It was fairly straighforward. Share it with your friends so they can enjoy it too! Electric riding vehicle orders on backorder may be canceled within 5 days of the order being placed and avoid cancellation fees; after 5 days, a refund will be subject to a 3.5% fee to cover transaction fees. If you do encounter any damage, please read the steps below. The main attraction on the Double Down II Swing Setare the dual slidesthat are built for racing fun. Please contact us for more details as these are subject to change. In our experience, very few shipments actually fit well on the liftgate and/or customers are not interested in paying the extra fee ($150-200 per delivery), which is why we typically do not use it. If you will not be home at time of delivery, please contact support@outdoorplaystore.com and we will work to arrange a will-call pick up at your nearest UPS or FedEx location. * Approx.
Commercial orders that are made to order have lead times and production is scheduled around orders.
Have twice as much fun with the Double Down II Swing Set by Gorilla Playsets! Order ConfirmationOncean order is placed, a confirmation email will be sent.
The customer or person(s) representing the customer must be present at the delivery address to help unload your swing set off the freight truck and sign for the shipment.
It may take 3-5 business days to review all of the information and process a refund. Items subject to this 25% fee include but are not limited to commercial grade play equipment, park site amenities, commercial grade swing sets, park benches/tables, and products where colors/stains/size options must be manufactured for a specific order. * 4 x 4 Framing Natural Cedar Lumber Stained
Please review the Terms of Service for how we handle that situation and the Refund Policy for more detail regarding a refund. 2022 The Outdoor Play Store. If you'd like to cancel an order please do so immediately to avoid return shipping fees. Searching category.add_cart_announcement, Boulder Bluff 2-In-1 Playset Installation, Lexington Metal Storage Shed Installation, Grand Gourmet Corner Play Kitchen Assembly, Five Star II Space Saver Swing Set Installation. We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We strive for excellence in customer service and are driven to provide value at all times. water slides and very large playground equipment) may ship via dedicated truck/van, referred to as an FTL (full truckload) freight shipment. Receipt of Products & DamagesAn adult must be present upon delivery of products to inspect and sign for goods received.
3 YEAR WARRANTY on NON-LUMBER COMPONENTS verses the Standard 1 Year Warranty, Swing Set Assembly Information FTL shipments have a short transit time as they generally go door-to-door.
Be sure to contact us at (888) 920-4628 if you have any questions in the process. Due to variations in demand and availability of raw materials, actual production lead times arent perfect and may vary from what is on the site. You can expect communication from us immediately after your order is placed, and also when your product ships. (Product Material Specifications) or (Weight Limits) A couple holes were off fractionally, and needed to be re-drilled in a main support post. For all installations paid with a credit card or PayPal, a fee of 3.5% of the installation price will be charged if the customer cancels installation that can be started within 30 days of the receipt of the product order. The product is unopened and returned within 30 days of shipping date. Commercial playground equipment, wooden swing sets, trampolines, park equipment, and other large items are shipped via freight with curbside delivery. Please call us at (888) 920-4628 if you have any questions about rejecting a shipment before you decide to do so, and we will be happy to help during our normal business hours. We do not store credit card details nor have access to your credit card information. The date of the latest revision should be at the top of the Shipping Policy.
Once an order shows as Delivered to the shipping address, as a result of the tracking information provided through the freight/shipping company,TheOutdoor Play Store is not responsible for any nonreceivable situation. Weight capacity information available here. 
Please refer to the refund policy regarding any questions about refund amounts for shipping.
Missing, damaged, and defective parts ship from Gorilla directly.
This premium cedar wood play set is pre-cut, pre-sanded, pre-stained and ready to assemble in your backyard.
Your payment information is processed securely. Local store prices may vary from those displayed. Get it first. Follow the steps below to schedule customer pickup: WillyGoat should be able to offer a discount for a customer pickup, which must be arranged with WillyGoat prior to placing an order. Heres what you can expect with curbside delivery: Receiving a freight shipment is not a difficult process, but you will want to be thorough. The customer is responsible for supplying their own strapping and/or banding for securing the product. Dispose of any extra packaging materials. And the fun doesn't stop there - a rock wall, Tic-Tac-Toe panel and many other accessories take the imagination to the extreme! WillyGoat is committed to providing fast and efficient service, but there may be instances when our customers would like to return or cancel their order or are eligible for a refund. So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product.
In cases where WillyGoat has followed all of its published policies and the customer has still filed a chargeback with their credit card company, WillyGoat reserves the right to proceed with collection efforts and/or pressing charges for fraudulent purchases with local authorities. Over time brake lines are exposed to the exterior elements and[], How long are rn to bsn programs Since a Bachelor of Science in Nursing (BSN) is a college-level degree,[], Final Cut Pro is an Apple iOS video editing program that features an intuitive user interface and a comprehensive set[], How toremove a credit card from uber Uber is a useful service for getting around town. not cosmetic or fixed with touchup paint), we recommend that the customer contact us immediately at (888) 920-4628 and be prepared to refuse delivery of the shipment. It is very well made and extremely sturdy. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Most large items ship bundled, in a crate, or on a pallet and can be broken down to be carried off.
Note that Customer Service agents are unable to prvoide quotes over chat or over the phone. Customer Service --- We provide top of the line customer service by live chat, phone or email. As these items are made to order, they are not stocked in inventory and sold elsewhere.
Please request a cancellation email if youre canceling over a phone call.
If you'd like to learn more, see our Online Security page. If you have not received tracking info within 3 daysafter the lead time posted at the top of the product page, please contact us at support@outdoorplaystore.com. No replacement or refund will be given on Delivered orders.. Orders cancelled after an item has shipped will be treated as a regular 30-day return item andreturn shipping & restocking fees may apply.. No partial refunds will be given if the customer decides to proceed with the order. When you place an order with WillyGoat, unless it has been noted at the time of checkout, we have removed as many unnecessary services and fees as we can from your shipping charges. These items are extremely expensive to ship, between $300 to $800.
We love our new Gorilla Playset! Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount. In order to continually clarify and update for changes in products and services, the Shipping Policy is subject to change without prior notice at the sole discretion of the Company.
If you have any additional questions, you may call us at (888)-920-4628. Excludes certain vendors, including Happy Jump. Be sure to keep your tracking number for your return as shipping warehouses are busy operations with a lot of shipments and paperwork. When dealing with freight carriers, damage is rare but non uncommon in the industry.
Proceed to the Reporting Damage or Lost Items section below.
* Safety Handles WillyGoat does not assume responsibility for misdirected or lost shipments/parts or damaged/lost parts in transit from the customer in the return shipping process.
While it does cost extra for the installation, we would highly recommend anyone purchasing a Gorilla Playset consider purchasing this too. Please see "Cancellations" below for more info. Click "Shop Now" to continue shopping. Shipping Time & MethodAll orders are shipped within the lead time posted on the product page. With very large orders that have been crated, a crowbar or power drill may be needed to access the product. Returns & RefundsAtTheOutdoor Play Store we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. Only issue was that the instructions were for a single slide and not a double but we were able to fix that easily. My kids like this set. It is important that you read and follow the Refund Policy if you would like to receive a refund.
Due to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid. This means thatTheOutdoor Play Store has received the order in the system. If a product is returned with visible signs of wear, or has minor issues due to use, they may still qualify for return for "refurbished use", in which case a 40% restocking fee will be assessed. Unless expressly mentioned at checkout, liftgate services are not included in your shipping costs.
Outdoor PlayStorePrice Match Rules and Conditions: Quality Products --- At The Outdoor Play Store, we selectively pick each and every manufacturer to ensure our customers receive the most durable high quality products. * Step-by-Step 3-D Illustrated Instructions and Owners Manual, (See: Tools required for Wooden Swing Set Assembly). Playground equipment that encourages healthy activity, teamwork, & fun! In the case where the order has been severely damaged in transit by the freight company, the customer should reject the shipment. Pickup appointments are scheduled between 10 AM and 1 PM CST Monday through Friday, Arrive 10 minutes prior to your pickup appointment.
Thelumber is larger and thicker than most other brands, which means stronger & sturdier boards. * 1) 4 x 6 Swing Beam with 3) Swing Locations w/ Patented A-Frame Bracket, * 4 x 4 Main Fort covered by with a Tongue & Groove Wood Roof with Sunburst, Dormers, and Chimney To return a wooden swing set and other residential items, the customer is responsible for choosing their own transportation service and paying to ship to either our warehouse located in Monroe, Louisiana, or the manufacturer, determined by WillyGoat. Most shipments are shipped via FedEx or UPS. Delivery cannot be made without an appointment/someone present to inspect/unload the order. In the event WillyGoat has to obtain outside resources to acquire payment for products and/or services rendered, the customer will be responsible for any collection costs and attorney fees associated with the claim.
1.
* 1 Trapeze Bar w/ 3/16 Zinc Plated Plastisol Coated Chains & Rings, * Climbing Rock Wall w/ 3/4 Climbing Rope, * 2) 8 Foot Alpine Wave Slide for 4 foot Deck, *Play Deck Features Windows with Real Working Shutters, * Tic-Tac-Toe Panel The play deck is protected with a tongue and groove wood roof. The driver will not know as much about the product as the customer or WillyGoat, so please call us if you have any questions upon delivery, and we will be happy to help during our normal business hours. Check it against the BOL (bill-of-lading) that the driver gives you and any shipping manifest/delivery receipt paperwork included in the shipment.
Use of this site is subject to certain Terms Of Use. Regardless of how the order is presented at checkout, WillyGoat may ship orders with many and/or large items via FTL freight or dedicated truck/van. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Self reinforced slides are made with more plastic for superior strength, and each playset comes with stronger chains that are rated up to 800 pounds. ), Playset Features: * Factory Stained and Sealed Lumber that is Resistant to Rot, Decay, and Insect Damage.
After you place an order and it is processed, you will receive an estimated ship date via email.
Take a detailed inventory of every item in your shipment. Need Help?
* Flag Kit, *** Optional: See Similar Model Gorilla Playsets Nantucket for 1) Slide Option, Warranty Information: Main beams are even Pre-Drilled! If an item is already in production, it may not be able to be cancelled. The order is typically delivered by a large tractor/trailer that should have a step and handle for easy access to climb onto the trailer. The play deck is protected with a tongue and groove wood roof. Order ShipmentAn email with tracking info will be sent to the customer within 24 hours ofthe order being shipped. Parcel packages may ship via FedEx, USPS, or UPS Ground services, depending upon the originations points availability and regardless of what is displayed at checkout. More importantly, our grandchildren love it!! All playsets are built with choice grade, quality Cedar lumber that is resistant to rot, decay, and insect damage. Select size/model from the choices below and choose your location to finalize your quote. At WillyGoat, we do our best to communicate lead times for all of our products.
Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.
The entire play set is finished in a beautiful redwood stain. Scratches and dents can be addressed with a replacement part shipment, but rejecting a shipment should only be reserved for major damage. Here are a few reasons where WillyGoat may charge you additional shipping fees that must be paid prior to delivery: WillyGoat offers customer pickup at our warehouse in Monroe, Louisiana.
All Rights Reserved.
To report concealed damage/loss and claim replacement parts, you will need to have pictures of the shipment and paperwork you signed handy.
* Shipping Weight: 560 lbs. We'll see how long the woods holds up in the sun before it needs treating.
2022 The Outdoor Play Store. Inspect & Maintain Your Playground Equipment, Tongue & Groove Wood Roof featuring Sunbursts, Dormers and a Chimney.
Orders are usually shipped within the first 12 hours, up to 24 hours of placing the order.
If repair or replacement in not available, you will receive a full refund. If an order for a wooden swing set has already shipped, we may be able to have it rerouted back to our warehouse, but the customer will only be refunded the total amount of the order minus shipping fees incurred by WillyGoat and a restocking fee of 10% of the total order amount. Lower Michigan, Ohio, & Indiana Read More.. This is located at the top of the product page right below the "Add To Cart" button.
(Redwood Finish) Very large items (ex. Remember, freight shipping is the most cost efficient way to ship large items through the US, but it does require putting yourself in the mindset of a warehouse worker, taking inventory and following steps. Your input is very much appreciated. To this day, every order still receives an email from our owner personally thanking you for letting us earn your business. Important Note Regarding Freight Shipping: All commercial bounce house orders are delivered curbside via freight shipping. Lowest prices --- We negotiate the best prices with our manufacturers to bring you the lowest cost bounce houses and accessoriesyou will find anywhere. We are so confident in our prices that we provide a price match guarantee to all our customers..
Residential liftgate service is available for an additional $75,and ensures that a special truck capable of lowering your product to ground level is used to deliver your product.If you don't order a liftgate you will need to be prepared to unload the productfrom the truck and haul the item(s) into your home.Ifcustomer does not order a liftgate, and refuses delivery due to not being able to unload the product, it will result in the customer being charged for return shipping & original free shipping. "Like New" means that the product must not show any signs of wear. Shipping Information for your Gorilla Playset: Due to the hold we place on limited inventory, there is a 10% cancellation fee for pickup orders. In some cases, damage may be cosmetic and easily addressable, and the customer should not reject it.
Please note: 30-Day No Hassle Returns policy does not apply to commercial bounce houses & inflatables as well as Playsets/Swing Sets. Shipping charges are based on the size and weight of the items ordered, the shipping distance, the delivery destinations access, and the chosen method of shipping. The date of the latest revision should be at the top of the Refund Policy. Have a boxcutter or pocketknife available to cut through plastic wraps and banding. It's as simple as that. Unless expressly noted on your order confirmation, you will not receive a liftgate service or unloading from the driver. Delivery will be scheduled by the freight company via the phone number you provide on your order. About 15 hours, and I am pretty novice at construction. Contact us immediately if your package arrives damaged.
Shipping invoices may be provided by WillyGoat upon request by the customer. We strive to deliver the lowest prices on all bounce house, swing set, and outdoor products. Please call us at (888) 920-4628 or email us at help@willygoat.com with questions regarding an item's custom status. Simply let us know your scheduling preference and the Order Desk will automatically assign one of our cerfitied Gorilla Playset installation experts to your project. Our kids have enjoyed the playset every day since we built it. If a shipment is completely destroyed, in total disarray and cant be inventoried, or a primary component of the product that cant be easily replaced/shipped has been damaged in such a way that it is now dangerous or defective (ie.
Receipts for shipping costs may be provided by WillyGoat upon request by the customer. In order to continually clarify and update for changes in products and services, the Refund Policy is subject to change without prior notice at the sole discretion of the Company. With measurements of 15'6" W x 13' D x 10'6" H, this is an average sized swing set, and includes various activities. Many commercial grade items are produced upon order with the lead times communicated on the product page. The Freight Delivery company will contact you to schedule the appointment for your delivery. Stay cool with our commercial shade structures! Witha two swings, a trapeze, two slides, a play fort, a rock wall, atelescope, a steering wheel, a sand box, and tic-tac-toekids will have tons to do on theGorilla Double Downplayset. * 4 Deck Height, * Iron Ductile Swing Hangers & Spring Clips . At WillyGoat, we strive to provide a low cost of shipping to our customers. Call WillyGoat customer service at (888) 920-4628 to confirm inventory location and payment information, Schedule a pickup window on this call. Our grandsons love it as the swings are scalable as they grow up from the bucket seat to the gymnastic bar to a proper swing seat. We're glad you're here! WillyGoat is a small business specializing in playground equipment for over 20 years. WillyGoat MUST have these pictures and paperwork as proof of a claim in order to process the replacement of damaged or missing items. Swing Set Dimensions: 15'6" W x 13' D x 10'6" H, Fort Platform Weight Limit: 800 lbs (total weight), Lumber is pre-cut, pre-drilled and ready to assemble, Includes hardware and easy to follow instructions, Built withrot & insect resistant lumber, Includes Stakes to anchor swing set to ground, The buyermust purchase theitem from our storebefore requesting a price match guarantee, Price Match guarantees only apply to residential and commercial bounce houses, swing sets, and trampolines, Price Match is not available on any products on saleor promotional offers, Price Match is only available on exact/same, in stock products with a clearly displayed price (not price implied after promotions and coupons), Price Match is only valid on itemssold by Authorized Internet Resellers(No brick and mortar stores, No discount or auction websites such as eBay, Amazon, Overstock.com, Wayfair.com, No wholesale stores such as: Costco, Sams Club), Price Match is only valid for redemption within five days following the purchase. Request a Quote today for pricing!
If there are any visible shipping damages, accept your shipment, but you must inform the truck driver and note the damages on the freight companys shipping paperwork.
Depending upon the size of your shipment, it could take a little time as well. Shipments that have been rejected due to transportation companys inability to schedule a delivery appointment with the customer, customer is unwilling to unload according to the curbside service provided, for addressable cosmetic damage described in the Terms of Service, or for any other reasons unrelated to damage to the product will be refunded the full amount of the order minus a restocking fee of 25% of the purchase and all shipping fees and costs incurred by WillyGoat, regardless of what the customer paid for shipping. Gorilla Playsets' cedar naturally resists rot, decay, and insect damage. If a customers installation appointment cannot be started within 30 days of delivery of the final product to be installed, there will be no cancellation fee. * Steering Wheel Your Cart is Empty. You should have plenty of time to work diligently to unload the items. * Additional Shipping Charges May Apply to Remote Areas? Sign up for our newsletter and be the first to know about coupons and special promotions. Free ShippingAll orders to the lower 48 continental United States ship free. We love pleasing the customer, but sometimes the product needs to be returned. When you make your appointment, we recommend that you also request the freight company call you 30 to 45 minutes before the driver actually arrives to avoid having to wait for the driver to show up. Customer Service Is Our Top Priority-Plain and simple, we are here for YOU, the customer. Lumber: 10 Year Warranty If the order is not complete, the customer must note that with the carrier at the time of delivery.
Assembly Time: 6 8 Hours, when two adults are working together. Please review our Shipping Policy for more information about receiving a shipment from WillyGoat. If you find another online store that has the same item for a lower price just let us know and we'll match or beat their price! Orders may be canceled by email or voicemail, but an order is not considered canceled until a cancellation confirmation email is sent. Once the order is received,TheOutdoor Play Store immediately reaches out to its suppliers to confirm the item ordered is in stock and ready for shipment. If that lead time is more than 1.5x the greatest lead time shown on the product page, the customer may cancel and receive a full refund.
In the odd case where the order has been severely damaged in transit by the freight company, the customer may reject a shipment. The Gorilla Playsets Double Down II Swing Setis one of our most popular swing set models. If you have received a shipment that appeared to be fine, signed off on the shipment, and later found damaged or missing pieces of your order upon removing packaging, this is referred to as concealed damage or lost product.
Be aware that you may be responsible for disposing of the wooden pallet and packaging materials, though the transportation company generally offers to keep a pallet in good shape. In all cases, refunds may take up to 2-3 business days to process. At its sole discretion, WillyGoat may make exceptions to specific sections of the Refund Policy on a case-by-case basis only to the additional benefit of the customer without nullifying or changing any other part of the Refund Policy.