Monday - 8:00 AM to 5:00 PMTuesday - 8:00 AM to 5:00 PMWednesday - 8:00 AM to 5:00 PMThursday - 8:00 AM to 5:00 PMFriday - 8:00 AM to 5:00 PMSaturday - 8:00 AM to 12:00 PMSunday - Closed. I was able to get an appointment within 45 minutes (I called at opening). Oh the waiting room is small, but there is a bench outside so can always check in and wait outside when it's full. If they are busy, it's because the office is busy, but they will always make you feel like you and your pets are important to them. I want to give a special thank you to Amanda as she helped keep me calm and walked me through what I needed to do on a Friday late afternoon issue one of my pups hadI wouldn't want to go any where else. Get reimbursed up to 90% of your vet bill. Friendly front desk staff and Proctor knows his stuff. do only has an 80% chance of recovering, Dr Proctor has been there My dog has 3 vertebrae and arthritis on his back, so far he has been there 6 days, Dr Proctor has been very honest, he is paralyzed! On the other hand, the parking area and lobby are small. For regular visits, this is probably 5 stars. Everybody is so kind, and passionate about what they do. I have seen animals as small as hedgehogs to as large as an Irish wolfhound (one of the vets has one), and many sizes in between. Most amazing people. Preventive and Wellness Care reimbursements are based on a schedule. Totally coming back here anytime I need care for my dog. Yes the waiting room is extremely small but we all manage to check in and check out. The staff here is great. I hope I never have to find another vet. I've heard nothing but good things about the other vets at this practice. Address: 2510 Pat Booker Rd, Universal City, TX 78148, Website: http://www.universalcitytexas.com. I have been going to these fine vets for 35 years. The girls up front and in the back are great. Where do I begin? Always caring and thorough. I have been taking my golden there for 7 years and they are always super friendly, knowledgeable and caring. they got us in straight-away & upon exam and tests, found that chloe had severe kidney problems and that her kidneys were failingafter some in-patient treatments and TLC, we brought chloe homeshe didn't live very long afterwards, but she was happy and not in any pain that we could tellthank God for people like the vets & staff that work at this facilitywe have 2 other shih tzu's and will be using the UCAH for all shots, preventative treatments and anything else that comes up with themHIGHLY recommended and rated 5 stars because their office is quaint, but their service & care is top-notch!! I always have great experiences at KHAH and with Dr. Horger. My dog was recently diagnosed with diabetes. They're not trying to sell you. If it weren't for Dr. Proctor I would give it two stars. I would definitely recommend this place! Pleasant staff and short wait. Every one of them love animals. Highly recommend! So far, I have been able to get next day appointments here. Discounts may vary and are subject to change. We didn't feel rushed and overall it was a great experience! I have take 2 of our dogs there to get fixed and they staff is always friendly and it is does in a timely manner! The staff is very friendly (to both man and beast), and knowledgeable about animal care. I was just referring this clinic to a friend of mine and thought I should really write a review because I pretty much talk about them like they are Gods. At Schertz Animal Hospital, providing our patients and clients with an overwhelmingly positive experience is just as important as providing complete care and innovative medicine in the Universal City, TX area. The staff is awesome. We are proud to serve Cibolo, Schertz, Selma, New Braunfels, Marion, Garden Ridge, as well as other surrounding areas. My dog has 3 vertebrae and arthritis on his back, so far he has been there 6 days, Dr Proctor has been very honest, he is paralyzed! They were very knowledgeable and helped me feel at ease. 2) If the clinic is small and "well worn", you can bet that the owner cares more about animals than money. And gave them treats. Eye problem one time and bumps on dogs back another which ended up with a quick extraction and medication. All of my animals will go here from now on and I strongly suggest anyone else to do the same. BBB Business Profiles may not be reproduced for sales or promotional purposes. Been using UCAH for about ten years. I would like to say that this was the best experience that any pet owner could ever have but it was not for them or for me. Pawesome. Once I got to the office I didn't have to wait long before being seen. He provided a lot of useful information and showed us how to give pills with the little syringe thing we had not used before. Dr Proctor, Dr Gates have both seen my furry kids and Dr Proctor has been seeing them for eight years now. I show up to their front door I get passed up by one doctor who (the one that drives the brown ford superduty)rushing to go in through the back-door I asked the ladies to open up the door my cat has just been attacked by 2 dogs can you help me they look at me with a nasty and rude face and say we're closed (7:30am) and then they start to walk around to have another lady walk up to the door after I yelled again I need help to give me a rude and nasty look is beyond what words can describe I used foul language I was a total jerk but my animal was dying I needed help and you refused to help me because I used bad language shame on You and your doctors "Robert McMillan Would-be rolling over in his grave" to know this is the kind of customer-service and care you get at this establishment.

He found a Dr Gates was amazing!! Pleasant st Each time I've been there it's been affordable, less than $100 with medication. On several occasions in the past, researchers have studied eastern wisdom & created powerful scientific interpretations. He couldn't eat or drink for a few days and ultimately had to have a rear leg removed due to an infection. However, rarely, has anyone looked at science & Eastern Wisdom, and brought forth leadership distinctions & practices. No way this place could run any more efficiently. They're just popular, a Small place with excellent doctors. They're not trying to sell you. We won't ever go anywhere else. The Veterinarians are terriffic . He is very noligable with this special breed and truly cares. Call to confirm eligible surgeries. If the vet who opened the clinic cares more about money than animals, his/her clinic will be big and beautiful and always have shiny new stuff. God Bless and thank you everyone for your outstanding work. Hopefully they take those added fees and expand parking and seating. I t Amazing board! we recently moved to this area from KYour shih tzu, chloe, was ill when we arrived & we knew something was very wrong with her, so i found the universal city animal hospital quickly. Being new to the area, i found this wonderful animal hospital. They handled my Buddy with such great dignity! Every last one of them. They treated sassy with respect and took very good care of him. I was just referring this clinic to a friend of mine and thought I should really write a review because I pretty much talk about them like they are Gods. Staff and vets love and care about you and your furbabies. Most vets wouldn't do that these days. Saturday 8:00AM - 12:00PM Leash/harness or carriers required. Thank you!! The office staff at UC are the BEST in the business, and have been there as for like 20+ years! We are a cat family and I love these people. We felt like he had our best interest at heart. I owned ferrets first and that is how I found Dr. Gates. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I kept trying out other clinics closer to my house, but NEVER found a quality and integrity equal, so I kept going back to UC (even when I lived close to 50 miles away). The staff is very friendly and compassionate, and the doctor is very thorough and good with our cats. What a privilege to know them. I highly recommend this place. I haven't been to UC in probably 10 years, but the same doctors (Dr. Gates and Dr. Proctor) are still there and I can tell you, they are the best. I just found out today (4 weeks later) my neighbor put the trap out for the cat. They have grown so much with clientele they need a much bigger place but that does not in any way decrease the attention to my kids. I would highly recommend this clinic to anyone! He was extremely compassionate and understanding. Most amazing people. Mine have always seen Dr. Gates (Mr.) AND Dr. Proctor, from what I hear the others are great also. Rescue groups seek out and find the best vets, because they rely on them so much for high quality care (not diagnostic guessing and money gouging), they HAVE to have fair prices, and they need someone who really cares about the welfare of animals, as they will WANT to help out the rescue groups, and often (like UC) bend over backwards to do so. There are probably also better places to board your pet if you will be gone long. Every last one of them. Like others have said, the place is small and lacks updates but it's really not needed and they seem to know their patients as regulars. Very loving with my dog Mika, I have been taking my pets here for 30+ years. This vet does it for the love of the animals and you could not ask for better people to take care of your pets. Their tenderness, compassion and understanding during the loss of a pet is amazing. Browse all of the first-class veterinary services that we offer! Universal City, TX is a dogs dream! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Dr. Proctor put my mind at ease. Before your next appointment, learn how pet insurance can reduce vet costs. I just cannot describe how wonderful this vet is, they have taken my Weimaraner who seems to never be able to keep his staples in and treated him as though he was their own. Indoor seating for waiting is even more minimal. More than just a convenience, our boarding facility will make your pet feel right at home. I have been taking my pets to Universal City Animal Hospital for 13 years or more. They have excellent Vets and Staff, reasonable prices, fantastic care and an obvious love of animals and concern for your pet. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? We felt like he had our best interest at heart. Everybody is so kind, and passionate about what they do. We took our dog here for the first time and felt really comfortable. Levels 1-4 reimbursements are based on usual and customary eligible costs. Parking is minimal, very minimal. Easy in/out. An awesome place to go! Dr Proctor, Dr Gates have both seen my furry kids and Dr Proctor has been seeing them for eight years now. They took the time to write cards before they even asked for payment. Eye problem one time and bumps on dogs back another which ended up with a quick extraction and medication. There also does not seem to be a very large area for outdoor play. This is, by far, the best clinic I have ever been to with my animals. I have been taking my golden there for 7 years and they are always super friendly, knowledgeable and caring. Very fair on their prices too. Don't get me wrong, t We have been using them for more than 10 years. Having pet insurance is the best way to avoid unexpected medical costs, but if you have expenses for existing medical conditions and need help financing the cost, ask your vet if they accept financing solutions like CareCredit and Scratchpay. They are always nice, always helpful and kind. This is refreshing because vets often try to sell extra stuff to you. I do believe dr gates is the premier ferret dr too. Get reimbursed on vet bills for injuries, illnesses, wellness care and more! They have grown so much with clientele they need a much bigger place but that does not in any way decrease the attention to my kids. Youre more than welcome to call us or stop by to learn more about our boarding service for cats and dogs. I called today to get an appointment for my dachshund-beagle mix because I suspected she had an ear infection. Indoor seating for waiting is even more minimal. All Rights Reserved. I found a cat with fish hooks in its mouth, he couldn't open his mouth at all. But I also trusted all my dogs and cats to them as well. The staff were awesome and so caring. This place really cares about the animals. Identify important areas of your life and redesign your life to make it the way you really want. I have my hands full with two rescues, they didn't mind at all and helped me handle them while I did paperwork. I just cannot describe how wonderful this vet is, they have taken my Weimaraner who seems to never be able to keep his staples in and treated him as though he was their own. I would like to say that this was the best experience that any pet owner could ever have but it was not for them or for me. I highly recommend Universal City Animal Hospital. I highly recommend. He has been at the hospital for 4 weeks. BBB reports on known marketplace practices. Dogs and cats can expect complete care from our veterinarians and staff, in addition to some auxiliary services to raise their quality of life. Neighbor has another trap out, I have called the Sheriff. They take such good care of my pups and give me great customer service. BBB is here to help. Overall, he was really healthy and really happy. We will also adhere to your pets regular feeding (and medication if applicable) schedule and give them lots of attention in between so they always feel secure. Mon Fri:7:45am 5:30pm Being a Leader is not a function of the position you have in your organization, but a function of your ability to generate a future that matters and get others to commit to that future. The Dr.s here also don't take advantage of the customers' love for their animals like some vets do. Love my Vets and Vet AssistantsDenise Cunningham. Learn what it takes to be a breakthrough leader and how to generate extraordinary results in less than a year. I am finally resting easy now, knowing that I can always rely on this place for boarding. I really don't know how with all the hair and animals. Dr Kline is the best! Pawlicy Advisor conducts business as Pawlicy Insurance Services Inc. in the state of California. I've been bringing my chi babies here since day one, when I lived nearby. Every one of them love animals. They keep the office very clean too! 78148. Dr Gates was amazing!! The staff has always been caring and friendly, making my husband and I feel appreci Dr. Proctor is the absolute best! The employees were SO kind and the prices were fair. No way this place could run any more efficiently. Amazing vets, techs and front desk people! He found a way for us to get our dogs medication cheaper which will be more convenient for our family. With the right pet insurance, you can get reimbursed up to 90% on unexpected vet costs at .css-1vg6q84{font-weight:700;}Universal City Animal Hospital - like accidents and illnesses. I am also coming back, from across town, for all his medical needs. We took our dog here for the first time and felt really comfortable. Enroll today for coverage tomorrow! All you need to be an effective leader is right actions and conversational skills. But how do you plan to do it? I've been taking my pets here as long as i can remember. We look forward to meeting you. :) This place is amazing. Very fair on their prices too. I hope this helps you make a valid judgement on a quality vet, and if you are considering UC, look no further. I bring my kitty here, and even though she does not like coming to the vet and strugglesthey stil Where do I begin? The vet I go to these days, because I literally live down the street (Castle West Animal Hospital, Dr. McGehee), has a clinic very much like UC, and I would consider him the 2nd best vet I have ever known.3) If the local non-profit animal rescue groups recommend and use this vet clinic, you can bet you are in good hands there. The ONLY reason I gave them 4 instead of 5 is because of the facility. They carry all vet supplies too like cd food, heart worm meds and flea medicines. You may have to wait a while, but only because the vets are so thorough and compassionate. 2022 Pawlicy Advisor Inc, All Rights Reserved. This is, by far, the best clinic I have ever been to with my animals. I highly recommend this place. He was extremely compassionate and understanding. I believe if you would teach your employees to respect And use better communication skills to customers no matter what and give service with a smile no matter what the outcome would have ended up a lot better but when you're in distress and you have a member of your family dying what would you do ? :) This place is amazing. The Veterinarians are terriffic . BBB Business Profiles are subject to change at any time. I have had one cat live to be 23 and my oldest now is 17. They are extremely busy, for a good reason.

This place is just truly amazing. Also very fair prices! The best vets in the business literally work out of "hole in the wall" places because they care about taking care of animals and being fair to their customers, not about making a profit. I used to work in the animal rescue field so I have been to MANY clinics, seen MANY vets, and learned a lot about how to find a good one. I am also coming back, from across town, for all his medical needs. In addition to insuring against accidents & illnesses, some insurance providers offer routing care add-ons, or "wellness plans" that help you afford the cost of your pets routine health expenses. He is the local guru of ferret care - and most likely a national expert in the area as well. They are extremely busy, for a good reason. And we're less than a 10-minute drive from Universal City, TX. A couple years ago, I bought a new flea collar for one of my dogs (it was fairly new on the market) and she had a bad reaction. So far, I have been able to get next day appointments here. Dr. Gates of Universal City Animal Hospital is a wonderful veterinarian and human being. Large dogs are penned (individually) on cement floors. The staff has always been caring and friendly, making my husband and I feel appreciated and our animals cared for. These payment options will help you space out your payments over time, so you can afford any large unexpected upfront costs. Our dachshund had cancerous tumors removed and he let us make payments. I had to put down my 18 year old cat and they made it so much easier.

You may have to wait a while, but only because the vets are so thorough and compassionate. The staff here is great. Onsite pet boarding, boutique, and training. They honestly care about their patients. Very good care from these fine folks! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For years now, UC Animal Hospital has taken care of our two pets with compassion and immediate, responsive care. Want to succeed? TX The office visit was around $50 and the cost of ear infection medicine was $25. *Pre-existing conditions are not covered. They care. That's how great this place is, and how much I trust it. One of the only places in my area that takes exotic pets, and although the vets who see my type of pets were not scheduled to be in the day I had to bring my baby in, they came in anyways to see her and help us out. More information available at checkout. I called UCAH, and they had me bring her in immediately, refunded my money and treated her at no cost, including a prescription to help with the rash she got. I've been bringing my chi babies here since day one, when I lived nearby. It is up for adoption. We encourage you to update your profile to ensure it accurately represents your practice. As a matter of policy, BBB does not endorse any product, service or business. If it weren't for Dr. Proctor I would give it two stars. We use cookies to ensure that we give you the best experience on our website. Complete Coverage reimbursements are based on the invoice. I've been taking my pets here as long as i can remember. Schertz Animal Hospital offers essential services for illness prevention and health maintenance, as well as treatment for acute and chronic conditions. This is the best bet I have ever been to. Earlier in the month we went to a 24 hour hospital with our reptile and spent over $300 so to come out under $75 was a relief. What a wonderful find.I had been looking for a vet for my dog for a couple of months as she needed her vaccinations and my neighbor recommended universal city animal hospital.I scheduled my dog in for What a wonderful find.I had been looking for a vet for my dog for a couple of months as she needed her vaccinations and my neighbor recommended universal city animal hospital.I scheduled my dog in for her vaccinations, nails to be clipped and anal glands and they was able to get me an appointment quickly on a Saturday which was great as I expected to have a long wait for a Saturday appointment.The waiting area is very small but all of the ladies were so helpful and even saved me some money on tests my dog didn't need as she had them done last year. The vets were great and even literally took the time to show me how to empty a dogs anal glands and answering any of my concerns I had. This is the best bet I have ever been to. It's very hard to find a good (insert profession here) in this day in age, either their really good at what they do, but they have absolutely terrible bedside manners and keep you in the dark like you're a lab rat or they suck and are absolutely very nice when dealing with you.I was taking a chance going here via referral from a friend and I'm glad I went based on his recommendation, It's a semi small office and the parking is always packed, I've taken my cat (who had a severe allergic reaction) & my dog who had a rash and both times, the people who were working the front desk were absolutely very understanding, caring and patient. If you have a Chineses Shar Pei, I highly recommend Dr. Proctor as your go to care giver for your dog. When they was ready for my dog someone came and got her from my car and returned her back to me when they was done which was wonderful as we sat in the cool car waiting and didn't have to be cramped in the waiting area.I will be taking my dog monthly to UCAH to get her nails clipped and anal glands done as it is so convenient.I highly recommend this vet clinic. We have been using them for more than 10 years. I've been taking my animals to him for years. They provide sheets, but those are definitely not enough padding. Here, my dog was in super shape. Crum & Forster Pet Insurance Group is a trademark of United States Fire Insurance Company. He would have starved to death if Dr. Proctor and his staff had not taken excellent care of him. ASPCA Logo, Copyright 2022, ASPCA. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The staff here is great. The staff is very friendly and compassionate, and the doctor is very thorough and good with our cats. That's how great this place is, and how much I trust it. Thank you for everything.

The parking lot and the lobby areas are usually pretty packed. Sat: 8am-1pm I was able to get an appointment within 45 minutes (I called at opening). The staff is really friendly, and genuinely cares about animals. They took such good care of our baby girl and Dr. Klein explained everything clearly as far as treatment and care. do only has an 80% chance of recovering, Dr Proctor has been there for me and answ we ed all my questions, the facility are very helpful and done mind me coming in every day to spend time with Beau. Universal City, The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2020. If you continue to use this site we will assume that you are happy with it. Totally coming back here anytime I need care for my dog. To schedule a reservation, just call (210) 659-0345. How do you know which pet insurance is best? Dr.'s Proctor and Gates personify the best of their practice, and their staff diligentl For years now, UC Animal Hospital has taken care of our two pets with compassion and immediate, responsive care. The employees were SO kind and the prices were fair. Everyone was extremely nice and professional. He's never been wrong with my kitties! He didn't push anything else on me but instead asked if I needed anything else. Being new to the area, i found this wonderful animal hospital. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Thanks so much, Dr. Horger and Kitty Hawk Animal Hospital! Always caring and thorough. Recently i took in a small kitten that was hit by a car and they did absolutely everything they could. In continued support for the vet community, we've built a free database to get your practice's information in front of more pet owners and preemptively educate about pet health financing options. VERY reasonable. They're the best! That's important. Will definitely be back and recommend to friends.. Small place with excellent doctors. Monday - Friday 7:30AM - 5:00PM Didn't even loose an ounce of weight. The ASPCA is not an insurer and is not engaged in the business of insurance. However, it is something we are more than willing to deal with. I have seen some of the reviews comment about this, so I wanted to make sure you all understand this is a PLUS, not a bad thing about a clinic. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Products are underwritten by United States Fire Insurance Company (NAIC #21113. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. How BBB Processes Complaints and Reviews. This will be our regular vet now. Each time I've been there it's been affordable, less than $100 with medication. We have a lot to offer, including a highly-experienced, long-term staff, stress-free handling, and advanced equipment to help us meet all your pets needs. You start to live and lead your life in the true sense. Hopefully they will prosecute for animal Cruelty. The vets are so caring and compassionate, and this is the best place to get Advantage Multi Oh February is dental month they always get packed so make those dental appointments early! they got us i we recently moved to this area from KYour shih tzu, chloe, was ill when we arrived & we knew something was very wrong with her, so i found the universal city animal hospital quickly. I will defi itely be bringing my other animals here now too. Pawlicy Advisor partners with thousands of veterinarians across the country to help their clients budget for pet healthcare. They're very personal and bring you back with your fur baby to go over and discuss everything. Mine have always seen Dr. Gates (Mr.) AND Dr. Proctor, fr Been using UCAH for about ten years. Love my Vets and Vet AssistantsDenise Cunningham. Parking is minimal, very minimal. Your pet deserves to have a veterinarian who cares--someone who goes beyond simply practicing medicine to serve as your trusted veterinary partner.