It has earned these dubious distinctions through multiple accounts of corporate misdeeds, including the creation of millions of fake accounts, forcing customers to pay for unnecessary insurance and penalizing customers for delays when the bank itself was at fault.
As U.S. intelligence agencies investigated Russian meddling into the 2016 election, the trail kept leading to Facebooks fake-news feed. Offer expires 8/31/22. CenturyLink hasnt been in the news as much as the previous three companies, but as one of the largest phone and internet service providers in the U.S., it has a major presence in many peoples lives. Walmart treats both workers and customers poorly. 7. T-Mobile also rated as one of the worst in customer service according to MSN/Zogbys annual poll.
It earns its place on this list not only for its terrible customer service ratings, but also for its horrible employee satisfaction ratings. Check out The Cheat Sheet on Facebook! Prior to the 2016 election, you could find Bret Baier therefaslely reportingHillary Clinton would be indicted by the FBI.
24/7 Wall St.: The Beers Americans No Longer Drink. Marriott Bonvoy Business American Express Card. T-Mobile plans to improve its position through a marriage with smaller wireless company MetroPCS. including taking notes on your calls in case you need to follow up and avoiding being too stern with the representative. Sales fell 20percentin the first full quarter after Johnson began to implement his plans, and the company continued to lose sales at a rapid rate. Randall Stephenson (L), Chairman, CEO and President of AT&T, raises his hand as he is sworn in on Capitol Hill. Such actions did not endear Citi to investors. Every announcement or major change in services gets picked apart by news outlets and social media. At Comcast, infuriating customers is basically the business model, and most people around the country have no choice. Copyright 2022 Endgame360 Inc. All Rights Reserved.
J.C. PenneyJ.C. From its IPO price of $35, the stock fell to below $20 in less than three months. This comes in part from the company's continuing user privacy concerns. In recent years, the company has faced falling sales, closing stores and dissatisfied customers. Foreign agents spend thousands on ads aimed at influencing the 2016 U.S. presidential election.| Josh Edelson/AFP/Getty Images 1. The stock prices of several companies on this list lost most of their value as they posted high double digits declines. This doesnt mean, however, that the National Football League is above criticism. JPMorgan Chase got a$25 billion bailout.
| Andrew Burton/Getty Images For an explanation of our Advertising Policy, visit this page. Please view our advertising policy page for more information. Fox has been accused of pushing fake news. B Sauter. Next: This pharmaceutical company chose to use its tax cut for layoffs and stock buybacks. Failures include the new layout and pricing of J.C. Penney Co. Inc. (NYSE: JCP) stores and the series of failed product releases by Nokia. T-Mobile USALast year, plans were in the works for AT&T Inc. (NYSE: T) to buy the U.S. branch of this struggling wireless carrier from its parent company, Deutsche Telekom. That was only part of Pfizers massive lobbying effort in 2017, and all that money paid off: Big Pharma got their tax cuts and drug prices remain the highest in the developed world. Foxconn Technology Group, which makes components for technology companies such as Apple, has earned its place on the list of most-hated companies through years of scandals. Others may have satisfied customers. In another post, we listed the many ways Jiffy Lube ripped off customers over the years. Please view our advertising policy page for more information. Specifically, consumers say they most dislike dealing with the call centers for their cable company. They've made every misstep you could imagine.". 2. With billions in rewards from a corporate-friendly Congress, you cant blame these companies for never learning their lesson. 10. The banks problems are far from over; recently, the Federal Reserve ordered Wells Fargo to restrict its growth until its internal affairs were in order. The universitys students owe an unusually crippling amount of money in student loans, and it has been accused of dishonest business methods, ranging from predatory recruiting to poor educational practices. A Career in Professional Gambling Is It Promising? Even well-respected companies have PR disasters from time to time, but these 20 most-hated companies take it to a whole other level. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Terms and Conditions Apply. Mark Zuckerbergs company did not help itself in this regard in 2012, after it announced that it had the right to republish any and all photos in the accounts of its Instagram users. While Yellens parting shot will hurt, Wells Fargo was still one of the biggest winners of the GOP tax plan.
Recently, company co-founder Harvey Weinstein has been accused of over a hundred instances of sexual misconduct, sparking a national movement against sexual assault and harassment. Drakes Genre-Bending Honestly, Nevermind Falls Short of Greatness, Elvis Is in the Building and Also an Amazing Film, Sentencing of Lori Loughlin Proves That There Is Privilege in Punishment, What Schools Can Learn from the University of Rochesters Sexual Harassment Scandal, The RMS Titanic and a Study on How We Treat Tragedies, The Debate Over Wearing Shoes in the House Takes Another Stroll Around the Internet, The Astonishing Science in Jules Vernes Fiction Novels, 5 Meta Video Games To Make Your Brain Hurt, The Impact of MARINAs Electra Heart Can Be Felt Even 10 Years After Its Release, Top 10 Mothers in Film and TV To Celebrate Mothers Day, 5 Easy Ways To De-Stress During Stress Awareness Month, 5 Types of Journals for Self-Improvement This Spring, Musicians Are Starting To Leak Their Own Music On Their Own Terms, 6 Things That Happen in Your First Relationship, The First Time Users Guide to the Ins and Outs of Grindr. 24/7 Wall St.: The Best And Worst Run States in America. Receive 1 Free Night Award every year after your Card account anniversary. | Tim Boyle/Getty Images Why look to Russia for propaganda? In the eight years since its founding, ride-share company Uber has been on the forefront of the sharing economy. All of this was taken into account when the decisions for the final list were made. In all of these cases this means a loss of billions of dollars in market capitalization. In many areas, Uber provides the easiest, most affordable option for transportation. There are few companies as powerful and all-reaching as Pfizer, the manufacturer of drugs such as Lipitor and Lyrica. Thats not only the lowest score among all cable companies (the average score was a 65 out of 100), its the lowest score of any of the more than 300 large companies across 43 industries measured.
Next: Rampant sexism, a nasty CEO, and numerous lawsuits made this ride-hail companys 2017 quite a year.
In addition to the simple facts of the breach, one of the most significant of all time, the companys delayed response also made it the target of hatred; the data breach occurred between May and July, was discovered at the end of July, and only announced in mid-September. In that class-action suit, patients reported being charged over 10 times (1,043%) the costs of prescription drugs by the insurance company. The excitement which gripped Philadelphia in the wake of the Eagles Superbowl win testifies to the place football still occupies in Americas heart. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Here are 15 of the most disgraceful corporations Americans have to deal with every day. The University of Phoenix is one of the most prominent for-profit universities in the country. According to the ACSI, Facebook is one of the most strongly disliked American companies, beaten out only by three public utilities companies. In a normal world,a quick call to customer service would address such concerns promptly. As a result, millions of Americans can either deal with the companys notoriously terrible service or watch their living rooms go dark. and author of "The 30-Minute Money Plan for Moms." A RED VENTURES COMPANY. Foxconn Technology Group Its ACSI ratings, already low, further plunged in 2012. However, the schools parent company, Apollo Education Group, has come under fire regarding its finances. Just about everyone has a reason to hate Walmart. Next:Whatever Time Warner calls itself these days, people hate the company with a passion. See, Mass confusion at Amsterdam Airport after KLM says it wont accept checked luggage, Deal alert: Book Qsuite business class with open award space next spring, Earn up to 125,000 points with new Marriott credit card offers, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express. 1. Of the 20 most-hated companies in America, a full 10% are airlines that tens of thousands of passengers fly every day. Next: This companys friendly skies involve minusculeseats, a terrible frequent flyer program, and terrorizing passengers. American Airlines is one example. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Securing the number one spot on the list of most-hated companies in America is the consumer credit reporting agency Equifax. In January 2018, the company announced 300 layoffs. Sears Holdings, the company which owns retail outlets Sears and Kmart, is still reeling. | David McNew/Getty Images After a number of bad news stories came to light in 2017, the companys co-founder and CEO Travis Kalanick stepped down, Uber has struggled to regain its image. What earned them this spot was a data breach in which the personal information of nearly 150 million customers was stolen. Comcast As it has gained users, cash and power, it has faced stronger and stronger backlash for unknowingly dividing the political and social sphere with fake news. Later, after learning about Chases shameless behavior that directly led to the foreclosure crisis, feds demanded billions in penalties. In February 2018, Fox pushed the conspiracy theory that survivors of the Parkland massacre were paid actors. This is the type of fake news wed expect from our enemies.
Anyway they could possibly run up the price of an oil change, the service centers found a way. The fact of the matter is that these changes may be too little, too late. 24/7 Wall St. analyzed each of these angles to pick the most hated companies in America. Dish further alienated itself from its customers last May when it dropped several channels, including AMC. We considered customer data from a number of sources, including Consumer Reports, the MSN Money/Zogby customer satisfaction poll, ForeSee's Holiday E-Retail Satisfaction Index, and the University of Michigan's American Customer Satisfaction Index. After decades of mortgage abuses, fake accounts, and auto insurance scams, the bank finally got a severe penalty from Federal Reserve Chair Janet Yellen. Spirit Airlines is run as an ultra-low-cost airline, with minimal frills and heaps of extra fees, skimping on comfort while charging for everything from drinks to carry-on bags. Whether Americans like it or not, Equifax has access to their most sensitive information. Its easily the most hated, most offensive cable and internet provider America can claim as our own. Credit rating agency Equifax was the most-hated company in America a not-unexpected consequence of themassive hack in 2017that resulted in extremely sensitive data being compromised for 143 million Americans. When Treasury Secretary Steven Mnuchin was formulating the GOP tax plan, Pfizer CEO Ian Read got a one-on-one with Mnuchin. Or maybe you were one of the thousands who got laid off when the company suddenly closed dozens of Sams Club stores. Uber drivers have been accused of sexual assault. Next: This company spent $17 million lobbying Congress yet still laid off 4,000 workers after the tax cuts passed. But its still taking place across the country. However, since regulation is a dirty word these days in D.C., anyone who depends on Facebook for business or social interaction should hope the company does that on its own. Between the general taint of association with Trump, potential conflicts of interest and general underhanded business practices, the only surprise is that The Trump Organization didnt make it into the top 10 most-hated companies. Its hard to keep track of all the lawsuits against Cigna, so well just focus on a few from recent years. | Spencer Platt/Getty Images 5 things rich people do with money that you should be doing, Why men make more money on real estate than women, Would you quit your job if you won the lottery? Douglas A. McIntyre and Michael. In recent years, weve seen so many U.S. companies abuse their market position with higher prices, obnoxious messaging, and laid-off workers tax cuts be damned. Next: It really takes a disgrace to stand out among insurance companies, but Cigna manages to do it. 24/7 Wall St.: The Worst Companies to Work For. This post contains references to products from one or more of our advertisers. Uber A 2017 lawsuit arose after overcharging for home health care services. Meanwhile, Pfizer was quite clear about how it would spend its windfall from tax reform. On the flip side, consumers are most satisfied with their cable companys delivery of a high-quality picture. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Chase may not have gotten the huge bailout Citi and BofA did, but it got its $25 billion to stay afloat. Jiffy Lube will find a way to take your money. Next:This network combines rampant sexual harassment with political propaganda. (adsbygoogle=window.adsbygoogle||[]).push({});This has resulted in the resignation of much of the companys leadership and the severing of ties with many of its business partners. 17. Does anyone like Comcast? Many people have no choice by to use Spectrum (formerly Time Warner) for internet service. This has certainly happened at Nokia Corp. (NYSE: NOK), which has been swamped by competition from Apple Inc. (NASDAQ: AAPL) and Samsung. The report attributed Uniteds unfavorable ranking to the Bumpgate incident in 2017. Several organizations might have made this list, but have had too many good things go their way in recent months. How satisfied are customers with your cable company?Customer satisfaction scores for subscription TV services.
2. Follow her on Twitter @CateyHill. Instead, all the hatred has been focused on the companys business model. A few of the most hated companies have had good stock performances. Pandits successor, Michael Corbat, said he would fire 11,000 more. Maybe youve been ripped off there buying meat or diapers.
It doesnt get much sleazier than that, but yet we saw Chase CEO Jamie Dimon waltzing around the White House throughout 2017 as he made his successful push for corporate tax cuts. In September 2017, the credit reporting company admitted 145 million Americans had their data stolen by hackers. Though the numbers keep rising, as of February 2018 Facebook had acknowledged foreign agents spent hundreds of thousands of dollars on 3,000 ads that reached up to 150 million people. Wells Fargo if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'studybreaks_com-medrectangle-4','ezslot_1',120,'0','0'])};if(typeof __ez_fad_position!='undefined'){__ez_fad_position('div-gpt-ad-studybreaks_com-medrectangle-4-0')};The Weinstein Company is a film production company which has been involved in many award-winning films. Monsanto 18. Many say no, How Amazons $3.9 billion wager on primary care could change your Prime membership, Nancy Pelosis husband buys millions of dollars worth of Nvidia stock ahead of vote on chip-manufacturing bill, Stock market turbulence may not be scaring off retail investors: Were not seeing investors respond the way they typically have, Does Sex Always Sell? Facebook is pretty much everywhere. Customers knock its record in both the ACSI and in the MSN Money/Zogby poll. In 2017, EA suffered a particularly devastating backlash over its implementation of microtransaction in the new Star Wars Battlefront II, which pushed players into spending hundreds of dollars to unlock upgrades needed to compete at the competitive level. 24/7 Wall St. editors reviewed a variety of metrics measuring customer satisfaction, stock performance, and employee satisfaction. Consider it a thank-you to the taxpayers who saved BofA from going out of business in 2008. IE 11 is not supported. While Americans tend to dislike most cable companies, one company garners more of their dislike than the others. Dish Network Corp.(NASDAQ: DISH)Dishs remarkably poor customer service ratings show up in more than one survey. Next: This social media company puts money first and things like privacy and national security further down the list. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. | supershabashnyi/iStock/Getty Images When Consumer Reports asked for feedback on cable companies from thousands of its readers, Mediacom received the lowest rankings among all cable companies with a score of 51 out of 100. Catey, According to a survey of more than 12,710 customers, new internet/phone/TV product called Xtream. When you hear about the sexist culture and obnoxious CEO at Uber, it really makes you think. 4. Maybe New Yorks lawsuit will, though. The financial news and analysis website 24/7 Wall Street recently completed a survey on Americas most-hated companies, conducted by reviewing customer satisfaction surveys, employee satisfaction surveys and various other metrics. 14.
Just turn on Fox News any day of the week and get your misinformation from Sean Hannity, Tucker Carlson, and the gang. The Trump Organization Each year, cable companies often get the lowest customer satisfaction scores, thanks to the fact that their services are prone to disruptions (often from things they cant control, like the weather) and that they tend to have few competitors (which means there is less incentive to give excellent services), says ACSI Director of Research Forrest Morgeson. There are a few things a corporation can do to anger the average person, but they usually involve an increase in prices or deterioration in services. Even the bare-minimum ethics would do. University of Phoenix Next: Comcast needs no introduction. He says the company has done a number of things to boost customer satisfaction, including an initiative to simplify consumers monthly bills and launching both an award-winning app and a new internet/phone/TV product called Xtream that has faster internet and other perks, he explains. As many of the problems at these companies are dependent, such failures hurt revenue, which in turn force management to cut costs -- often by way of layoffs. The negative reaction was immediate. 6x points at hotels participating in the Marriott Bonvoy program. Other network personalities joined them in disgraceon their way off the air. Time Warner Cables monopoly on cable and internet has been in place for a generation in many U.S. markets. In addition, only 33 percent of Kmart employees and 28 percent of Sears employees recommended working for the holding company. Facebook has had customer satisfaction issues for some time, but recently did a particularly good job of alienating a portion of its nearly one billion members. Whether you dislike clunky websites, $45 billion bailouts, or poor customer service, Bank of America has a record that will outrage you. Comcast has earned a higher slot on the list for its size, its power and its shady corporate practices. The Weinstein Company Unlike its fellow airline United, Spirit Airlines hasnt earned its place on this list from any one scandal. According to a survey of more than 12,710 customersreleased Wednesday by the American Customer Satisfaction Index, Mediacom a cable, internet and phone company that serves over 1,500 communities across America and says its the eighth largest cable company in the U.S. based on video subscribers gets a customer satisfaction score of just 54 out of 100 for its subscription TV services. Citis relationship with its customers has also been awful. If you need an oil change, the local Jiffy Lube might seem quick and easy, but this disgraced companys past should warn you against it. (adsbygoogle=window.adsbygoogle||[]).push({});While fifteenth on this list, Comcast has ranked as the number one most-hated company in America on multiple occasions, including 2004 and 2007 American Customer Satisfaction Index surveys and in 2010 and 2014 Consumerist contests. For others, years of bad publicity without any good news to lighten things up results in permanent damage to the companys reputation. The video game production company Electronic Arts, better known as EA, has earned a long-standing reputation for poor business practices, including purchasing small game companies to acquire their franchises and running them into the ground. The other member of the list in the travel / transportation industry is Uber, the ride-hailing giant. 15. Visit a quote page and your recently viewed tickers will be displayed here. With this kind of reach, keeping employees happy is crucial to more than just good office morale. 12. Do you ever wonder how a company can send unregulated vehicles into the streets in massive volumes? Many of the most hated companies have millions of customers and tens of thousands of workers. Almost a year later, the controversy still carries enough weight to earn United a spot on the list of most-hated companies. In many cities, AT&T runs local internet, cellular packages, and home phone service, too. Receive 1 Free Night Award every year after your Card renewal month. However, not all companies maintain this balance between good and bad publicity. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at a participating hotel. 8. You have to play exceptionally dirty to stand out from Americas most rotten corporations, but Wells Fargo managed to get the job done.
One of the more amusing trends in recent years has been the advertising wars waged between the big cell service providers. 5. Some of these have been proven to be harmful, including DDT, an insecticide banned for its devastating effect on wildlife populations, and Agent Orange, used by the U.S. military during the Vietnam War. Cigna
Plus, he adds that Mediacom hasn't done as much of some types of advertising, which can boost brand perception among consumers, as some other companies, which may contribute to its lower score.