Delivery was to June 14-28th.

January came and went, our son was born and did not have the rocking chair we ordered to use with him. If youre working overtime then have my chairs here by tomorrow.

We are here to help.

I had to pay for two movers to come and an extra trip for my plumber to install the cabinet. Ok A month goes by, still nothing. The replacement was never ordered. Currently, you can only order split-cushion styles. Custom, made-to-order products are non-refundable. How long does it take forPottery Barnto deliver sofas? Today they called me at 11:43 and I called back at 11:58 and they had no available delivery times. and on the day of the delivery they sent a link to track the delivery.

Isn't the whole point of employee orders to get free advertising for the brand? Titleist Vs. TaylorMade (Which Is Better? High-priced sofas also includePottery Barns signature collection ofsectionals, many of which are made to order. Weeks later, still nothing I call again. They said they had all the parts but one was missing or damaged and they needed to get a replacement but the replacement hadn't been ordered. who dont mind short return windows and no warranties offered. These are the bestnewsofaswithextradeep seatsthat balance the best in design, price, sustainability, anddurability. My couch was supposed to be delivered in early March, it is now July and still no word on if I will ever get it. Updated on 07/14/2022: So far the only response is emails asking the exact same thing!! Each item I have purchased has always been a quality item. Pottery Barns sofas can last between 7 to 15 years. For more information about reviews on ConsumerAffairs.com please visit our Unsubscribe at any time. And if they are ready then there is NO reason they shouldnt be here already since I was promised them by July 8th.

Pottery Barncompetes with other high-end retailers such asRestoration HardwareandCrate and Barrel. The 2 chairs are supposedly sitting in a Ryder hub in San Francisco, I've scheduled a delivery for August, yet again.

I called customer service and asked if they would price match and they said since the item had already shipped (which hasn't even been delivered to me yet) there was nothing that they could do for me. We ordered a PB Modern Wingback Glider & Recliner for our nursery on November 4th 2021 to be delivered in January before the birth of our son. In February we ordered a Paxton Power Swivel Glider & Recliner from Pottery Barn Kids for use in our nursery. Can you please email us at support@potterybarn.com with your order number, and please reference this Consumer Affairs review? They were used in a covered patio and the finish discolored and peeled off in many places. In terms of durability,Pottery Barnis among the best Ive seen for high-volume retailers. So they said they would do a dock search and let me know. Removable square tapered wood legs are finished in a rich espresso. What is the most popular sofa or couch fromPottery Barn? Horrible customer service! Buyer beware., Your email address will not be published. I feel like when I finally do get my couch, if I ever do, it will be filthy from sitting at the hub for months and because it was marked as an employee order and they seem to think you can treat employees like garbage. I asked the women what I was supposed to if I cannot answer the phone when they call (I am a busy person, I have a life! However, as with other high-end furniture retailers,Pottery Barnofferswhite glove delivery services. Similar to other Williams Sonomafurniture storessuch as West Elm,Pottery Barndoes not offer any furniture warranties. Hello, Thank you for contacting Pottery Barn Kids. I enjoy watching for their sales as their styles are timeless! Then June. Now I have to wait another 6 weeks to get it!!! I accepted them because I couldnt be without a vanity and the measurements were already calculated in the remodel. I am sorry to hear this has happened, can you please email us at support@potterybarnkids.com with your order number and reference this consumer affairs review? Our content is intended to be used for general information purposes only. American and imported materials. Shipping and delivery tend to vary. Do they just put employee orders at the absolute bottom of the list? Never happened. They have my money and my product. It was scheduled for delivery in, roughly, late May - before our son's due date.

The cabinets were just ok.

Many times I have used their ideas for decorating my own home! The entire time this is going on the reps I'm speaking with are offering me their distinctly insincere apologies and trying to shift the blame to Pottery Barn's vendor despite the fact that I placed the order with Pottery Barn and nowhere and at no time did they say this was coming from a 3rd party vendor to whose schedule I was beholden and who, I suspect (from reading other reviews), was experiencing "production delays" prior to when we placed our order. Then it was our turn and BAM the delivery was cancelled!

It is now June 27 and delivery had still not been scheduled. All the while they keep telling me weird things like: because I'm an employee, I need to talk to my manager, I need to provide my credit card information again, I need to do this or that. The day before the delivery the 2 chairs were misplaced. For returns, youll need the original purchase receipt or gift receipt. savvy enough to wait around for sales, enabling them to, who were looking for classic-inspired sofas with, who prefer in-store showroom shopping to test out furniture and. As you get closer to $10,000, these tend to bewashableslipcovered sofasalong with sofas featuring premiumperformance fabricsand top-grain leatherupholsteries. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Thats customer services, not letting them sit in a warehouse where they could get lost again!!

We are so sorry to hear about your experience with trying to have your order delivered. I will never shop at PB, Williams Sonoma, PB Kids, or West Elm again and am likely to end up sharing our terrible experience with anyone who shows even the slightest interest. Delivery got pushed to Feb-March. On June 23 one cabinet arrived. Thank, Satima. The outside date on the delivery range came and went with nary a word from Pottery Barn leaving it to me to inquire as to what was going on. No-one ever let me know. Would you please email us at support@potterybarn.com with your order details and reference your Consumer Affairs inquiry?

It also comes in dozens of differentupholsteryoptions from premium linen and cotton blends to easy-to-cleanperformance fabricsand leather. We value your privacy. Do not order this light if you intend to actually install it. On top of all this they havent even bothered to resolve, think twice before you order. FAQ. Describe the error here. And theyre paid for! Its signature furniture andhome decoris generally relaxed and unstuffy but crafted from some of the finest and most durable materials.

Then May. I've spent so much money at Pottery Barn and Williams Sonoma, money I would have spent elsewhere if I hadn't worked there. They knew it was missing or damaged for weeks but hadn't done anything about it? I have contacted customer support as I was asked to do by the store and they do not stand behind their products. ), she basically said Id better answer next time! Thank you, you have successfully subscribed to our newsletter! These delivery fees range between $100 to $300 depending on the specific piece of furniture youre ordering. We would like to further research your order and assist you. Hire more competent knowledgeable people to answer your phones in a more timely manner and educate them on how to solve problems and talk to customers. The sales people always appear to be happy about their work, and are knowledgeable about just about every item in the store., Ordered aPottery Barnflush mount schoolhouse pendant in nickel finish. Finally it was supposed to be delivered today (JUNE 25th!!!) Hardwood frame with mortise-and-tenon joinery provides exceptional structural integrity.

I'm promised a call back from someone in "leadership" within 48 hours - I don't get one. I had to make several calls to try to get someone to address the problem. We would like to review your order and assist with resolution. You are getting the opposite if this is how you treat them. HORRIBLE! Theyre well-regarded by savvy homeowners and design enthusiasts for their comfort and durability. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.

Generally, I found thatPottery Barnwas popular with shoppers: I went to the store and the associates are very helpful and knowledgeable to help me out and suggest other options as well. Like many other retailers,Pottery Barnoffersa 30-day trial and return policy whether youre unhappy with what you bought or if theres a product defect. The replacement order was never processed. As we tracked the delivery, we watched the truck go from house to house. As always, the type of furniture youre buying and its range of customization options dictates how long the shipping time may be. By this point I tried to cancel the order, but they wouldn't let me. Merchandise is clean, which, to me, is extremely important. Weeks go by I call again asking about my couch. I have purchased outdoor lanterns at Target and Home Depot that have done much better than these ones. Thanks for wasting our time - it's one thing to have trouble filling orders or to have bad customer service but to have both seems like a surefire way to lose customers and destroy your reputation.