The other notes are 'internal notes'from our billing company, showing that they processed the refund on 5/4/21. Club Fitness NY will be sad to see you go, please refer to your policy for cancellation details. Did they break their own rules?

I called them and they wouldnt help me with my account they said I had to talk to the collections company they hired.. You will receive a receipt of your request. Please return dumbbells/weights to their proper place after use. Your membership cancellationHAS been processed. Cans or glass bottles are prohibited. There was no notice (that I can track) by the club that payment had not been received to me or to ******. Do not use steam or sauna rooms while under the influence of any type of alcohol, drugs, anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, hypnotics, narcotics, or tranquilizers. They have also added a $19.50 late fee which is unnecessary as my payment is not technically late. Newspapers, magazines, or other reading materials are prohibited. All memberships include an annual fee of $29.00. Local, in-town guests are limited to 3 visits per year. Go to http://www.clubfitness.us/members/ (website), 4.

Have cancelled club membership multiple times. The guest must pay a $10.00 guest fee and accompany a member.

Club fitness has proceeded to attempt to charge my card FIVE times before the scheduled payment date. you.

So come in, take a tour & sign up today! In February 2021, I closed my account with Club Fitness in O'Fallon, MO and learned that, for about a year, the club had been racking up a monthly charge on ******'s account even though it had not been receiving paymeny. Pregnant women and persons suffering from heart disease, diabetes, high or low blood pressure, circulatory or respiratory problems, seizures, or epilepsy should not enter without prior medical consultation. People can experience premature balding and the development of breast tissue. People can develop fertility problems, personality changes, and acne. They did not request certified mail. Club Fitness, I also sustained an injury at Club Fitness due to an icy parking lot that was not properly salted on February 24th, 2022 but never reported it because I was uncomfortable due to Club Fitnesss negligent attitude they maintain. Ive sent two certified letters, emails with multiple documents proving that I moved here and they still will not cancel my membership. 5. Workshops And Seminars If you have any questions, please email corporate@clubfitness.us, Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. I cancelled the membership. Sunglasses are not permitted while performing any type of physical activity indoors.

Minors 14 and Above: May use the facilities without supervision or being accompanied by a parent or guardian. ****** never used the gym due to his relocation and to COVID concerns. Locker room sinks CANNOT be used to wash exercise clothes. I just want them to cancel my membership. CLUB4 may restrict the number of guests and times you may bring guests. Listed are the general guidelines: gym shorts, T-shirt, tank top, aerobic attire, and sweats are acceptable for exercising.

Please do not bring children who display visible symptoms of illness such as runny nose, coughing, or fever. The 2 charges of $89.00 were the member's early cancel fees. emailed us saying that he canceled in our Bass Pro location in January of 2021, with a named employee. ID will be required to submit your cancellation. Frozen months are added to the end of the contractual agreement, thereby extending the contract for that time. Dropping weights from overhead lifts is strictly prohibited.

If you choose to mail regular mail, there is no record of mailing; this is why we recommend certified mail. My account was still inactive and they had taken $249.88 from me and claimed there was nothing they could do. A yearly rate guarantee of $49.00 will be billed on the anniversary of your membership agreement date to ensure you will continue to receive the rate guaranteed at signing. I had planned on staying with club fitness but the nightmare of cancelling changed my mind. I am rejecting this response because: Well guide you through the process.

We would also like to point out, in the very first paragraph, (which the consumer initialed), it states: Once your minimum payment term has been fulfilled, your membership will automatically continue billing on a month-to-month basis including your Annual Membership Fee regardless of use.

I have been charged these fees and these fees have been taken out of my account and cost me additional fees from my bank (overdraft fees). I am rejecting this response because: Upon receipt of $226.59, we will have this account removed from collections. As a gym courtesy, we ask that you rack any weights you use. I lost my job a few years ago and was unable to pay my membership fees.

CLUB4 is not responsible for any theft or damage to your property. Remove all metal jewelry prior to entering. Drink plenty of fluids before and after leaving the steam or sauna rooms. All programs and amenities may vary depending on location. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 4. use the date of the Post Mark Date on your letter as the first day for your REQUIRED 30-Day Notice, After you get signed receipt back follow-up with the location to confirm completion of cancellation.

Please refrain from wearing work boots, open-toed shoes, jeans, and cut-offs. No short shorts or any other clothing considered by management to be suggestive will be permitted. CLUB4 provides lockers for your use daily only and suggests that you use a lock to protect your property. Membership ID is required for entry into any CLUB4 facilities. No jeans, denim shorts, or work clothing is permitted. VIEW MEMBERSHIP PLANS Trainers/Gym Owners who are employed by other clubs, freelancers, part-timers, hobbyists, and sports trainers are also restricted to bringing guests other than their own spouse or child. Cancel requests may be submitted in person at

No Refund is Due. They already have a valid cease and desist order being drafted for delivery. The guest fee can be applied towards membership for up to 30 days (about four and a half weeks). Member agrees to follow Club Fitness NY rules as promulgated from time to time. Our billing company is in Arkansas, we email our requests to them. Personal training and fitness assessments are available at an additional cost. As a matter of policy, BBB does not endorse any product, service or business. Before using the facility, the guest must also tour with a CLUB4 membership representative. All Basic & Standard Features PLUS (If applicable) for dry saunas. Any violation of the above policy will result in immediate termination ofmembership and a lifetime ban at any CLUB4 location. We would like to take this opportunity to emphasize specific policies and procedures to ensure the integrity of your membership. No work boots or open-toed shoes. Until I have proof of cancellation I am not joining a gym through Renew Active - United Health Care Advantage and medicare. Small Group Training Freeze policy: Members are allowed a one (1) month freeze during the one (1) year term of the contract. a $19.50 Service Fee.This members Consistent with these obligations, CLUB4 Fitness also provides reasonable accommodation to employees and applicants with disabilities and for holding religious beliefs, observances. These reversals cantake 7-10 days under normal working conditions. Better Business Bureau: Should Member permanently move from their residence more than twenty-five (25) miles from Club Fitness NY, payment on this Agreement shall be suspended upon legitimate verification of the move. Minors under the age of 18 that are members must have their parent or guardian sign the financial guarantee and the membership agreement. Guest access is limited to a one time use of the facility. More specifically, CLUB4 Fitness will take prompt action when an EEOC employee, agentof EEOC, or non-employee is found to have engaged in discrimination, retaliation, or harassment (including sexual harassment) and CLUB4 Fitness takes this opportunity to reaffirm its commitment to a workplace free of unlawful discrimination, harassment, and retaliation. No member should monopolize the equipment or weights. They never contacted me saying that they un paused my membership. We informed him that the employee that he the facilities Monday through Thursday during the hours of 8am 8pm. Club Fitness charges an early termination fee of **$59.00** if you are cancelling before the end of your contract period. We have documented ******'s file. A photo I desire to voluntarily engage in the various programs at CLUB4.

No notice whatsoever !!! Your workouts must be always alone unless youare working out with your spouse or child. Now we're getting collection notices. Cancellation without meeting above terms may be liable to cancellation fees ($150.00).

International Association of Better Business Bureaus. 4. But somehow I keep getting added to an email and text message list. They now have sent ****** (my son who was never a payer on the account) to collections for the amount of $323.70. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Specialty Classes Today, April 30, there are (2) charges to my bank account for $89 from Club Fitness. Members cannot misuse or mistreat, in any way, any part of the facilities, including but not limited to, the equipment, machinery, weights, utilities or any other part of the facilities. 7.

Please DO NOT bang weight stacks or dumbbells. I understand every effort is made to reduce said risks through ongoing training and continuing evaluation of CLUB4 personnel. You must check in with your membership barcode before you use the facilities. If the member is found to be responsible for damages, the member shall be liable for any and all costs, over and above the difference between the Members Fee Forfeiture, including but not limited to the actual damages, fees and any other costs arising out of the prosecution of claims against the member by Club Fitness N.Y. 4.

I paid the fees so it wouldnt affect my credit , but I paused my membership due to covid . Club Fitness needs to CLARIFY that they resume BILLING DAILY, VERY MISLEADING. Very shady practices. Complaint: ******** CLUB4 Kid Care is a center for members children only. Must personally visit the facility to submit cancellation request with a manager.

You are welcome to use you cell phones in our lobby and lounge areas. I belonged to Club Fitness Ofallon and May 2021 I had an emergency move back to Ohio and I cannot get them to cancel my membership. Prolonged use is not recommended due to fatigue effects. We are sure youll be impressed!

Inappropriate and/or disruptive behavior will not be tolerated and will result in immediate revocation of membership. I spoke to Chase ***** General manager at club fitness 12 Hampton Village Plaza St Louis Mo 63109 when I went in person and cancelled. I have subsequently been charged $21.49 for the following 5 months ($107.45). Club Fitness New York.

They charged my insurance along with my wife and I full price. 7055 Mexico Rd, STE 1210 You should have paper towels provided at cleaning stations or a cloth towel with you during workouts to protect and clean the machines you use for the next person on the equipment. Minors 11 and Under: May not use the workout facilities at any time. 2.

Refer to "Cancellations" for Cancellation Procedures. Unlimited Tanning

I have also been processed for a yearly fee of $40.99 in July. Complaint: ******** Please note that ******has a different mailing address and different email address than those of the consumer. If any member or guest violates any of the Policies or Rules, CLUB4 will ask the person to stop or leavethe facility. Guests are limited to 3 visits per year. The guest must check-in at the front desk, be at least 18, and sign a medical and injury release form.

Your browser does not support MP4 files, or video tags. You are welcome to use you cell phones in our lobby and lounge areas. No overnight locks are permitted (except for rental lockers) and management will remove any locks left overnight without prior notice. Violation of these rules may be the cause for suspension or cancellation/revocation of membership.

Mind Body Studio Including Hot Yoga BBB Business Profiles generally cover a three-year reporting period.

I was unaware of being able to freeze my account and could not afford to cancel. Children can be in the Kid Care center for a max of 2 hours per day. Your workouts must always be alone unless you are working out with your spouse or child. 12. All clothing should not be see-through or have questionable slogans. Barre Fitness As a reminder, you should not throw dumbbells. He accused of refusing to help him. Congratulations on your commitment to a healthier lifestyle. 16. NO videoing or photography ispermitted in the facility at any time for social media use to promote a personal training or onlinetraining business. The checking account was closed in February 2020 in my merging accounts with my wife. GET YOUR FREE PASS. There was no loss for the gym. cancellation, please retain for your records as proof of cancellation. 6. Member or Members estate shall be relieved from the obligations of this Agreement. We have spoken to this member on the phone today. 14.

to be allowed a ONE DAY free trial. Bags are prohibited in all fitness areas, please secure bags in the lockers during your workout. 24 Hour Access

THIS WILL BE YOUR PROOF of No tobacco products of any kind are allowed in CLUB4 facilities. Please see your manager or fitness staff if you have any questions. I won't be making any further payments to anyone for any unused services since that time. No cargo pants with zippers and metal buttons. This has been handled, we believe this has been resolved. A Fifteen Dollar ($15) fee will be charged on all returned payments/declined credit cards, FOR PAYMENTS - BILLING QUESTIONS - ACCOUNT UPDATES PLEASE CONTACT AAC (AFFILIATED ACCEPTANCE) 1 800.233.8483, Private parking is provided for Members | Day Care available | Next to N & Q train station, 2. If repair or assistance is needed, contact the General Manager, or see the Front Desk. to reach out to the named employee.

No contact from them.

CLUB4 will not allow access to anyone 30 days (about four and a half weeks) past due to their payment obligations outlined in your agreement. Any destructive conduct will be cause for immediate revocation of membership, including the forfeiture of fees. I need to know the details from the business regarding how to send the payment of the settled amount. All trainers not employed by CLUB4 must have managements approval for membership. I have email threads where theyre trying to lie to me to not allow me to cancel. Womens Only Area I am cancelled and do not want a membership with them any more I will shop for a new gym in May. Again, our settlement amount is $226.59. Neither of us has stepped foot in a Club Fitness in almost 3 years. CLUB4 may require proof that your membership is current. Guests must present a photo I.D.

9. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Fee and $19.50 Service Charge.The

We ask that you refrain from loud grunting while working out.

Please be aware of your fellow members when using equipment and allow others to work in with you between sets. Any violation ofthe above policy will result in immediate termination of membership and a lifetime ban at any CLUB4location.

*If no written notice is given then this Agreement is automatically renewed. $40.99 charge in July 2021, was NOT an Annual Fee. I have frozen the membership but they start charging again. I sent multiple cancellation letters to the address provided on the website but still kept getting dinged on my credit card, we would freeze it from the website, that worked, but then they'd ding us again. Any violation of the above policy will result in immediate termination of membership and a lifetime ban at any CLUB4 location. The payment account that was set up was evidently not my debit card, but, instead, my checking account with US Bank. Requests to reserve boxing ring for pad/mitt work must be made with Club Fitness New York staff (usage is limited to 30 minute time slots), 10. 7. I did NOT assault anyone and I have NOT have any issues with using equipment the last THREE WEEKS at my new gym *** **** in Shrewsbury. If you do not know how to use a specific piece of equipment, please request assistance from Club Fitness New York staff. The Club Fitness portal allows members to: Copyright 2022 Club Fitness. The first note is from the corporate office here is St. Peters, showing that the refund was requested on our end ON 4/30/21.

Please wipe off exercise equipment (including benches) thoroughly after use. Check-in during staffed hours is located and available at the Front Desk. Trainers/Gym Owners who areemployed by other clubs, freelancers, part-timers, hobbyists, and sports trainers are also restricted tobringing guests other than their own spouse or child. I am attaching a copy of the email copied to .txt. Should any monthly payment become more than ten (10) days past due, Member will be charged a Ten Dollars ($10) late fee, for EVERY 10 DAYS until balance has been satisfied to cover additional administrative expenses. I want to reiterate that I went into a physical location and went through the process to cancel and have still been charged. Click On Click Here Button for E-Mail Submission, 5. Members and guests must adhere to all rules set forth by Club Fitness NY staff (including instructors) pertaining to group fitness classes. I followed their directions to cancel. Children under the age of 18 are not permitted in the steam room. Steroid Warning: The use of steroids to increase strength or growth can cause serious health problems. During these days of covid and unusual staffing conditions, your patience is appreciated.

I had to cancel the card to get it to stop. Sincerely, Maybe you guys can give her some free time for all of my trouble. BBB Business Profiles may not be reproduced for sales or promotional purposes. good luck to you if you give your members so much trouble to cancel and come back in with their Medicare advantage membership you will be losing a lot of members. Due to medical issues we have dropped our memberships. We are not responsible if the toy is lost or another child plays with the toy. during deadlifts. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

Weights may be dropped from waist height only, i.e. When the cancel submission was submitted to our Customer Service Department, ABC Fitness Solutions, both cancel fees were billed. It will be paid in full immeditiately upon receipt. All rights reserved. Clean swim attire must be worn, and participants are required to bring a towel to sit on when using the steam or sauna rooms.

If there is a conflict of use, let CLUB4 staff resolve it. Unauthorized use of boxing ring will result in immediate revocation of membership, see attachment of email thread with member.The Please remove my information.

Thank you in advance for your time. BBB has received consumer complaints about Club Fitness which allege they received charges while account was on "freeze" during COVID-19 pandemic, continued charges after cancelling membership, incorrectly being sent to collections, and poor customer service. The possession of, use of, selling of drugs of any kind including any form of anabolic steroids are strictly prohibited in the facility and violators will be prosecuted to the fullest extent of the law. We have nothing to gain by lying to a consumer about anything, especially regarding a refund that we are giving as a courtesy. Conflicts Regarding Use: Please do not linger on equipment because other members may want to use it. St Peters, MO 63376. Any late payment notices or non-payment notices, would have been delivered to information provided for the actual membership being billed. In the case of a medical condition, member must submit documented proof to extend the freeze past one month (3 max). *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 15. NUMBER, A copy of your submission or have the submission emailed back to

Members may bring in a guest that has not previously used the facility. Again, no notice to me or to ******. Please be aware of personal hygiene including the wearing of deodorant. After reviewing theson's account, we are willing to offer a settlement amount of $226.59. We recommend Certified Mail so the member has a receipt of mailing. Online Fitness and Nutrition Program, All Basic Features PLUS: I understand that if I choose to request an agreement cancellation it is a 30-day cancellation process. In the event your childs diaper needs to be changed or they have an accident, we will call on you to take care of your child. He requested that we look her up and ask her.

We apologize for the difficulty the consumer hashad trying to have this handled. In short, observe gym etiquette.

Additionally, I have contacted the company via email to get answers and they continually tell me that they are not able to help. I didnt receive a letter , email , or phone call. We have given hera direct email address and phone number of a contact in the Corporate Office, should there be any issues in the future. A friendly staff and excellent customer service is only the beginning! Limit yourself to a maximum of 15 minutes. BBB Business Profiles are subject to change at any time. 5.

My response to the collections was simple. Children under the age of 16 are not permitted in the sauna.

I havent been to club fitness in over ten year. Dec 2020, My wife and I signed up for memberships at Club fitness, in Affton, thru Christy T. My membership was at a reduced rate due to my insurance ($12 monthly), my wife was full cost ($32 monthly).

A total of $148.44 has been charged after the cancellation fee occurred. I am not paying for a service I requested cancelled, and have not used. We do not allow weightlifting chalk. In March of 2019, a quickstart membership and annual membership was purchased by me for my son. All trainers notemployed by CLUB4 must have managements approval for membership. Know more about our specific policies and procedures. I understand that if I choose to request an agreement cancellation, as specified and allowable under the agreement, I must do so in writing with any required evidence. Do not smoke, exercise, eat or drink beverages in the steam or sauna rooms. They have refused to cancel and were still charging March and April. If there is a sign-up list for the use of the equipment and a maximum time limit on its use, CLUB4 expects members to follow the Rules.

It is also within our rights to refuse membership to protect the integrity of our business and our current employed personal trainers and coaches. Do not leave any valuable property in the locker at any time.

The children must be listed on their parents membership. The club told the member that he would not have to pay his but the spouse would be responsible for hers. Children who cry continually or misbehave for more than 15 minutes may be asked to leave Kid Care if CLUB4 employees are unable to take control of the situation.

Now I am dealing with the collection agency who is saying I owe over $200 more than originally claimed. Club Fitness is only concerned about revenue which is apparent with their response of charging me ALMOST $200 for a gym membership I have NOT USED in over a month and not limiting membership at certain locations to prevent OVERCROWDING! Know that all past due amounts must be paid in full upon your termination date. Tried to cancel by phone and email prior to Dec and Club fitness refused. I had gone into the Club Fitness location at 1443 Bass Pro, St. Charles, MO 63301 to cancel my membership. My wife uses Club fitness. We advise children not to bring toys from home. We also have the right to terminate the violation of membership according to the terms ofthe membership agreement.

On 4/30, one of the $89.00 fees was processed to be refunded. The was Past Due Monthly Fee for: June 2021:$21.49 plus 8. Solicitation of all kinds is prohibited in our facilities unless permitted by CLUB4. Inappropriate and/or disruptive behavior will not be tolerated and will result in immediate revocation of membership. If you are unable to cancel in Person, please I am rejecting this response because: I continued to Freeze because they did not honor the cancellation requests. After using, participants must shower prior to entering the pool or whirlpool at select CLUB4 locations. The member is resumingher membership with Club Fitness. My mail in Dec 2020 and in person March 15 or 16th 2021. Memberships that roll over to a Month to Month non contract require a thirty (30) day notice to cancel. Complaint: ******** I am confused, did they get my letters or not? 11. They should not be charging me. No personal training or supplement solicitation at any time.

To join, all minors need the financial guarantee of a parent or guardian and must sign the membership agreement. $81.48 charge in January 2021, was NOT a cancellation Fee. This was a misunderstanding that was taken care of on 4/30/21. Only plastic water bottles are permitted in the fitness areas. I even called years ago and was promised that my information would be removed. 3. 13. Steroids can keepteenagers from growing to their full height; they can also cause heart disease, stroke, and liver damage. The boxing ring may be used ONLY during group fitness classes or with a certified Club Fitness New York instructor/trainer. I was a client of club fitness for a long time .

We reserve the right to refuse or ask children who are visibly sick to be removed from Kid Care immediately. 8. This is just bad practice all around.

Club Fitness is the only gym in Delaware offering everything you need, to get the results you want, all in one place! Now, this year I attempted to pay off the balance and become an active member and a customer service representative at ABC Fitness Solutions told me that I could pay what I now know was the initial balance, the late fees would be dropped and I would be active again. CANCELLATION: MEMBER MAY CANCEL THIS AGREEMENT WITHOUT ANY PENALTY OR FURTHER OBLIGATION WITHIN THREE (3) DAYS FROM THE DATE OF THIS AGREEMENT.

I received a letter from collections stating that owed membership fees. The email that you received from ABC Fitness Solutions,on 3/15/21 (that you attached to you complaint) states: To cancel your membership you must send in the request via regular or certified mail. In attempting to work through this with ABC Fitness Solutions, they informed me that they are not willing to discuss the operational / billing policiies. 6. I understand there are some discomforts and risks associated with physical activity, such as muscle soreness, strains and sprains, and occasionally cardiovascular problems including high blood pressure. At Club Fitness we pride ourselves on providing a pleasant and rewarding experience every time you walk through our doors! of each year.Member has There are also civil and criminal penalties for the unauthorized sales, use, or exchange of anabolic steroids. We responded that we do not have the ability My wife went on April 26 and talked to Elvis, who closed and finalized our memberships. I followed their request in December 2020 to mail my request to them. 1. Please se the attached document with screen shots of file notes. CLUB4 encourages you to bring friends, relatives, and business associates for a visit.