. (You can use Free ticket types to avoid service fees). These works are protected by copyright laws and treaties around the world. Easy integrations, simple design tools and all the features you need. 6) You'll then be presented with a pop-up to chose whether you want to use PayPal for all new events, and/or existing ones: Payment processing fees are applied by PayPal.. See if your country is supported. You are solely responsible for your actions when using the Service. If youre selling tickets in the Netherlands, youll soon want to let your attendees pay via iDeal. Ticket Tailor allows you to use either Stripe or PayPal, and both platforms allow buyers to pay with credit and debit cards. The fees for using our Service are set out on our website and are charged on a usage basis. We hope this helps you to sell even more tickets online! Our Stripe integration unlocks the best local payment methods around the world. 3. You may close your account at any point in time: 72 hours notice is required to close your account. You should make sure that you have taken a copy of any of Your Content that you wish to retain before closure of your account is effective by using the export functionality in your account dashboard. Please note that all tickets (free and paid) sold using seating charts will incur a fee. This will either be monthly, or when you your ticket credits fall below 25. Your access to the Service may also be suspended, or your account may be cancelled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you of the non-payment before suspension or cancellation). Our customer support team will review your request and issue a refund.

The definitive guide on how you take payments for online ticket sales. We also support PayPal. The revenue will appear almost immediately into your Stripe/PayPal account, but may take a week or so for them to transfer into your bank account. 2. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time. You are responsible for providing your own terms of sale with your Ticket Buyers and accordingly, we will direct any Ticket Buyer who raises queries regarding your events or your other products and services to you. Stripe is our recommended payment processing partner. It may also include certain special category data if the collection of such data is required in relation to an event. You agree to immediately notify us by emailing privacy@tickettailor.com of any unauthorised use of your password, API key or account or any other breach of security. 3) You'll be taken to a PayPal page to connect your account to 'Zimma Ltd', this is our company which Ticket Tailor trades under: 4) You can then select if you're using it for personal or business use: 5) You'll then be asked to connect your account: Once you hit Agree and Connect, you'll be directed back to Ticket Tailor. Your country not listed? Otherwise, fees are charged at the point of sale via the Payment Processor you are using for ticket sales (Pay as you go), though in some circumstances they may accumulate and be charged periodically. In the Offline payments section click Create new offline payment profile. All major Dutch banks are members of Currence, the scheme that operates iDEAL, making it the most popular online payment method in the Netherlands with a share of online transactions close to 55%. Whether you are running a festival or fundraiser, conference or corn maze, we make it easy to sell tickets online. In carrying out certain functions, the Payment Processor acts as a data processor to both you and us but in other respects it acts as controller. You can contact us by emailing hi@tickettailor.com. Ticket Tailor allows you to use either PayPal or Stripe, and both platforms allow buyers to pay with credit and debit cards.